ADSL problems caused by new system: ISPs

MickeyD said:
I mentioned it in a thread where folks were wanting to force the attenuation on their routers in order to up their speeds. This was before the implementation and I remarked that while what they wanted to do was possible, the new system would put an end to it. Was ignored, of course.... :p
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Was torn between getting a Zyxel router and the Billion B-8800NXL router, with the latter modem providing that feature. I guess buying the Zyxel was not a bad investment after all...
 
MickeyD said:
I mentioned it in a thread
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:erm:

As to the OP:

TelkomZA replied again and apparently it is now all up to my ISP to sort this out, my constitutions are unfavorable :erm::erm::erm::erm::erm:
 
I’ve had a few DNS server not responding errors. Is it related to the new software?
 
Pushing the envelope ✉ ...

Floppy disks. They worked just fine at 360k. Then they made those same floppy disks 1.2Mb. The first batch of 1.2Mb floppy disks were great: they worked well and stored more data. But the quality of manufacturing decreased with every new batch of disks. By the time you had to use 1.44Mb stiffies to copy data, the only way of reliably copying data was to make multiple copies.

I suspect there is some deficiency in the ADSL2+ specifications that is exacerbated by crummy manufacturing - cheap timing chips, poorly programmed DSPs, inadequate shielding, poorly regulated power supplies. On top of that, the real performance of transmission line responses changes with environmental conditions.

No amount of tweaking operational parameters can fix fundamental design flaws.
 
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Telkom are probably applying the drops "help" with exchange congestion. Surprise level?
 
This must be why I'm on 1.3mb line speed, instead of the usual 2mb I have always been on. Haven't experienced 1mb speeds in years. Port reset didn't help. I thought about moving my line to Afrihost or webafrica, but I guess now that won't make a difference.
 
Are Telkom going to have an automated accounting system that will know when your line speed has been cut down and charge you accordingly. I don't think so.

fcking thieves
 
ISP cash cow said:
Are Telkom going to have an automated accounting system that will know when your line speed has been cut down and charge you accordingly. I don't think so.

fcking thieves
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Seems only the sync drops. Not the profile. Best effort and all that...
 
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Even though my line stats are great, I have been told that I need to drop my line speed from 4 to 2mbps.

So much for progress.
 
GoB said:
Even though my line stats are great, I have been told that I need to drop my line speed from 4 to 2mbps.

So much for progress.
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You must be causing exchange congestion. Telkom/ZA is just applying their soft fixes for this by involuntarily dropping our syncs.
 
I was struck with this DSMS thing about a month ago. 10Mbit line which has had a never-ever-drop sync of 10210kbps @ 6.5dB SNR for the best part of 2 years now. Suddenly, it got weird, down to 7Mbit at 11dB and now has me at 6Mbit @ 16dB SNR. Just about every night sees me remote into the office to do work and it's now a laggy experience not being able to have my 10Mbit.

16dB SNR and 20dB attenuation leaves so much room to get back the good 10Mbit sync speed. This DSMS thing has to go. I don't care what sales pitch Telkom fell for when they went for this, but it is crap. The experience is completely opposite to what the thing was "designed" for.

What's more annoying is how many technicians don't even know it exists.

It should be left to the dsl modem and the dslam to battle out what would be the best sync speed, but here the dslam dsms crap is lowering the negotiation ceiling unfairly. If the modem and dslam negotiate a bad sync (or one tweaked out by a user messing with the modem) then so be it, let them live with it or call in for a sync speed drop, but imposing an unfair and uncommunicated limit is ridiculous.

Anyone think it is petition and formal complaint time? Probably won't amount to much, though.
 
TheRift said:
I was struck with this DSMS thing about a month ago. 10Mbit line which has had a never-ever-drop sync of 10210kbps @ 6.5dB SNR for the best part of 2 years now. Suddenly, it got weird, down to 7Mbit at 11dB and now has me at 6Mbit @ 16dB SNR. Just about every night sees me remote into the office to do work and it's now a laggy experience not being able to have my 10Mbit.

16dB SNR and 20dB attenuation leaves so much room to get back the good 10Mbit sync speed. This DSMS thing has to go. I don't care what sales pitch Telkom fell for when they went for this, but it is crap. The experience is completely opposite to what the thing was "designed" for.

What's more annoying is how many technicians don't even know it exists.

It should be left to the dsl modem and the dslam to battle out what would be the best sync speed, but here the dslam dsms crap is lowering the negotiation ceiling unfairly. If the modem and dslam negotiate a bad sync (or one tweaked out by a user messing with the modem) then so be it, let them live with it or call in for a sync speed drop, but imposing an unfair and uncommunicated limit is ridiculous.

Anyone think it is petition and formal complaint time? Probably won't amount to much, though.
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I had the same happen to me. You need to log a fault and when they call you they need to escalate it to technical side then when they call you they will be able to force it back to 10Mbps sync rate. I had to fight like a week and a half to get my line back from 7Mbps sync to 10Mbps sync.....

I agree this system is absolutely rubbish!!!!

It works in some cases but the fact that technicians or first line support can't bypass it is BS
 
aimbot said:
This must be why I'm on 1.3mb line speed, instead of the usual 2mb I have always been on. Haven't experienced 1mb speeds in years. Port reset didn't help. I thought about moving my line to Afrihost or webafrica, but I guess now that won't make a difference.
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My speed used to be around 1.89, then it fell to 1.79. Now I'm lucky to get 1.6.

Reason being there is no regulation to speak of. ISP's and Telkom do what they feel like.
 
cavedog said:
I had the same happen to me. You need to log a fault and when they call you they need to escalate it to technical side then when they call you they will be able to force it back to 10Mbps sync rate. I had to fight like a week and a half to get my line back from 7Mbps sync to 10Mbps sync.....

I agree this system is absolutely rubbish!!!!

It works in some cases but the fact that technicians or first line support can't bypass it is BS
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Ugh... I'm getting too old to fight Telkom. I'm already feeling tired just thinking of calling them.

My ISP logged a fault for me (yeah, you pay them and they don't bother fighting for you). When the technician called he saw a 10Mbit profile and a 6Mbit/7Mbit sync speed but could tell me nothing more. So clearly he did not know about this thing. How did you get it right speaking to the technician to force it back up to 7Mbit? Surely they must know how to undo the DSMS BS.

I need to ask that as it often winds up that nothing gets done and you get billed the callout fee. I just need ammo to use when I'm on the phone with them. Or is it really just a matter of escalating to the technical department and they know exactly what will need to be done?
 
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TheRift said:
Ugh... I'm getting too old to fight Telkom. I'm already feeling tired just thinking of calling them.

My ISP logged a fault for me (yeah, you pay them and they don't bother fighting for you). When the technician called he saw a 10Mbit profile and a 6Mbit/7Mbit sync speed but could tell me nothing more. So clearly he did not know about this thing. How did you get it right speaking to the technician to force it back up to 7Mbit? Surely they must know how to undo the DSMS BS.

I need to ask that as it often winds up that nothing gets done and you get billed the callout fee. I just need ammo to use when I'm on the phone with them. Or is it really just a matter of escalating to the technical department and they know exactly what will need to be done?
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When I logged a fault They called me and asked what the peproblem was. I told them not to dispatch a technician brbecause it was not a line fault but just a profile setting. The lady accepted this and said she will escalate it. Next day I get a call from a guy in CPT asking me what is wrong with my line. I told him the same story and he said ok he will change it back. It was like 5min later and my line was syncing ar 10Mbps again no technician came out.
 
TheRift said:
I was struck with this DSMS thing about a month ago. 10Mbit line which has had a never-ever-drop sync of 10210kbps @ 6.5dB SNR for the best part of 2 years now. Suddenly, it got weird, down to 7Mbit at 11dB and now has me at 6Mbit @ 16dB SNR. Just about every night sees me remote into the office to do work and it's now a laggy experience not being able to have my 10Mbit.

16dB SNR and 20dB attenuation leaves so much room to get back the good 10Mbit sync speed. This DSMS thing has to go. I don't care what sales pitch Telkom fell for when they went for this, but it is crap. The experience is completely opposite to what the thing was "designed" for.

What's more annoying is how many technicians don't even know it exists.

It should be left to the dsl modem and the dslam to battle out what would be the best sync speed, but here the dslam dsms crap is lowering the negotiation ceiling unfairly. If the modem and dslam negotiate a bad sync (or one tweaked out by a user messing with the modem) then so be it, let them live with it or call in for a sync speed drop, but imposing an unfair and uncommunicated limit is ridiculous.

Anyone think it is petition and formal complaint time? Probably won't amount to much, though.
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To whom, and do you think they will respond. Uh uh!
 
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