5G coverage just gone.

[Clintie]

So I had the unlimited 5G premium for a few weeks now it was performing wonderfully. Was getting over 150Mbps consistently but then yesterday around 15h30 the 5G talkie power just gone away......



No reason. No response from Rain.

Surely there is a way for Us all to protest collectively against Rain's incredibly pathetic level of support?

 

[NeonNinja]

Faulty tower?

 

[Clintie]

probably. Its more like "Fawlty Towers" over at Rain support . They say they no longer receiving requests on the [email protected]. Can you actually believe that?

 

[Clintie]

Go figure. 10 mins after I complain then it magically appears again. Nearly 24 hours without coverage but at least it seems back to normal for the moment.

Just wish they would get their support house in order

 

[Snyper564]

tower burnt down? some ppl are burning the, down

 

[Clintie]

tower burnt down? some ppl are burning the, down

Because of bad service? ....... all jokes aside I hope not but in the mean time its back to normal.

 

[Snyper564]

Because of bad service? ....... all jokes aside I hope not but in the mean time its back to normal.

No because some people think it caused Corona Google it ppl be crazy

 

[Assasin_Zer0]

I wanted to reload one of my machines , .........................

 

[nickyd73]

Doesnt matter what is happening in the country Rain should give its long loyal customers our internet and cap all the new on like 5mbps
Now we have nothing the service is dead

 

[Clintie]

No because some people think it caused Corona Google it ppl be crazy

Yeah I did hear about that, but it needs to be asked why is it so easy to access the towers then?

 

[Clintie]

And the 5G is gone again.....great. Well I'll be cancelling, this is disgraceful. Best effort my butt.

 

[Gaijin]

I have the same problem in the west of Pretoria

 

[Clintie]

Heard that Rain are battling with demand at the moment. Not going to be much demand once we all part ways with them over the lack of service...

 

[Gallodeep]

So I had the unlimited 5G premium for a few weeks now it was performing wonderfully. Was getting over 150Mbps consistently but then yesterday around 15h30 the 5G talkie power just gone away......

View attachment 819153

No reason. No response from Rain.

Surely there is a way for Us all to protest collectively against Rain's incredibly pathetic level of support?

I had the same issue after receiving mine but after a couple of weeks its solid, now it only does that after load shedding for a couple of minutes.

 

[Jimmy]

So I also have this issue now.. I am trying to work using the 4G fallback and it's horrible.

 

[Vorastra]

probably. Its more like "Fawlty Towers" over at Rain support . They say they no longer receiving requests on the [email protected]. Can you actually believe that?

You have to fill out a support form on a different page now.

Rain SouthAfrica

Explore unlimited, uncapped, and unshaped 5G internet for your home or office, along with mobile data and voice services. Check our national coverage today!

www.rain.co.za

Click "contact support" at the bottom.

 

[Clintie]

Still takes about 48 hours for a response though...

 

[Assasin_Zer0]

Past 48 hours and still waiting .

 

[NR7]

And the 5G is gone again.....great. Well I'll be cancelling, this is disgraceful. Best effort my butt.

So I also have this issue now.. I am trying to work using the 4G fallback and it's horrible.

Had this exact same problem for over 15 days now.
No 5G for hours sometimes, and sometimes it's fine for hours too.
Some days worse, some better. Restarts don't help.
It would be nice if the 4G fallback worked properly, but it cuts out, disconnects and sometimes is only 0.3mbps.

Reported on 31 March via Rain chat and gave acc details to Rain rep on myBB who PM'ed me.
2 April the network team checked the signal and speed and said it was fine
3 April I replied that it was still a problem and sent screenshots.
7 April the network team rolled back the firmware and asked me to monitor it, replied that it was still a problem.
11 April I emailed to ask what is happening with this issue that is persisting and attached screenshots. No reply.
14 April I emailed again to ask what is happening and attached screenshots.
15 April(today) I receive an email that they will check with their network team again and provide feedback.

Still can't believe it's taken them 2 weeks to login remotely to the router, look at the stats,run a speed test and roll back the firmware. It's like a 10 minute job at most...

 

[Clintie]

Their support is shocking mate, lets just be honest there. We will have to come together as a community and go hand them a memorandum or something.....when lockdown is over of course.