5G coverage just gone.

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Nate_za

Active Member
Joined
Feb 18, 2020
Messages
44
I would like to know if they are going to bill all of us less that is on the premium service for not recieving anywhere close to the speeds with intermittent connection issues?
 
A

Assasin_Zer0

Well-Known Member
Joined
Jun 28, 2010
Messages
479
Nate_za said:
I would like to know if they are going to bill all of us less that is on the premium service for not recieving anywhere close to the speeds with intermittent connection issues?
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Well to make you feel better ,
I've been having issue's since January , I have an open ticket with them still that i logged back then , and i'm still nowhere , I have had tech's out, and the "Senior" network guy's involved and i still haven't really gotten anywhere , I was also promised a credit\refund for the times i was completely down , and that also never happened , I'm on one of the "Old 5G" packages where we still had to "Buy" the ODU's .

I have only recently set this up (Network Tests below) , but this is what i have been experiencing , note however , that this does not show the Latency , packet loss , This is especially bad when you are like me and need to work from home , MS Teams , Gotomeeting , Jabber are all horrible experiences , people cant hear you , your calls drops , remote sessions disconnect . It's just a really bad overall experience, as you will see from the below results , the speeds are a lot better during the really early hours of the morning 02:30am - 04:30am but i'm pretty sure that helps no one ,The tests below are run at 30min intervals , It is run directly from my router , so there is nothing in the way that could interfere , so more or less a clean break from the router to the ODU then out to the net , It's also connected via a CAT7/SFTP Cable , Which is totally overkill but nothing should be able to affect it and should have more than enough capacity to carry what get's pushed through .

1587011352527.png
 
rain_mobile

rain_mobile

Rain Representative
Company Rep
Joined
Sep 3, 2019
Messages
2,636
Assasin_Zer0 said:
Well to make you feel better ,
I've been having issue's since January , I have an open ticket with them still that i logged back then , and i'm still nowhere , I have had tech's out, and the "Senior" network guy's involved and i still haven't really gotten anywhere , I was also promised a credit\refund for the times i was completely down , and that also never happened , I'm on one of the "Old 5G" packages where we still had to "Buy" the ODU's .

I have only recently set this up (Network Tests below) , but this is what i have been experiencing , note however , that this does not show the Latency , packet loss , This is especially bad when you are like me and need to work from home , MS Teams , Gotomeeting , Jabber are all horrible experiences , people cant hear you , your calls drops , remote sessions disconnect . It's just a really bad overall experience, as you will see from the below results , the speeds are a lot better during the really early hours of the morning 02:30am - 04:30am but i'm pretty sure that helps no one ,The tests below are run at 30min intervals , It is run directly from my router , so there is nothing in the way that could interfere , so more or less a clean break from the router to the ODU then out to the net , It's also connected via a CAT7/SFTP Cable , Which is totally overkill but nothing should be able to affect it and should have more than enough capacity to carry what get's pushed through .

View attachment 822689
Click to expand...

Hi Assasin_Zer0,

Please drop us a DM with the email address linked to your rain account so we can further investigate your query?
 
rain_mobile

rain_mobile

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Company Rep
Joined
Sep 3, 2019
Messages
2,636
Nyt Ryda said:
Had this exact same problem for over 15 days now.
No 5G for hours sometimes, and sometimes it's fine for hours too.
Some days worse, some better. Restarts don't help.
It would be nice if the 4G fallback worked properly, but it cuts out, disconnects and sometimes is only 0.3mbps.

Reported on 31 March via Rain chat and gave acc details to Rain rep on myBB who PM'ed me.
2 April the network team checked the signal and speed and said it was fine
3 April I replied that it was still a problem and sent screenshots.
7 April the network team rolled back the firmware and asked me to monitor it, replied that it was still a problem.
11 April I emailed to ask what is happening with this issue that is persisting and attached screenshots. No reply.
14 April I emailed again to ask what is happening and attached screenshots.
15 April(today) I receive an email that they will check with their network team again and provide feedback.

Still can't believe it's taken them 2 weeks to login remotely to the router, look at the stats,run a speed test and roll back the firmware. It's like a 10 minute job at most...
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Hi Nyt Ryda,

We really do apologize for this and understand your frustration. I see that you have DM'd us details and we are following up to get you feedback as soon as we can.
 
namzsteve

namzsteve

Expert Member
Joined
Oct 12, 2012
Messages
3,301
Assasin_Zer0 said:
Well to make you feel better ,
I've been having issue's since January , I have an open ticket with them still that i logged back then , and i'm still nowhere , I have had tech's out, and the "Senior" network guy's involved and i still haven't really gotten anywhere , I was also promised a credit\refund for the times i was completely down , and that also never happened , I'm on one of the "Old 5G" packages where we still had to "Buy" the ODU's .

I have only recently set this up (Network Tests below) , but this is what i have been experiencing , note however , that this does not show the Latency , packet loss , This is especially bad when you are like me and need to work from home , MS Teams , Gotomeeting , Jabber are all horrible experiences , people cant hear you , your calls drops , remote sessions disconnect . It's just a really bad overall experience, as you will see from the below results , the speeds are a lot better during the really early hours of the morning 02:30am - 04:30am but i'm pretty sure that helps no one ,The tests below are run at 30min intervals , It is run directly from my router , so there is nothing in the way that could interfere , so more or less a clean break from the router to the ODU then out to the net , It's also connected via a CAT7/SFTP Cable , Which is totally overkill but nothing should be able to affect it and should have more than enough capacity to carry what get's pushed through .

View attachment 822689
Click to expand...

Likewise here, our 5G drops when I get onto a call, MS Teams, whatsapp video calls, Zoom, Google Hangouts, the only thing that seems to work is Skype but only for a few 8-10 minutes then it also goes dead. After that, the router takes some time to establish a connection and stabilize.
Our connection seems jerky between 7:30-11:00 every morning
@rain_mobile
 
N

Nate_za

Active Member
Joined
Feb 18, 2020
Messages
44
Assasin_Zer0 said:
Well to make you feel better ,
I've been having issue's since January , I have an open ticket with them still that i logged back then , and i'm still nowhere , I have had tech's out, and the "Senior" network guy's involved and i still haven't really gotten anywhere , I was also promised a credit\refund for the times i was completely down , and that also never happened , I'm on one of the "Old 5G" packages where we still had to "Buy" the ODU's .

I have only recently set this up (Network Tests below) , but this is what i have been experiencing , note however , that this does not show the Latency , packet loss , This is especially bad when you are like me and need to work from home , MS Teams , Gotomeeting , Jabber are all horrible experiences , people cant hear you , your calls drops , remote sessions disconnect . It's just a really bad overall experience, as you will see from the below results , the speeds are a lot better during the really early hours of the morning 02:30am - 04:30am but i'm pretty sure that helps no one ,The tests below are run at 30min intervals , It is run directly from my router , so there is nothing in the way that could interfere , so more or less a clean break from the router to the ODU then out to the net , It's also connected via a CAT7/SFTP Cable , Which is totally overkill but nothing should be able to affect it and should have more than enough capacity to carry what get's pushed through .

View attachment 822689
Click to expand...
it is actually appalling the way they are handling this. Everyone should not get their hopes up with the rep as everyone is experiencing this issue and all they have told me there is a problem with the tower. there is no info if it is capacity or what is going on with the network but we will be billed for the so called premium service. i wish i could cancel with them. The Rep has contacted me before and nothing has come of it either
 
A

Assasin_Zer0

Well-Known Member
Joined
Jun 28, 2010
Messages
479
Nate_za said:
it is actually appalling the way they are handling this. Everyone should not get their hopes up with the rep as everyone is experiencing this issue and all they have told me there is a problem with the tower. there is no info if it is capacity or what is going on with the network but we will be billed for the so called premium service. i wish i could cancel with them
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I feel you man , I've been from pillar to post , been waiting , dont really know what else to do , and to be fair , I've been more than patient , it's been more that 3 months now without a real answer.
 
A

Assasin_Zer0

Well-Known Member
Joined
Jun 28, 2010
Messages
479
Let me know if you guy's actually hear anything from RAIN besides being sent a message on Mybroadband


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internaut

internaut

Senior Member
Joined
Oct 3, 2005
Messages
701
Clintie said:
So I had the unlimited 5G premium for a few weeks now it was performing wonderfully. Was getting over 150Mbps consistently but then yesterday around 15h30 the 5G talkie power just gone away......

View attachment 819153

No reason. No response from Rain.

Surely there is a way for Us all to protest collectively against Rain's incredibly pathetic level of support?
Click to expand...

Shamon man, they are trying to find that sweet juicy 60+GHZ spot, give them a break already!!
 
N

Nate_za

Active Member
Joined
Feb 18, 2020
Messages
44
There are so many of us 5G premium users that are experiencing the same problem and getting no answer as to when it will be repaired or that there is even a problem. Meanwhile their ceo claims 5G is coping well with the demand lol.
 
werfie

werfie

Expert Member
Joined
Aug 16, 2010
Messages
2,626
Mine is also real sketchy in Pretoria North. Max I have been able to get in lockdown was 180mbps. And that was the best. When its "good" it's around 80. But regularly under 20 and at times under 5.

I was forced to swith over to my phone's MTN hotspot several times during online meetings due to dropped connectivity.
 
N

Nate_za

Active Member
Joined
Feb 18, 2020
Messages
44
werfie said:
Mine is also real sketchy in Pretoria North. Max I have been able to get in lockdown was 180mbps. And that was the best. When its "good" it's around 80. But regularly under 20 and at times under 5.

I was forced to swith over to my phone's MTN hotspot several times during online meetings due to dropped connectivity.
Click to expand...
Yeah those are the speeds we are stuck with currently and then the connection is so unstable that you cannot use it for gaming, meetings or any other service that needs a stable constant connection. I have also now been using my telkom prepaid sim just to be able to connect with a more stable connection. What annoys me is we pay for premium service that is no where near premium at the moment. I am trying to get answers and when i do i will revert back here.
 
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