4Mb line constantly losing sync..

Dropped the speed to 3Mbps but it's now losing sync quite a bit after being fine for the first 2 days.

What number do I call to have Telkom send out a techie to check everything out? 0800 375 375 or some other number?
 
soulman said:
I had the same problem and Telkom dropped my speed to 2meg, no more disconnects now.

The 4meg connection worked fine for a week or two (only occassionaly losing sync), but then it wouldn't sync at all.

Has been stable since, but i'd like to get back to a stable 4meg connection if possible.
Click to expand...

Exact same thing happened to me. Now im stuck at 2meg and it wont sync any higher.When I phoned telkom to find out why I can only sync now at 2meg and before I was syncing at 4meg and for a pretty long time with no problems until recently the lady had no clue what I was talking about. She said I was on a 4meg line and kept asking, so whats the problem??
I explained the above to her and she said "is your browsing slow"
According to her if your line syncs and you can browse just fine alls good lol:D

I made her reset the port and that doesnt help much but when I told her to reset my profile she didnt know what I was talking about.:eek:

Now when I call again I just pray someone who actually knows something about adsl answers.
 
Anyone know what happened to photonman, doesnt seem to be on the forums anymore.
He increased my upstream for me a very helpful telkom dude.He could help us all out if he were around.
 
feo said:
Oh, and would updating the firmware on my router (Mega 100WR) be worth a shot?
Click to expand...
You can try it bro, worth a shot I reckon ;)
Dazzla said:
Anyone know what happened to photonman, doesnt seem to be on the forums anymore.
He increased my upstream for me a very helpful telkom dude.He could help us all out if he were around.
Click to expand...
He left Dazzla, not the forum, but Telkom. He said he's still young and wants to do other things with his life. He turned out to be quite a cool guy it seems, I didn't give him the credit he deserved ;)
 
TonyA said:
Remember that officially Telkom does not have 4 MB lines. Thats a trial, They only have 1Mb lines officially!
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That "trial" ended long ago.
Its now a standard "Up to 4Mbps" service.
 
Lycanthrope said:
I was told the same thing today. "It's up to 4mbps." Oh, and apparently, *clears throat* "There's not a big difference between 1mbps and 4mbps."
Click to expand...

ROFL, read that today in the other thread you posted.

Give or Take about 300 KB/s ;) :D :p
 
Update: the problem is still persisting and I lose sync more than I care to count but I did take my router into the other room and connected it to that phone jack and noticed that it stayed synced for a long time, didn't lose sync at all.

Guess I'm gonna have to tell the techie to re-do the phone jacks with new ones.
 
feo said:
Update: the problem is still persisting and I lose sync more than I care to count but I did take my router into the other room and connected it to that phone jack and noticed that it stayed synced for a long time, didn't lose sync at all.

Guess I'm gonna have to tell the techie to re-do the phone jacks with new ones.
Click to expand...

Congrats for finding the problem, at least now you know something can be done :D
 
Lycanthrope said:
Congrats for finding the problem, at least now you know something can be done :D
Click to expand...
Yup, the only problem now is WHEN to get the techie here because everyone in the house is at work during the week. :o

Do I still call the 375 number to get them to send a techie out?
 
feo said:
Yup, the only problem now is WHEN to get the techie here because everyone in the house is at work during the week. :o

Do I still call the 375 number to get them to send a techie out?
Click to expand...

I have no idea. They'll give you the run-around until you find someone that will request it. Just make sure you get a reference number, otherwise nothing will get done.

*mumbles* I've just recently got around to having Telkom send a techie to check the lines and my exchange. No idea which decade they'll get around around to doing it though.

I'm happy for you though - you're one step ahead of me - you know your problem :p
 
RichardG said:
Go back to the room you were using early on and try again.
Click to expand...

Reason?

I will do it but only tomorrow though.

Lycanthrope said:
I have no idea. They'll give you the run-around until you find someone that will request it. Just make sure you get a reference number, otherwise nothing will get done.

*mumbles* I've just recently got around to having Telkom send a techie to check the lines and my exchange. No idea which decade they'll get around around to doing it though.

I'm happy for you though - you're one step ahead of me - you know your problem :p
Click to expand...

Thanks for the headsup. If nothing gets done, I'll just physically corner a techie and pay him cash to do it. :D
 
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