Well to make you feel better ,
I've been having issue's since January , I have an open ticket with them still that i logged back then , and i'm still nowhere , I have had tech's out, and the "Senior" network guy's involved and i still haven't really gotten anywhere , I was also promised a credit\refund for the times i was completely down , and that also never happened , I'm on one of the "Old 5G" packages where we still had to "Buy" the ODU's .
I have only recently set this up (Network Tests below) , but this is what i have been experiencing , note however , that this does not show the Latency , packet loss , This is especially bad when you are like me and need to work from home , MS Teams , Gotomeeting , Jabber are all horrible experiences , people cant hear you , your calls drops , remote sessions disconnect . It's just a really bad overall experience, as you will see from the below results , the speeds are a lot better during the really early hours of the morning 02:30am - 04:30am but i'm pretty sure that helps no one ,The tests below are run at 30min intervals , It is run directly from my router , so there is nothing in the way that could interfere , so more or less a clean break from the router to the ODU then out to the net , It's also connected via a CAT7/SFTP Cable , Which is totally overkill but nothing should be able to affect it and should have more than enough capacity to carry what get's pushed through .
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