4me not showing data usage?

G

goodgirl

Well-Known Member
Joined
Mar 26, 2005
Messages
147
Reaction score
0
Location
Cape Town
I read that the data usage in the usage monitor of the Vodafone Mobile Connect Software might not be accurate and that it is advisable to check on vodacom4me.co.za for the accurate usage.

Does vodacom4me show data usage for add-on bundles for contract customers also?

I have a messenger contract, adding data onto it as needed, but under
» vodacom4me home (logged in) » my account » balances

I only see:

Data bundles
You do not subscribe to any MyMeg GPRS bundles.

(Bundled info could be up to 3 hours old.)

Account was activated over 3 hours ago and data usage started over 3 hours ago.
 
There has been a previous post regarding this and when the site updates. To my knowledge it generally only reflects 24hours after initial activation (my experience) and normally will update once you have disconnected or reconnected. Did a basic search but couldn't find the exact post, will try again later unless one of the other guys around can point me straight to it :(
 
Yes I saw the post saying that the data gets posted whenever you disconnect or switch between 3G and GPRS, since I have 1 bar on 3G and swich all the time between 3G and GPRS there should have been a fair bit of data posted already :)

Will keep an eye on it if you say it can be 24 hours then it makes sense.

Diago said:
There has been a previous post regarding this and when the site updates. To my knowledge it generally only reflects 24hours after initial activation (my experience) and normally will update once you have disconnected or reconnected. Did a basic search but couldn't find the exact post, will try again later unless one of the other guys around can point me straight to it :(
Click to expand...
 
goodgirl,

Firstly, welcome to the 3G community. Nice to see you up and running! Sorry about the runaround you had to endure to get here.

I'll check on the data bundles on 4me, but it should work. Please wait the 24 hours out and let us know by Friday how things are going!
 
Also make 100% sure your bundle was actually loaded [assuming you opened a new contract]. Mine wasn't and i had to ask them to load it again [and wait a further 12-24 hours].
 
Hm, still not showing, am I supposed to find it under this menu option:

"vodacom4me home (logged in) » my account » balances"

or should it be visible elsewhere?


I hope it's been loaded and they don't somehow charge me per MB at the moment.

Will call them later on.
 
My experiences are it takes a couple of days to relect a newly added bundle on the vodacom website. It takes a while to start looking for bundle info. If you are a VodacomSP customer go to www.vodacomsp.co.za click on Vodasurf and register. Under Administrator - Subscriber Details you will be able to see your active GSM services and date activated.

You can also activate and deactivate here but I have noticed when I activate a bundle on the site it is only active next day 0h00 although it states I activated it on the day I activated it.
 
I hope it's been loaded and they don't somehow charge me per MB at the moment.
Click to expand...

If it's not showing bundles on vodacom4me, you're most probably charged the R2 p/MB rates. [I was] . Make sure you have proof of 'buying/requesting' the bundle and date. My Vshop told me they'll fix it when my bill arrives if i have proof of requesting a bundle. (Assuming you don't use up the bundle during thr actual month). In my case i used like R50 before i actually realised my bundle wasn't loaded, then i got it loaded and used up the entire 250MB anyway , so i had to pay the R50 regardless :P
 
I couldn't get to 4me all afternoon today, can anyone else confirm that it's down?
I couldn't check yet ..
 
Now I called the store where I signed up for the messenger contract and added a 1GB data to that account - because after 6 days I can still not see the data usage on vodacom4me.

It had not been added, now they said it would be added in 24 hours from now.

Now they are trying to find out what can be done about the data I have already used , assuming that I am using the 1GB I purchased.

I do not think it is right that I am charged 2 Rand per MB even though I bought a 1GB package a week ago ...
 
v3g,
when I called the store they have now made sure that the 1GB are added as of tomorrow (24 hrs from now)

- do you think that anything can be done billing-wise about the data already used while the 1GB were accidentally not yet added? (I am already waiting on the girl in the shop to get back to me on this)
 
You bought a contract and if they stuffed up, how can you carry the penalty? So, I believe you should be billed 60c/Mb.

That's why I suggested you speak to Rob if you don't come right. He has the clout to make things happen. But please PM me if you don't come right.

The whole of Vodacom knows about you, by now, and are following your story with interest!
 
I had called and been told that as of 13th April the 1GB would be added after it initially was not added.

It still seems like it was not added.

Can someone please confirm if and where exactly I should be able to monitor the usage?

I am trying it by logging into 4me and then under

vodacom4me home (logged in) » my account » balances


Am I looking in the right place?
 
goodgirl

That is the correct place.
My data used has been updated 400 meg used - earlier it was at 350 meg.
Are you using the 3g cell number to log on to the site?
 
Thanks for confirming this.

Yes I am using the right number , I still see:
Data bundles
You do not subscribe to any MyMeg GPRS bundles.

Will contact them.
 
Strange that there is so many problems with this. Goodgirl - Maybe get v3g involved in this problem ?
 
Been involved with this 4me update issue for a while now.

There are two engineering initiatives going on at the moment.

The first will make the data latency much shorter, probably around 30 - 60 minutes, vs. the current 3 to 24 hours.

The second, much more daunting one, will be to make the info available in real-time.

If you are experiencing problems with the data update, you can either send me the details or call 155 with it.

However, in this case I'd advice logging a call via e-mail. It will be the least effort on yourself.

Build a mail template with the following information:

- Your name
- 3G number
- date of problem
- description of problem

mail this to: [email protected]

The only way we can prioritise activities is based on user feedback, so the more info you can pass us, the quicker issues will get resolved.

More than one mail with different occurrences of the same problem is very acceptable....
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X