8ta constant disconnections

[jason.deklerk]

About 1 yr ago, I was very very happy with my 8ta connection (10gb). In fact and zealously recommended it to my friends and family. But over the last month, my connection has become really unstable, and the connection speed has also become allot slower too. Are they over subscribing the product? I have it running on my tablet (Samsun 10.1) but I don't think the device is the issue. I think it is 8ta. Anybody out there having the same problems? I have actually disconnected my ADSL for this service. I download torrents also using my tablet, but the line has just become too unstable. Any suggestions? Because if this continues, then I think I will have to disconnect my service.

 

[Cyberbeast]

Yep. Just about to complain about the exact same reason. I have had two disconnects in the last hour! Luckily it still connects again, because at about 11 PM it will disconnect and not want to reconnect immediately, and that is not acceptable for me. I had iBurst, and it was a bit slow, but stable as hell. It would run for a week without disconnecting! 8ta (Telkom), please do something!

 

[pippa28]

I got 8ta a few months ago and assumed this problem was due to my location( even though I'm covered according to their map).

I'm relieved that in not the only one, but frustrated too that it's probably going to be an ongoing thing.

I haven't complained yet, but now that more people are experiencing this, I will!

If everyone does we will stand a chance I think.

 

[zaraalyssa]

My place is pretty high up and my 8ta disconnects continually and returns terrible speed test results, bit of a let down. Find it performs better if you are constantly using it, is this possible?

 

[retrovader]

guys i had a similar problem and know how frustrating it was, especialy when 8ta says modem is faulty, well, my solution was... "8ta doesnt like staying in 1 place, take thesame modem and move it elsewhere an monitor signal, i first did it with my neighbours, and now with mine, and the disconnection is no more.. temporary solution though, as this is the third time i am moving my modem around, but at least i know what to do when i get the same problem next time... trust me, i know how frustrating this is

 

[pippa28]

My 8ta sim gets full speed on my tablet most times, but when i put it into my boyfriends cell c stick there is no signal. Maybe im missing something obvious, but ya, its frustrating.

At least it works in my tablet (even though the poor guy who helped me told me it wouldnt lol!)

 

[Mys]

I am also having the same issue and am so frustrated that I want to cancel my contract as this is the main internet connection i have. am also finding that the 10Gb +10Gb special is no longer enough for me anyways

any idea on what this (8ta cancellation) will cost me? i took it out after the CPA came into effect

 

[pippa28]

No i dont, but it shouldnt be a lot if u didnt take a modem. . . I would hope.

 

[Telkom]

Hi all!

Please use the sticky provided for these disconnection queries.

Regards,
Social Media Team