Rain 5G just keeps getting slower and slower...

NR7 said:
January 2020 : 400Mbps
December 2020 : 300Mbps.
October 2021 : 125Mbps
May 2022 : 63Mbps
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July 2022, this was my speed last night even after restarting and trying different speedtest servers:

5DkYgH8.png


Tried this morning, 45Mbps.

Placed my fibre order this morning and I can't wait for it to be installed so I can cancel this uncertain mess.
 
NR7 said:
July 2022, this was my speed last night even after restarting and trying different speedtest servers:

5DkYgH8.png


Tried this morning, 45Mbps.

Placed my fibre order this morning and I can't wait for it to be installed so I can cancel this uncertain mess.
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Ok so did this thread need an update on what’s your plans ? I mean if it’s not working and it worked for you since 2020 … Just install your fibre and move on! Oh will you post in the relationship thread that you had a good and fun time with your lady since 2020 and all of a sudden you guys aren’t talking the way you use too and the communication isn’t that great no more and you post about it ..Pathetic if you ask me .. geez
 
Kiemo said:
Ok so did this thread need an update on what’s your plans ? I mean if it’s not working and it worked for you since 2020 … Just install your fibre and move on! Oh will you post in the relationship thread that you had a good and fun time with your lady since 2020 and all of a sudden you guys aren’t talking the way you use too and the communication isn’t that great no more and you post about it ..Pathetic if you ask me .. geez
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Spoken like a Rain 5G customer in denial.

Don't worry, it will happen to you too.
 
NR7 said:
Spoken like a Rain 5G customer in denial.

Don't worry, it will happen to you too.
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To wise bad connections on others dude .. if you don’t want it happening to you don’t wise it upon others .. think about it ..
 
Kiemo said:
To wise bad connections on others dude .. if you don’t want it happening to you don’t wise it upon others .. think about it ..
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Not wishing it, just stating the obvious. If it happens to me 600m from the tower with line of sight it can happen to anyone.

From 400Mbps to 5.9Mbps in 2.5 years. That crashed harder than Bitcoin.
 
NR7 said:
Not wishing it, just stating the obvious. If it happens to me 600m from the tower with line of sight it can happen to anyone.

From 400Mbps to 5.9Mbps in 2.5 years. That crashed harder than Bitcoin.
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Lol I get you … no worries … most probably some tik heads that stole the battles of the tower could be that you not on the same tower
 
Kiemo said:
Lol I get you … no worries … most probably some tik heads that stole the battles of the tower could be that you not on the same tower
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Nah it's the same tower. Exact same dBm signal as well. Signal is as good as it was for 400Mbps.

Tower just overloaded and not upgraded to cope with increasing demand over the years. This is what happens when Rain adds cheaper and cheaper packages and doesn't upgrade accordingly.
 
NR7 said:
Nah it's the same tower. Exact same dBm signal as well. Signal is as good as it was for 400Mbps.

Tower just overloaded and not upgraded to cope with increasing demand over the years. This is what happens when Rain adds cheaper and cheaper packages and doesn't upgrade accordingly.
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Exactly this, they don't care about existing clients no more.
As long as they get new clients ( new business/extra profit ) nothing else matters
 
Kiemo said:
Ok so did this thread need an update on what’s your plans ? I mean if it’s not working and it worked for you since 2020 … Just install your fibre and move on! Oh will you post in the relationship thread that you had a good and fun time with your lady since 2020 and all of a sudden you guys aren’t talking the way you use too and the communication isn’t that great no more and you post about it ..Pathetic if you ask me .. geez
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This is a free forum and I appreciate posts like this giving the rest of us information on experience with the product. I do the same and you don't flame me. Don't be a douche, bro. All OP did was tell his story.
 
jbroo said:
This is a free forum and I appreciate posts like this giving the rest of us information on experience with the product. I do the same and you don't flame me. Don't be a douche, bro. All OP did was tell his story.
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Respect JB … all I’m saying is you the only one that keeps this rain forum alive with some knowledge and helping others to fix there problems..

It’s just bad seeing knowing that on one gives actual feedback on helping others fix there problem Like it was back when 4g was a thing of band changing…
 
Kiemo said:
Respect JB … all I’m saying is you the only one that keeps this rain forum alive with some knowledge and helping others to fix there problems..

It’s just bad seeing knowing that on one gives actual feedback on helping others fix there problem Like it was back when 4g was a thing of band changing…
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There is nothing us 5G users/clients can do though if its network/tower congestion...
 
Speak to the rain rep here on the forum. They have a switch(no jokes), that I presume once pressed. Your internet magically works perfectly no shaping or throttling for about a week. Just enough time for you to forget about all your internet problems.
 
Kiemo said:
You can start by changing towers …
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Every time I've dealt with Rain support, they've never mentioned this. Their support are basically speed test users that arrive at your premises and tell you to stick your router higher up on a pole. When you do so and it doesn't solve the tower problem they are out of answers and drive off.
Happened to me for over 2 months in 2020 when the tower crapped itself due to everyone at home during lockdown (no fibre to switch to back then).
 
NR7 said:
Every time I've dealt with Rain support, they've never mentioned this. Their support are basically speed test users that arrive at your premises and tell you to stick your router higher up on a pole. When you do so and it doesn't solve the tower problem they are out of answers and drive off.
Happened to me for over 2 months in 2020 when the tower crapped itself due to everyone at home during lockdown (no fibre to switch to back then).
Click to expand...
Geez because I know you can change towers if rain helps you with tower information like the PCI …
 
NR7 said:
Every time I've dealt with Rain support, they've never mentioned this. Their support are basically speed test users that arrive at your premises and tell you to stick your router higher up on a pole. When you do so and it doesn't solve the tower problem they are out of answers and drive off.
Happened to me for over 2 months in 2020 when the tower crapped itself due to everyone at home during lockdown (no fibre to switch to back then).
Click to expand...
I can help you here but your router must support PCI locking, otherwise you just play with direction/position and hope it latches onto another (better) cell. I posted a guide on this forum before on how to set, test and lock to a cell with a Huawei B2338.

If your router does not support PCI locking but takes an external MIMO directional antenna, you can still get cell "locking" with careful aim.
 
FZoe said:
Rain credits my bank account on the 1st of July 2022. Then reverses the payment. And has suspended my service. They don't assist. Phone line keeps on cutting off. Only got through on the phone line on Wednesday 06th of July 2022 - lodged an "escallated priority ticket" through Garreth surname not provided & no reference number.
Still battling. When They feel like switching on my internet, mostly during off peak times only, the speed is so bad it cannot even produce results.
They admitted the fault is theirs and they received my two tickets - Yet I am still on the mobile data during the times of loadshedding stage 6 - and battling to get work done during the day due to the shortened working hours.
Yet Rain does not wake up. They privately replied to my hellopeter review. "Sorry".
No solution offered. No refunds given for damages. No. They just think if they ignore the problem it will go away.
View attachment 1343352
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Hi @FZoe

May you please send us a pm with your details.
 
FZoe said:
I refuse to "pm" you as you are a rain representative.
You can't have your bread buttered on both sides.
If you want to fix it - you will.
My account is traceable via the hellopeter review.
I want everyone to see this conversation - it is crucial, as you as Rain does not seem to take any responsibility for your actions.
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It is personal information, share publicly at your own peril. Dont answer privately and dont expect help. simple
 
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