5G coverage just gone.

C

Clintie

Well-Known Member
Joined
Apr 8, 2019
Messages
122
So I had the unlimited 5G premium for a few weeks now it was performing wonderfully. Was getting over 150Mbps consistently but then yesterday around 15h30 the 5G talkie power just gone away......

5g.png

No reason. No response from Rain.

Surely there is a way for Us all to protest collectively against Rain's incredibly pathetic level of support?
 
C

Clintie

Well-Known Member
Joined
Apr 8, 2019
Messages
122
probably. Its more like "Fawlty Towers" over at Rain support :D. They say they no longer receiving requests on the support@rain.co.za. Can you actually believe that?
 
C

Clintie

Well-Known Member
Joined
Apr 8, 2019
Messages
122
Go figure. 10 mins after I complain then it magically appears again. Nearly 24 hours without coverage but at least it seems back to normal for the moment.

Just wish they would get their support house in order :mad:
 
N

nickyd73

New Member
Joined
Feb 19, 2012
Messages
1
Doesnt matter what is happening in the country Rain should give its long loyal customers our internet and cap all the new on like 5mbps
Now we have nothing the service is dead
 
C

Clintie

Well-Known Member
Joined
Apr 8, 2019
Messages
122
And the 5G is gone again.....great. Well I'll be cancelling, this is disgraceful. Best effort my butt.
 
C

Clintie

Well-Known Member
Joined
Apr 8, 2019
Messages
122
Heard that Rain are battling with demand at the moment. Not going to be much demand once we all part ways with them over the lack of service...
 
G

Gallodeep

Well-Known Member
Joined
Jun 20, 2015
Messages
146
Clintie said:
So I had the unlimited 5G premium for a few weeks now it was performing wonderfully. Was getting over 150Mbps consistently but then yesterday around 15h30 the 5G talkie power just gone away......

View attachment 819153

No reason. No response from Rain.

Surely there is a way for Us all to protest collectively against Rain's incredibly pathetic level of support?
Click to expand...

I had the same issue after receiving mine but after a couple of weeks its solid, now it only does that after load shedding for a couple of minutes.
 
J

Jimmy

Well-Known Member
Joined
Apr 12, 2011
Messages
472
So I also have this issue now.. I am trying to work using the 4G fallback and it's horrible.
 
N

NR7

Senior Member
Joined
May 27, 2011
Messages
747
Clintie said:
And the 5G is gone again.....great. Well I'll be cancelling, this is disgraceful. Best effort my butt.
Click to expand...

Jimmy said:
So I also have this issue now.. I am trying to work using the 4G fallback and it's horrible.
Click to expand...

Had this exact same problem for over 15 days now.
No 5G for hours sometimes, and sometimes it's fine for hours too.
Some days worse, some better. Restarts don't help.
It would be nice if the 4G fallback worked properly, but it cuts out, disconnects and sometimes is only 0.3mbps.

Reported on 31 March via Rain chat and gave acc details to Rain rep on myBB who PM'ed me.
2 April the network team checked the signal and speed and said it was fine
3 April I replied that it was still a problem and sent screenshots.
7 April the network team rolled back the firmware and asked me to monitor it, replied that it was still a problem.
11 April I emailed to ask what is happening with this issue that is persisting and attached screenshots. No reply.
14 April I emailed again to ask what is happening and attached screenshots.
15 April(today) I receive an email that they will check with their network team again and provide feedback.

Still can't believe it's taken them 2 weeks to login remotely to the router, look at the stats,run a speed test and roll back the firmware. It's like a 10 minute job at most...
 
C

Clintie

Well-Known Member
Joined
Apr 8, 2019
Messages
122
Their support is shocking mate, lets just be honest there. We will have to come together as a community and go hand them a memorandum or something.....when lockdown is over of course.
 
You must log in or register to reply here.
Top