8ta LTE Not conneting to ABSA Internet banking

[titusx11]

Good day all,

Sine day one of installing the Huawei LTE B593 router/modem, we are unable to connect to ib.absa.o.za. All other websites connect just fine, even going to www.absa.o.za it loads quickly and correctly. As soon as we link on login, a new page loads and after a minute it says page cannot be found. Anyone else having the same issues.

I first contacted Telkom and after being forwarded to 7 departments I was told that ofcourse it is not their fault but ABSA's. I then contacted ABSA and was told that their website is compatible with 8ta. (Whatever that may mean)

Please assist!

 

[Franna]

Are you using IE10. I have seen plenty problems with ABSA and IE10. Best is to switch "compatability mode" on for ABSA.

 

[titusx11]

Thank you for the reply, but the same happens on all browsers.

 

[Mr K]

Did you try any other secure site(HTTPS)?

Thank you for the reply, but the same happens on all browsers.

 

[titusx11]

Yes, we work on multiple https sites. All other banking websites work fine and can log in.

 

[Telkom]

Good day all,

Sine day one of installing the Huawei LTE B593 router/modem, we are unable to connect to ib.absa.o.za. All other websites connect just fine, even going to www.absa.o.za it loads quickly and correctly. As soon as we link on login, a new page loads and after a minute it says page cannot be found. Anyone else having the same issues.

I first contacted Telkom and after being forwarded to 7 departments I was told that ofcourse it is not their fault but ABSA's. I then contacted ABSA and was told that their website is compatible with 8ta. (Whatever that may mean)

Please assist!

Hi Titus

We've just sent you a PM. Please send us the necessary info so that our Network Team can assist.

Regards
Telkom Mobile

 

[titusx11]

Thank you, done!

 

[RichardG]

@titusx11, clear your cache, restart your internet session and if problem persist then it is likely to be routing problem on either side.

 

[titusx11]

Thank you, done! But unfortunately it didn't do the trick.

traceroute to 196.202.9.74 (196.202.9.74), 30 hops max, 38 byte packets
1 * * *
2 172.17.1.13 (172.17.1.13) 49.811 ms 30.095 ms 154.967 ms
3 * * *
4 192.168.102.2 (192.168.102.2) 199.471 ms 96.387 ms 95.340 ms
5 172.17.1.21 (172.17.1.21) 191.971 ms 95.595 ms 95.450 ms
6 41.150.190.2 (41.150.190.2) 191.305 ms 96.857 ms 96.542 ms
7 196.25.220.69 (196.25.220.69) 190.697 ms 95.881 ms 97.082 ms
8 196.43.9.58 (196.43.9.58) 286.418 ms 263.694 ms 289.469 ms
9 149.6.98.73 (149.6.98.73) 320.651 ms 274.482 ms 286.356 ms
10 154.54.36.165 (154.54.36.165) 294.193 ms 279.452 ms 289.042 ms
11 130.117.15.22 (130.117.15.22) 294.719 ms 277.335 ms 300.248 ms
12 141.136.109.38 (141.136.109.38) 392.450 ms 141.136.109.42 (141.136.109.42) 384.670 ms 141.136.109.34 (141.136.109.34) 381.931 ms
13 77.67.95.118 (77.67.95.118) 384.392 ms 325.664 ms 409.413 ms
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *

 

[Azimuth]

I've just tested this for you myself since I also use the B593 CPE on the Telkom Mobile LTE service. Seems to be working fine (note I cannot proceed beyond the username/password credential screen since I don't bank with ABSA).

 

[Hummercellc]

I can not access ABSA Internet Banking on 8ta 3G....
You are not alone.

 

[Azimuth]

freetrace to ib.absa.co.za, 64 hops max, 52 byte packets

 hop(1) 92 bytes  192.168.1.1
 hop(2) ********************  Request timeout
 hop(3) 36 bytes  172.17.16.5
 hop(4) 36 bytes  192.168.102.2
 hop(5) 36 bytes  172.17.16.17
 hop(6) 36 bytes  8ta-150-178-01.telkomadsl.co.za (41.150.178.1)
 hop(7) 36 bytes  rrba-ip-hsll-1-wan.telkom-ipnet.co.za (196.25.252.113)
 hop(8) 36 bytes  tbnb-ip-esr-4-gig-6-0-0.telkom-ipnet.co.za (196.43.26.82)
 hop(9) 36 bytes  196.25.252.118
 hop(10) 36 bytes  196.25.163.226
 hop(11) ********************  Request timeout
 hop(12) ********************  Request timeout
 hop(13) ********************  Request timeout
 hop(14) ********************  Request timeout
 hop(15) ********************  Request timeout
 hop(16) ********************  Request timeout
 hop(17) ********************  Request timeout
 hop(18) ********************  Request timeout
 hop(19) ********************  Request timeout
 hop(20) ********************  Request timeout
 hop(21) ********************  Request timeout
 hop(22) ********************  Request timeout
 hop(23) ********************  Request timeout
 hop(24) ********************  Request timeout
 hop(25) ********************  Request timeout
 hop(26) ********************  Request timeout
 hop(27) ********************  Request timeout
 hop(28) ********************  Request timeout
 hop(29) ********************  Request timeout
 hop(30) ********************  Request timeout

 

[titusx11]

Than you WirelessWarrior,

Hopefully Telkom Mobile will have a look at this and fix it!

 

[altr]

As of now neither FNB nor Std bank apps on Iphone work on Telkom LTE is it a security issue? Look at: http://www.itweb.co.za/index.php?option=com_content&view=article&id=68397

 

[Azimuth]

The FNB app works just fine for me. I think. Best I check and confirm.

Edit: I read that article. Not sure what it has to do with banking apps. Regardless, the author is very knowledge on technical theory but to me, the article is largely that. Theory. Let's see if the mobile operators reply.

Edit - 7:56pm. FNB app works 100% as always.

 

[Stoof]

Telkom Mobile - Absa Internet Banking

I have a client that just installed an Telkom Mobile LTE internet service. They have been victims of cable theft countless times and this was one of the last option. I was very surprised at the unbelievable bandwidth speed we got on the connection and my client was really happy, that was until they tried to login to their bank. One can connect to every single bank in South Africa except ABSA. The page just times out. One can browse to absa.co.za but as soon as you try and log in it just times out. I disabled the firewall and whitelisted the URL's but no luck. It is definitely not an https problem as all the other banking sites work. When I run a traceroute on the address ib.absa.co.za it fails at the second step just after it connects to the router. When we connect a Vodacom 3G dongle to the same PC it works fine so that eliminates any browser issues. I also tried changing the DNS servers on the local machine as everything points to a DNS resolving problem but that didn't resolve anything.

There was another thread a while back "8ta LTE Not conneting to ABSA Internet banking" but there seems to be no resolution to this on that post.

Your urgent attention would be appreciated as my client is an accountant and do transfers all day.

Kind Regards
Christo Jansen

 

[Spinx_za]

Good evening all.

Did anyone manage to solve the issue with connecting to Absa internet banking with Huawei router & 8.ta ?

I have exactly the same issue and would like to solve this. My wife is using Standard bank, and we can access their internet banking just fine.

Any assistance would be highly appreciated.

 

[RichardG]

Evening Spinx_za have tested the site,everything is operational on my side.

 

[Spinx_za]

Hi RichardG

Thanks for the quick reply. Everything else, and all other https sites works just fine. Its just absa internet banking giving me a hard time since I start using the B683 Huawei 3G router. I can however access absa.co.za ??

Tracert to absa.co.za :

Tracing route to absa.co.za [196.36.75.6]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 2 ms 1 ms 2 ms 192.168.1.2
3 * * * Request timed out.
4 52 ms 49 ms 48 ms 172.17.1.13
5 105 ms 89 ms 108 ms 192.168.102.2
6 74 ms 88 ms 49 ms 172.17.1.21
7 119 ms 58 ms 49 ms 41.150.190.1
8 59 ms 98 ms 48 ms 196.25.181.169
9 91 ms 87 ms 49 ms 196.43.11.134
10 119 ms 59 ms 48 ms 196.43.25.138
11 104 ms 88 ms 49 ms 196.25.127.182
12 128 ms 89 ms 48 ms 168.209.1.174
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 ^C

But tracert to ib.absa.co.za :

Tracing route to ib.absa.co.za [169.202.9.74]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 2 ms 1 ms 1 ms 192.168.1.2
3 192.168.1.2 reports: Destination host unreachable.

Trace complete.

Any ideas ?
Cheers

 

[MOONIM]

Same issue here. Seems to be ONLY on LTE network. I referred the issue to Telkom Mobile technical department. No response yet. Anyone figured this out?