i did send a pm to respective people - hopefully they cover it as there hasn’t been much coverage around this. Let’s see
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Question of the Day: Have you ever ordered a product online and received a fake knock-off?
Absurd cPanel license price increase
- Thread starter Murmaider
- Start date
Am I correct in saying that we need to give Hetzner kudos for deciding to built something in house vs using Cpanel?
(konsoleH and Hetzner is kak, but I assume they are unaffected by this controversial move from Cpanel.)
(konsoleH and Hetzner is kak, but I assume they are unaffected by this controversial move from Cpanel.)
RedViking
Nord of the South
That depends. How good is their security............
Hetzner’s service is good, their CP is fugly. But yeah they are not affected by this.
Here is some interesting info regarding the new BS pricing model from cPanel:
"WHMCS Automates Billing for New Licensing Model. If you are an existing WHMCS customer, we will only make the new cPanel & WHM hosting pricing model effective once the new WHMCS functionality is available to support the new pricing model. You will continue to be charged at the current pricing rate until 30 days after the release of this new functionality."
We asked WHMCS when this new functionality will be available to plan migrations to a new panel accordingly, below is their response:
Thank you for contacting WHMCS with your inquiry.
Our intention is always to provide the kind of billing and automation options required to make business operations easier for our users, and we know that cPanel is used extensively.
For those selling cPanel licenses alongside VPS and Dedicated products, we will be launching a cPanel License Automation module that will be able to automate the process of selling and billing for cPanel licenses.
This will be based around the concept of "configurable options" being used to offer cPanel licenses, as opposed to licenses being offered via product addons, with the ability to automate the process of reconciling the license tier each month and adjusting the billing price for end users accordingly. Development work is under-way and we expect to have a preview available no later than August 1st.
If you are a cPanel partner and would like more information about this, would you please let me know? Or you may speak with your cPanel account manager."
By the looks of it they also changed the minimum cPanel accounts requirement for partners from 775 to 4000 to qualify for the $0.10c rate per additional cPanel account after you hit the 100 cap implemented on the $45 p/m dedicated server license. ( I could be wrong?)
Yesterday it stated 775 cPanel accounts or more now it states 4000 -> https://cpanel.net/pricing/
"The prerequisite for becoming a Partner NOC. An ongoing monthly commitment of USD 500.00 (USD 200.00 in Developing Countries**)". <--- EAD cPanel
Updated pricing - https://blog.cpanel.com/update-to-account-based-pricing/
"WHMCS Automates Billing for New Licensing Model. If you are an existing WHMCS customer, we will only make the new cPanel & WHM hosting pricing model effective once the new WHMCS functionality is available to support the new pricing model. You will continue to be charged at the current pricing rate until 30 days after the release of this new functionality."
We asked WHMCS when this new functionality will be available to plan migrations to a new panel accordingly, below is their response:
Thank you for contacting WHMCS with your inquiry.
Our intention is always to provide the kind of billing and automation options required to make business operations easier for our users, and we know that cPanel is used extensively.
For those selling cPanel licenses alongside VPS and Dedicated products, we will be launching a cPanel License Automation module that will be able to automate the process of selling and billing for cPanel licenses.
This will be based around the concept of "configurable options" being used to offer cPanel licenses, as opposed to licenses being offered via product addons, with the ability to automate the process of reconciling the license tier each month and adjusting the billing price for end users accordingly. Development work is under-way and we expect to have a preview available no later than August 1st.
If you are a cPanel partner and would like more information about this, would you please let me know? Or you may speak with your cPanel account manager."
By the looks of it they also changed the minimum cPanel accounts requirement for partners from 775 to 4000 to qualify for the $0.10c rate per additional cPanel account after you hit the 100 cap implemented on the $45 p/m dedicated server license. ( I could be wrong?)
Yesterday it stated 775 cPanel accounts or more now it states 4000 -> https://cpanel.net/pricing/
"The prerequisite for becoming a Partner NOC. An ongoing monthly commitment of USD 500.00 (USD 200.00 in Developing Countries**)". <--- EAD cPanel
Updated pricing - https://blog.cpanel.com/update-to-account-based-pricing/
Last edited:
Still no article about this despite sending all the details through and links to international forums where alot was discussed...
1st September is going to a game breaker for many cpanel reseller providers.
RedViking
Nord of the South
I think they probably waiting for an article to copy and paste.
InvisibleJim
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It may prove to be a short sighted and arrogant move in the longer run. They must have many loyal customers who are now looking for an alternative who would otherwise been happy to remain with their product indefinitely.
Although open source alternatives may not quite pass muster at this time, they have given hosting providers worldwide a strong incentive to support development of open competing products.
This. If there wasn't a good alternative before there will be one now so it's going to cost them more but monopolies are never able to think long term gain.
fixed
Murmaider
Expert Member
I don't know hey, cPanel is/was obviously having support issues with providers that overload or max out their servers with 2000+ cPanel accounts. cPanel probably found that these "problem" customers were taking up so much support time that they were probably losing money on them anyway.
If all these problem customers now leave cPanel, cPanel will still be making more money than they are now and have less load on their support they will probably be able to give better support. This is evident in that fully certified partners get an extra small discount on the fees, simply because cPanel knows they will get less support from them.
The real question is, if all these problem customers who max out their servers move to DirectAdmin, are they going to bog down DA's support to a point where it's considered terrible? In this case, how long will it be before DirectAdmin realizes that these guys are actually costing them money each month in support time taken.
Theres an easy solution to the overhead of support resources, and that is to limit the number of support tickets that can be created per license with active maintenance and support.
Charge for support where the client exceeds that limit.
The above approach is a much more sustainable model and and benefits all.
If your logic is correct, then cPanel is penalizing us for creating 4 support requests in 2 years
Murmaider
Expert Member
I agree, however I think they looked at the management of something like this at their scale, For example, if a partner has 10 licenses, are they only allocated X tickets per server per year, or would they be grouped together (10 licenses x X tickets = total per year).
If they went with the 2nd option, then they would have people who aren't partners and buy the individual licenses from guys like buycpanel. If they have 10 licenses, cPanel wouldn't be able to group those licenses together as they have no information of the individual who bought them.
Then there is the issue of people who log legitimate support tickets for actual bugs in their software, these would have to somehow be excluded from your yearly allocated support tickets. Other legitimate issues where their software is clearly at fault, these should also not be included in the allocated support tickets (can't honestly limit customers telling cPanel about legitimate bugs or problems in the cPanel software).
They probably look at this and said stuff that, just increase the price, get rid of the problem customers and palm them off onto other "competitors" so they can become their problem.
Not saying what they did was right or the best approach, but I can see their logic behind it.
Agree 100% - the only part you left out is the looting of the bank 
The view from cPanel's new offices - occupation date, 1 Sept
The view from cPanel's new offices - occupation date, 1 Sept
New pricing for domains reseller hosting is still good.
It is still alot cheaper then me getting a dedicated server with a cpanel license.
@Murmaider to my understanding we can upgrade cpanel accounts in 25 account increments at R60? on any package correct?
Thanks for keeping pricing affordable guys.
It is still alot cheaper then me getting a dedicated server with a cpanel license.
@Murmaider to my understanding we can upgrade cpanel accounts in 25 account increments at R60? on any package correct?
Thanks for keeping pricing affordable guys.
Murmaider
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Good Day
On the 27th June 2019, cPanel announced their new license pricing model which has rocked the entire website hosting industry worldwide. Unfortunately, cPanel is the most popular website hosting control panel and the one that Domains.co.za and almost all hosting companies in South Africa uses.
Previously, a hosting provider like ourselves could buy a cPanel License per Server, which allowed for unlimited cPanel Accounts on a server.
The new cPanel Licensing pricing model has been completely changed from per Server to a per Account basis. This has caused our cPanel Licensing to be dramatically increased by a 350%
Further information regarding the cPanel price increase announcement can be found here:
https://cpanel.net/wp-content/themes/cPbase/assets/downloads/cP_Store_Licensing_Guide.pdf
Additional to the current massive cPanel price increase, we have (over the past 2 months) also received a price increase from both our Data Centre provider, and Eskom power.
Domains.co.za has tried to carry the costs over the past two months as much as possible, however, we have no choice but to increase our pricing. The majority of our products are directly related to cPanel, Data Center and power (Eskom) consuming solutions.
NOTE: Our domain pricing remains mostly unchanged
The pricing adjustment will affect ALL our packages including any past promotions, or specials that Domains.co.za may have run and a few of the older promotional services may be depreciated going forward.
For more detailed information regarding each individual product’s price increase, please refer to your relevant product’s pricing on our website: www.domains.co.za.
When will this increase take effect?
The price increase for the affected current services will become effective in our scheduled billing run on the 22nd August 2019.
However, any new services that are purchased, or existing customer product’s upgrades will reflect the new pricing with immediate effect.
Webhosting Resellers and Cloud / VPS customers using cPanel
To all Domains.co.za Webhosting Resellers, Cloud & VPS customers, unfortunately the new cPanel pricing will have a far greater impact on yourselves, as the pricing for unlimited cPanel accounts is gone and new account limits on the licenses need to be imposed. The hosting industry has a whole has never based their business model on a limitation of cPanel accounts or a constantly escalating cost the more customers you bring onto cPanel. This change will affect the way in which you cost and price your solutions to your customers, as well as change the way you do business from hereon.
For the Cloud / VPS customers who are using cPanel, there will be cPanel licenses for 5 (R230), 30 (R320) and 50 (R460) cPanel accounts. For the larger providers there will be a base license cost of R590 for 100 cPanel accounts and a cost of R100 for each additional 50 cPanel accounts thereafter.
The Domains.co.za Sales Team will be in contact with all our Resellers and Cloud / VPS customers who are using cPanel licensing, on an individual basis and they will discuss your pricing. Alternatively, for Web Hosting Resellers, please refer to the revised Reseller Hosting Packages’ pricing on our website: https://www.domains.co.za/reseller-web-hosting
We are aware that the above is by no means “good news”, however we can assure you that we have done everything possible to minimize the impact on our clients. Rest assured that it in no way impacts on our quality products or reflects on our service to you, our customer.
Our ongoing commitment to providing you with the highest level of customer service, market-leading, value-for-money products and services at the best price possible, shall always be our highest priority.
If you have any questions regarding the above, please do not hesitate to contact your account manager and discuss it with them.
Thank you for your understanding and your valued support.
Best Regards,
Wayne Diamond and The Domains.co.za Team
On the 27th June 2019, cPanel announced their new license pricing model which has rocked the entire website hosting industry worldwide. Unfortunately, cPanel is the most popular website hosting control panel and the one that Domains.co.za and almost all hosting companies in South Africa uses.
Previously, a hosting provider like ourselves could buy a cPanel License per Server, which allowed for unlimited cPanel Accounts on a server.
The new cPanel Licensing pricing model has been completely changed from per Server to a per Account basis. This has caused our cPanel Licensing to be dramatically increased by a 350%
Further information regarding the cPanel price increase announcement can be found here:
https://cpanel.net/wp-content/themes/cPbase/assets/downloads/cP_Store_Licensing_Guide.pdf
Additional to the current massive cPanel price increase, we have (over the past 2 months) also received a price increase from both our Data Centre provider, and Eskom power.
Domains.co.za has tried to carry the costs over the past two months as much as possible, however, we have no choice but to increase our pricing. The majority of our products are directly related to cPanel, Data Center and power (Eskom) consuming solutions.
NOTE: Our domain pricing remains mostly unchanged
The pricing adjustment will affect ALL our packages including any past promotions, or specials that Domains.co.za may have run and a few of the older promotional services may be depreciated going forward.
For more detailed information regarding each individual product’s price increase, please refer to your relevant product’s pricing on our website: www.domains.co.za.
When will this increase take effect?
The price increase for the affected current services will become effective in our scheduled billing run on the 22nd August 2019.
However, any new services that are purchased, or existing customer product’s upgrades will reflect the new pricing with immediate effect.
Webhosting Resellers and Cloud / VPS customers using cPanel
To all Domains.co.za Webhosting Resellers, Cloud & VPS customers, unfortunately the new cPanel pricing will have a far greater impact on yourselves, as the pricing for unlimited cPanel accounts is gone and new account limits on the licenses need to be imposed. The hosting industry has a whole has never based their business model on a limitation of cPanel accounts or a constantly escalating cost the more customers you bring onto cPanel. This change will affect the way in which you cost and price your solutions to your customers, as well as change the way you do business from hereon.
For the Cloud / VPS customers who are using cPanel, there will be cPanel licenses for 5 (R230), 30 (R320) and 50 (R460) cPanel accounts. For the larger providers there will be a base license cost of R590 for 100 cPanel accounts and a cost of R100 for each additional 50 cPanel accounts thereafter.
The Domains.co.za Sales Team will be in contact with all our Resellers and Cloud / VPS customers who are using cPanel licensing, on an individual basis and they will discuss your pricing. Alternatively, for Web Hosting Resellers, please refer to the revised Reseller Hosting Packages’ pricing on our website: https://www.domains.co.za/reseller-web-hosting
We are aware that the above is by no means “good news”, however we can assure you that we have done everything possible to minimize the impact on our clients. Rest assured that it in no way impacts on our quality products or reflects on our service to you, our customer.
Our ongoing commitment to providing you with the highest level of customer service, market-leading, value-for-money products and services at the best price possible, shall always be our highest priority.
If you have any questions regarding the above, please do not hesitate to contact your account manager and discuss it with them.
Thank you for your understanding and your valued support.
Best Regards,
Wayne Diamond and The Domains.co.za Team
Depressing times