8ta service = a joke. Be warned

Just phoned the call center again and was told my case is closed because I did not answer my phone when they tried to phone yesterday, funny thing is I have no unanswered calls for yesterday. She had to re-open my case. God only know how long it's gonna take now.
 
Hi there

Please provide us with your reference number so we can escalate this for you?

Regards,
Social Media Team

riGerMorTis said:
Just phoned the call center again and was told my case is closed because I did not answer my phone when they tried to phone yesterday, funny thing is I have no unanswered calls for yesterday. She had to re-open my case. God only know how long it's gonna take now.
Click to expand...
 
Yes, absolutely useless. We have poor 8ta data at our shop in Plumstead, so they sent a tech (after 10 weeks nagging). He had a laptop with a flat battery, so I lent him mine. After 20 mins buggering about, he states that the signal is weak. I know that ffs. I show him the aerial and ask where to point it. Up there he points, towards the sky. So we threw him out the shop

I took the SIM back to 8ta in Canal Walk and cut it into pieces in front of the lady. She said you cannot cancel, you have a contract. I explained about contracts being a two-way affair and that if they did not fulfill their part of the contract, it was null and void. She replied that I have to pay whether or not get I service, that is how it works, but I said since the SIM is in 4 pieces it won't work.

I stopped the debit order at the bank. Since then (November 2011) I have heard nothing. I have a complaint ready to go to the CPA should 8ta get their lawyers involved
 
8ta said:
Hi there

Please provide us with your reference number so we can escalate this for you?

Regards,
Social Media Team
Click to expand...

That is what I heard too. We will escalate it. It must be so high now its nearly in heaven! After 18 weeks waiting, don't you think I have had enough of 8ta?
 
Still waiting. I phone the call centre weekly and the standard response is that they are busy with my case or that they phoned, but I did not answer, which is crap I make a point of answering my calls and if I did miss a call why was no voice mail left? I checked the dates they claimed to have phoned me on my phone call history and nothing, nada, not one missed call.

I think this case of mine has been escalated a bit too high, maybe I must wait till it comes back down again.
 
I see there is a new trend now, since last Sunday I loose connection every couple seconds and it is now virtually impossible to use. Nice!
 
1878947110.png
 
8ta's cell phone service is no better - i.m.o. 8ta is useless.

They continually threaten to disconnect my phone (even though it is paid). They did disconnect it in February (debit order payments went through the bank - and was 100% up to date). It took almost 2 weeks to get my phone reconnected, but they billed me for the full month.

I have spent in excess of 12 hours on the phone and have sent ± 40 emails and am still waiting for some response.

The CPA are no better; sent them an email with all correspondence attached. After waiting a week for a reply, I phoned their "help-line". The woman that answered the phone told me they do not deal with billing enquires. I explained that my problem was the lack of feedback and related to 8ta' service and not billing. After 5 minutes of trying to get through to her I realised I was fighting a loosing battle and gave up. Two weeks later I received and e-mail from CPA requesting that I confirm that I live in the WC. This was two months ago - have heard nothing since.
 
NEVER EVER, EVER trust or have anything to do with Telkom - networks overloaded... LOL They just love cutting your downloads off, its been the way they do business for a long time, then they wonder... were has everyone gone - Get a download manager for what you can and then when whatever deal you have with them is up move away, and be sure to tell everyone you know what happened so they do not make the same mistake - reminds me of the time years ago when someone said, hey you should look in the phone book and phone the Telkom customer care line (one of their techs had jumped over the wall and was stealing avos, which resulted in the song over the wall we go) - anyway a look in the phone book did not reveal a number for the Telkom Care line, and my way of thinking was perhaps (just perhaps...lol) they do not care

Leave Telkom alone, they are like the Scorpion and the toad
 
Last edited:
8ta is useless, I got a message from the social team 2 weeks ago saying that the technical team will personally be overseeing my issue, and guess what nothing has been done.

Not sending another email, or pm, or forum post, because each one is just being forwarded to the next person, and absolutely nothing is being done. Seriously regret getting 8ta.

 
My son is studying at Tuks and staying in Hatfield close to the LC de Villiers stadium. I got him a 8ta sim and he has been using it for about 2 months now and he is complaining all the time about the signal. Apparently he only gets Edge most of the time and it is very seldom that he gets 3g. When we activated the sim for the 8ta promo we were advised that there is a very good 3g signal.

It seems that customers are always told that the signal is good and then it is actually useless. I tested my Vodacom and Mtn sim cards there and it is way better than the 8ta one.
 
Not sending another email, or pm, or forum post, because each one is just being forwarded to the next person, and absolutely nothing is being done. Seriously regret getting 8ta.
Click to expand...
When you send Email with "MyBroadband user sTrideR|JP" in the subject line (as requested by 8ta), it will be forwarded directly to MyBB 8ta team.
 
Apparently he only gets Edge most of the time and it is very seldom that he gets 3g. When we activated the sim for the 8ta promo we were advised that there is a very good 3g signal.
Click to expand...
Not neccessary signal is poor. If you force 3G only on the modem and modem disconnects, then it could be. Usually it stays connected and works faster.
 
Now we know you wrote rubbish, as your Emails are getting through....
 
mellowred said:
8ta's cell phone service is no better - i.m.o. 8ta is useless.

They continually threaten to disconnect my phone (even though it is paid). They did disconnect it in February (debit order payments went through the bank - and was 100% up to date). It took almost 2 weeks to get my phone reconnected, but they billed me for the full month.

I have spent in excess of 12 hours on the phone and have sent ± 40 emails and am still waiting for some response.

The CPA are no better; sent them an email with all correspondence attached. After waiting a week for a reply, I phoned their "help-line". The woman that answered the phone told me they do not deal with billing enquires. I explained that my problem was the lack of feedback and related to 8ta' service and not billing. After 5 minutes of trying to get through to her I realised I was fighting a loosing battle and gave up. Two weeks later I received and e-mail from CPA requesting that I confirm that I live in the WC. This was two months ago - have heard nothing since.
Click to expand...

Hi mellowred!

Would it be possible for you to PM or email along with this post and your 8ta, contact and ID numbers so we can follow this up for you? Also can you provide the number you called the call centre from so we can trace the call and take corrective action?

Regards,
Social Media Team
 
DragonLogos said:
NEVER EVER, EVER trust or have anything to do with Telkom - networks overloaded... LOL They just love cutting your downloads off, its been the way they do business for a long time, then they wonder... were has everyone gone - Get a download manager for what you can and then when whatever deal you have with them is up move away, and be sure to tell everyone you know what happened so they do not make the same mistake - reminds me of the time years ago when someone said, hey you should look in the phone book and phone the Telkom customer care line (one of their techs had jumped over the wall and was stealing avos, which resulted in the song over the wall we go) - anyway a look in the phone book did not reveal a number for the Telkom Care line, and my way of thinking was perhaps (just perhaps...lol) they do not care

leave Telkom alone, they are like the Scorpion and the toad
Click to expand...

Hi DragonLogos

Is there any way we can try to asssit? Please let us know. Telkom's customer care number is 10210.

Regards,
Social Media Team
 
It really seems to depend on where you go I suppose - and also where you are based. I do not know how it works all the time, but Cresta, where I went, seems pretty efficient.

How does Ping work exactly? Our Vodacom, which is like 500m away from us, gives pings of 120ms average, while 8ta, which tower apparently is 3-4km away, gives a 90ms ping, on average, and a stronger signal than Vodacom.

How can 8ta be so much more efficient? I always thought Vodacom's quality of service would never be close to as useless as anything associated with Telkom. Was I wrong to assume this?

Anyway, impressed (SO FAR, touch wood) with 8ta.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X