ADSL problems caused by new system: ISPs

[TheRift]

When I logged a fault They called me and asked what the peproblem was. I told them not to dispatch a technician brbecause it was not a line fault but just a profile setting. The lady accepted this and said she will escalate it. Next day I get a call from a guy in CPT asking me what is wrong with my line. I told him the same story and he said ok he will change it back. It was like 5min later and my line was syncing ar 10Mbps again no technician came out.

Sounds like the same thing that I did. Technician called. Problem explain. Line gets reset and then nothing better.
I'll try again and see if I get someone who can resolve it.