ADSL ISP complaints and compliments

[rpm]

ADSL ISP complaints and compliments: The best and worst

HelloPeter’s compliments and complaints give a rough indication of the service levels of ISPs

 

[inferno]

How did mybb distinguish between Telkom SA and Telkom Internet on Hellopeter? I havnt yet been able to figure it out :/

 

[TheHxckid]

You have a typo ---> "comliments ratio"

 

[who.is.michael]

algorithm is flawed... (% of complaints / escalation increase - not taken into consideration)

 

[Biscuit1018]

algorithm is flawed... (% of complaints / escalation increase - not taken into consideration)

They did say rough indication. Whilst I agree that escalations tell you things you could not calculate that from hellopeter.

 

[Biscuit1018]

I have used WA, Afrihost, MWeb and Telkom Internet and I still use Mweb and WA (I need WA so I have backup when MWeb latency or speed gets flaky).

When it comes to customer service (we are ignoring the commercial deal (capped/uncapped price etc. here) I agree with the relative order.
In my experience - WA customer service when it comes to suport, activation and billing issues is the best followed by Afrihost a fair way back followed by MWeb again quite a way back and the Telkom Internet a hell of a long way back.

 

[biometrics]

The ratio is misleading, the total should be worked into the formula. Eg Axxess is hardly ever mentioned indicating happy customers to me but the ratio indicates otherwise.

 

[kissingmybbgoodbye]

Whats this thing about using hellopeter now as a source. I hate hellopeter

 

[zerofocus]

Why is Openweb not on the list?

 

[roberth]

I'd love to see how many of the complaints are resolved. That to me is at least as important as the compliment:complaint ratio. If an ISP cant be bothered to sort me out when I have issues then i don't want to be with them.
OpenWeb have been awesome when it come to sorting out even small issues.

 

[bridgetroll]

Some of those ISP's (cough afrifail cough) pay staff to place compliments on hello peter.

 

[HapticSimian]

Some of those ISP's (cough afrifail cough) pay staff to place compliments on hello peter.

[citation needed]

 

[ThinkCentre]

I think this calculation is not right! They should rather have complaints per user base!

 

[F1ve_Claw]

I'm on a random ISP. PLuGG (IS) has always been good to me, all complaints and queries are dealt with on the day they are logged, and if not strait away.

 

[Dnigma]

Some of those ISP's (cough afrifail cough) pay staff to place compliments on hello peter.

You should get the cough seen to, otherwise it might result in lying-gitis as some of the symptoms are already apparent.

 

[Professor Farnsworth]

Anyone surprised to see Telkom at the bottom?

 

[F1ve_Claw]

Anyone surprised to see Telkom at the bottom?

I'm surprised Telkom got any compliments at all

 

[iBite]

Wow, really? Examples? That's quite a bold statement without proof!

 

[deweyzeph]

This compliments vs complaints table is completely meaningless. Consumers hardly ever give compliments to a company when things are going well, but very readily complain when things go wrong. So the compliments vs complaints ratio is completely devoid of any meaning.

 

[Kurike]

This compliments vs complaints table is completely meaningless. Consumers hardly ever give compliments to a company when things are going well, but very readily complain when things go wrong. So the compliments vs complaints ratio is completely devoid of any meaning.

i agree, like the old saying "no-one remembers when i'm right, but no-one forgets when i'm wrong"