ADSL issues

[gjm]

I struggle with frequent disconnections on my wifi router where I have to reboot the router to restore the connection. I have tried 2 other routers and I get the same problem. Does it have something to do with the line and is it something that Telkom should be able to fix?

4Mbps ADSL Line

My Downloading Status:
- Download Speed: 4096 kbps
- Noise Level: 30 dB
- Signal To Noise: 12 dB

Uploading Status:
- Upload Speed: 512 kbps
- Noise Level: 48.5 dB
- Signal To Noise: 8 dB

 

[Icemanbrfc]

state your isp as well please

 

[gjm]

state your isp as well please

Adsl line through Axxess and my ISP is FNB Connect since I get uncapped data for free.

 

[Icemanbrfc]

Adsl line through Axxess and my ISP is FNB Connect since I get uncapped data for free.

If Axxess is managing your line, then you will have to contact them and ask them investigate what the issue is. They will then have to get Telkom out to resolve.

Does these disconnects happen all the time, or certain time of the day? Can you maybe get a test account from Afrihost, Crystal Web and maybe even Axxess and then see what happens?

 

[gjm]

If Axxess is managing your line, then you will have to contact them and ask them investigate what the issue is. They will then have to get Telkom out to resolve.

Does these disconnects happen all the time, or certain time of the day? Can you maybe get a test account from Afrihost, Crystal Web and maybe even Axxess and then see what happens?

The disconnects happen at random. Sometimes a few times a day and sometimes no disconnects for a few days.
Thanks, I will look into the test accounts option.

 

[Icemanbrfc]

Very difficult to say if you using the FNB account. Rather try Axxess test or Afrihost or Crystal as i said. Its all free 1GB test accounts. If your line is managed by Axxess, then maybe try their test account 1st. If it works for you, then stick with them

 

[gjm]

Thanks Icemanbrfc!

 

[Icemanbrfc]

Thanks Icemanbrfc!

Good luck man. If it still gives you issues after you give the test a try, then contact Axxess to have a look at your line.

 

[I O U]

I struggle with frequent disconnections

Could be something as simple as Telkom busy with upgrading your exchange / moving you across to a DSLAM etc.

Have seen comments on the forum to that effect in the past - disconnects stopped after things were finalised / stabilised. Question Axxess on that possibility, as well, or for them to find out for you.