4me not showing data usage?

An update on this,

I called 155 again today, they confirmed the 1GB had still not been added to the contract.

I had been charged at 2 Rand per MB and a ticket to billing has now been logged to take off these charges apparently.

I also received 3 messages on that SIM today telling me that call balance has reached 50%, 50% and 75% and respective amounts, whatever that means I have no idea. I did not make voice calls from that sim, its probably related to the R2/MB charges.


I was told in 24 hours the pro-rated amount of the 1GB would be added to the contract, now only a week is left for April, so I have no idea what they will put onto the contract 250 MB probably and charge me accordingly.

However last time they told me the same, that it would be added within 24 hours and my card was deactivated for a day and afterwards it was still not added.

Maybe it works this time ..
 
Update, the 1 GB bundle was added the next day, now also shows the pro-rata amount of 307 MB that was made available for April in 4me.

Now it gets better though, with the billing issues still being outstanding - having been charged at R2 / MB the whole time onto the contracts bill - as of today Saturday my SIM is now softlocked for exceeding some limit .. !

On phone to 155 to get it live again now, they are being very helpful, not sure if they can do it ..
 
They removed the softlock by increasing the limit on the contract, worked for 10 minutes than I got another SMS about the new limit being reached, called again, now 8 hours have passed but still locked,

they even tell me that data bundles count towards the 220 Rand limit per month the contract has, so how the .... would I be adding a 10 GB bundle, only to then have the sim softlocked .. incredible ..

so now I find myself using a prepaid SIM for data, ironically after all the trouble gone through to get a contract in the first place ! ;)
 
Goodgirl, I hope by now everythings sorted. The Data Help Desk removed the limits and requested the billing to be corrected. You will obviously be charged at the correct rate.

What happened here is that goodgirl took out a Messenger contract and bolted a 3G-One bundle onto it. The bolt-on never happened (everything else was a consequence of this), so she was using data at the out-of-bundle rate of R2/MB.

When the soft-lock limit was reached (all new contracts has them), she got locked.

I'll see if I can put together a process bolt-on customers can use to see if all's well, outside of waiting for the first bill!
 
Yes - I can confirm the limit was removed and card activated again now and I am sure they will fix the billing issues as well.

v3g, am I correct that if I do not pay for itemized billing, I have no way to log in anywhere to check my current bill in realtime, I can only wait for the paper right?
 
Well i can log into www.vodacomsp.co.za and see all kinds of billing reports. I've turned off my itemized billing and can still see 'summaries' like "3G Data Used" and "GPRS Data Used" costs up to today. Turning on itemised billing all i get extra is seeing every single session + time of day + exactly MB of that session.
 
Received paper bill including the out of bundle data usage, means that billing issues were not fixed/adjusted for the data I used while I was under the impression to have a data bundle but it was not added.

calling 155

They don't think it will be possible to issue a refund, and asked me to contact the Vodashop where I signed up since it was their fault.
 
They also saw that my pro-rated data amount for April (after it was finally added) has not been used up before the end of the month.

So instead of billing the out of bundle rate towards that not used data ...

I will see to go to the Voda shop today v3g and talk to them.

I will just update this thread, I started to use it for my own reference, whenever I call them, its my own customer service log here so I know what happened when ;)
 
Still not sorted out, the new bill arrived now, nothing was adjusted on it second month in a row, I had taken it to the store, they took a copy and said they will sort it out last month. Must not have worked ..
 
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