Rain 5G just keeps getting slower and slower...

FZoe said:
Please ELABORATE / EXPLAIN which personal details you want re-confirmed via pm?
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He needs your email address or phone number linked to the RAIN account, then he can investigate and attempt to help.

I've had 4 PMs with him between yesterday and today, following up on an issue I had. You've had none because you're being stubborn.

If you want help, PM him the details he needs. If you just want to complain, please ensure you have your Karen haircut updated, I believe the beehive is the latest style in use currently.
 
UrBaN963 said:
He needs your email address or phone number linked to the RAIN account, then he can investigate and attempt to help.

I've had 4 PMs with him between yesterday and today, following up on an issue I had. You've had none because you're being stubborn.

If you want help, PM him the details he needs. If you just want to complain, please ensure you have your Karen haircut updated, I believe the beehive is the latest style in use currently.
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They have my details. Thank you for your opinion
 
Ahhh good old Rain - i was fortunate to have bowed out and moved to fibre whilst still rocking rain at 400mbps in 2020. wonder what the service is like now where i am. i remember moving from 10mbps adsl to 450mbps rain was pure bliss. like from a datsun to a ferarri. i still think i posted a few threads on my experience.
 
NR7 said:
July 2022, this was my speed last night even after restarting and trying different speedtest servers:

5DkYgH8.png


Tried this morning, 45Mbps.

Placed my fibre order this morning and I can't wait for it to be installed so I can cancel this uncertain mess.
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was about to ask why its taking you so long to place your fibre order...
 
FZoe said:
So Leroy (technician) phones me a few minutes ago (11.25AM ON 2022/07/09)...and shouts at me now, and he is surprised when i tell him that the device worked until the end of June 2022. And he is angry when i ask him if he read the not one but two t ickets on my rain account online on rain.co.za. After he says I HAVE TO LODGE A TICKET ON rain.co.za: Indeed i have submitted TWO ALREADY.
He is totally unaware of any of what is happening. But he informs me he HAS TO come look at what the problem is at my place. He also is unaware of all the problems that you as Rain have made for me: and has not even heard about my hellopeter review, where I explained everything, again.
RAIN, if you shout at me for you not being competent enough to be informed about the problem. You do NOT get to shout at me over the phone and me not shout back at you.
& You do NOT GET TO TELL me the problem is on my side, while i have proof that my debit for July HAS NOT GONE OFF MY BANK ACCOUNT. And You DO NOT get to come case my home office, for fun. OR tell me that I am not being co-operative when i have proof and have been phoning you for a week and a half, asking for assistance explaining the problem of which LEROY WAS NOT EVEN AWARE OF: BUT HE INSISTS HE HAS TO COME TO MY PLACE.
My bank account has NOT BEEN DEBITTED FOR JULY 2022.
Your website does NOT allow me to make the payment through your website.
And the problem is NOT WITH MY BANK ACCOUNT, since no other business has given me this issue and i have been using my card the entire time online and instores.
Such incompetency and illiteracy and fraud.
So HOW HAVE YOU BEEN OF ASSISTANCE TO ME SINCE THE 1ST OF JULY 2022, RAIN? You have only had me repeat and re-explain the problems you have created on your side for me, the entire time.
To put the cherry on the cake: LEROY IS NOT IN FINANCES @ RAIN.
sO HOW CAN YOU CLAIM YOU ARE TRYING TO ASSIST ME?
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You can pay through the website, I've done it twice.

Today I had two Rain technicians come out to my place to diagnose my issue. Turns out the router was faulty so they replaced it, but in doing diagnostic testing we found my signal strength wasn't actually great. They tested 3 other routers and various positions, then decided the best solution was to install an external router. Hopped on the roof, ran a cable through the ceiling and I'm up and running. Download speed remains the same (capped at 50mbps as I'm not on the Premium package) but upload went from an average of 4mbps to 36mbps.

All free of charge, all friendly and efficient.

No casing of offices, no shouting.

I'm not saying it's all your fault, but the manner in which you're handling the situation, based on your forum whining, seems like it could be improved. The technician doesn't necessarily have access to all of your complaints. I agree he should, but you're handling this like a petulant child instead of controlling your emotions so the situation gets resolved.
 
UrBaN963 said:
You can pay through the website, I've done it twice.

Today I had two Rain technicians come out to my place to diagnose my issue. Turns out the router was faulty so they replaced it, but in doing diagnostic testing we found my signal strength wasn't actually great. They tested 3 other routers and various positions, then decided the best solution was to install an external router. Hopped on the roof, ran a cable through the ceiling and I'm up and running. Download speed remains the same (capped at 50mbps as I'm not on the Premium package) but upload went from an average of 4mbps to 36mbps.

All free of charge, all friendly and efficient.

No casing of offices, no shouting.

I'm not saying it's all your fault, but the manner in which you're handling the situation, based on your forum whining, seems like it could be improved. The technician doesn't necessarily have access to all of your complaints. I agree he should, but you're handling this like a petulant child instead of controlling your emotions so the situation gets resolved.
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Their website keeps on saying that my card is at fault.
Yet no other business has had a problem with my card or same account.
Please re-read.
 
FZoe said:
So they can shout at me? But i need to take the verbal abuse and thank them, and pay them for it? And be targeted ito safety at my home by Rain?
Last year, 5 Rain "technicians" could not find their own tower in my area.
I had to hire an IT specialist at my own cost to configure the settings and to get it connected to the tower.
Therefore, I am entitled to state facts - and again: Where were you then if you are such an expert on me and my situation that Rain has created for me?
Did you pay that IT Specialist for me?

"I agree he should, but you're handling this like a petulant child instead of controlling your emotions so the situation gets resolved."
So you can hear my voice through the internet, to be a credible "witness"
& you claim to also be God Himself now to be able to judge?

Please if you can't be helpful - don't comment.
You are not superior nor are you a credible witness, nor are you able to make any claims.

And me asking and begging has not helped - perhaps you are right.
I should be shouting.
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Cool man, well keep shouting and being belligerent, it's clearly worked very well for you so far.
 
UrBaN963 said:
Cool man, well keep shouting and being belligerent, it's clearly worked very well for you so far.
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Please clarify how am I shouting?
Send me the recording proof, then you can talk.
Currently, you are just making a fool of yourself by claiming things.
And I am Woman. Not a "man".

Your posts actually make it seem as though you are employed by or being paid to comment and antagonize me to make Rain look better.
Yet, you are not standing here and you know nothing urban963.
Do you feel better trying to bad-mouth me?
You are a bully. That's all you are
 
The mind is boggled at the sht you rain clients continue to put up with.

I gave rain a chance 1 year service degraded canceled and moved on. To wait this long go this through is only worth it if you have no option.

You guys really need to try telkom moblie (not same as telkom)

It's one of the few networks that works during loadshedding works in the middle of no where. Get a sim give it a try and get the 2tb package.

5mb on 5G what a joke. Vote with your wallet and move...

In my 6 years on Telkom mobile I have gone from 15mb to 160mb. Rain went from 20m to 0.2 in that one year I used them...
 
Snyper564 said:
The mind is boggled at the sht you rain clients continue to put up with.

I gave rain a chance 1 year service degraded canceled and moved on. To wait this long go this through is only worth it if you have no option.

You guys really need to try telkom moblie (not same as telkom)

It's one of the few networks that works during loadshedding works in the middle of no where. Get a sim give it a try and get the 2tb package.

5mb on 5G what a joke. Vote with your wallet and move...

In my 6 years on Telkom mobile I have gone from 15mb to 160mb. Rain went from 20m to 0.2 in that one year I used them...
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Consider changing your name to Bruce Wayne. I'm sure you have a bat cave and butler by now with all the commission from Telkom :ROFL: (This is just a joke)
 
FZoe said:
I refuse to "pm" you as you are a rain representative.
You can't have your bread buttered on both sides.
If you want to fix it - you will.
My account is traceable via the hellopeter review.
I want everyone to see this conversation - it is crucial, as you as Rain does not seem to take any responsibility for your actions.
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Kindly note that this is a public forum and whilst representatives from companies do provide MyBroadband members with support, those company representatives would not be able to deduce or obtain your Rain subscriber information unless you provide it [and that should be done privately by starting a conversation with the relevant company representative].
 
FZoe said:
Rain, Please phone me AFTER you have corrected the problems. Thank you.
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Do you find that being passive aggressive works for you? The rain rep here is quite responsive and they often do a courtesy call to let you know they are working on it.

Also, you hijacked this thread with your woes, it would have been better to start your own thread.
 
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@rain_mobile @rain_networks is this the beginning of the Great Rain 5G Slowdown? Like what happened with your 4G?

Speedtest in March: 60mbps
Speedtest now: 23mbps

Trends indicate it's getting worse. No lessons learned from 4G? I will not waste time aiming and testing this time. Telkom Mobile is awfully tempting if this keeps diving like it is.Screenshot_20220711-065838.jpg
 
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