ADSL problems caused by new system: ISPs

I wonder if this has anything to do with me all of a sudden having to reset my router every 24-48 hours :confused:
 
Hmmmm going to have to investigate this at home..

Noticed everything was dog slow this morning,
 
Archer said:
I wonder if this has anything to do with me all of a sudden having to reset my router every 24-48 hours :confused:
Click to expand...

+1 on this.
Anyone have any pointers for those of us who don't have the knowledge how to start finding out if this is applicable on our lines?
I have also been resetting the router regularly from at least a month ago.
 
Have a thread in the ADSL section about my line starting on to randomly drop connection on Friday. Eventually blamed the modem, but now I wonder whether it is related to this issue.

My 10Mb line used to get 8.5Mb, but now it's around 7Mb. Will keep monitoring it, but this seems like money wasted buying a crappy system.
 
Thanks for the article. It makes sense now.
I also had a perfectly 10meg sync, suddenly about month ago started to sync at around 7 to 8 meg, changing all the time. Latency also increased alot. Tried several support tickets, and eventually reverted to Twitter. After a few days they said they changed my profile, and has been syncing on 10meg without issues again. Latency is also back to where it was.
 
Archer said:
I wonder if this has anything to do with me all of a sudden having to reset my router every 24-48 hours :confused:
Click to expand...

If possible, I highly recommend you trying to get hold of another router to test with. My Telkom PACE router was working brilliantly up until a couple of months back. Telkom technician came over and lent me his PACE router as well once he confirmed my house cabling was fine. The line stats kept acting up even with his router.

Finally got myself a ZyXEL VMG1312 router and my line stats have since shot up. The odd thing though is that even with my very good line stats, the line still randomly cuts off.

So in my case, I suspect a combination of router issues and this bleeming system. If this system has been turned off as per some rumors, then some Telkom cabling is acting up as I'm under a KM from the exchange.

In summary, try test different components of your setup. Don't just rely on Telkom cause the guys will be quick to close your ticket by assuming somehow the fault is on your side.
 
mozez said:
If possible, I highly recommend you trying to get hold of another router to test with. My Telkom PACE router was working brilliantly up until a couple of months back. Telkom technician came over and lent me his PACE router as well once he confirmed my house cabling was fine. The line stats kept acting up even with his router. .
Click to expand...

Let me elaborate:
I have a seperate modem and router. Modem stays sync'd (maybe it drops, but I cant exactly watch my modem for 48 hours straight :p). My Wifi stays up all the time too, I can see all network devices all the time. But no internet once every 24-48 hours. Haven't had the inclination to get hold of the ISP yet
 
PhreakBoy said:
Have a thread in the ADSL section about my line starting on to randomly drop connection on Friday. Eventually blamed the modem, but now I wonder whether it is related to this issue.

My 10Mb line used to get 8.5Mb, but now it's around 7Mb. Will keep monitoring it, but this seems like money wasted buying a crappy system.
Click to expand...

This is what irritates me. Why do we, as consumers, have to monitor that the ADSL/VDSL line is ABLE to sync at the max rate as agreed with Telkom upon installation? I know this is a best effort service but as soon as this system sets you to a lower sync, it would seem you're stuck on that indefinitely?

I want a best-effort service with the POSSIBILITY of reaching the max sync rate that my line can get to as agreed with Telkom. Not a figure unilaterally defined by some system of which I have no visibility on. This is really scandalous.
 
I have also had slow speeds and skype calls keep failing on my 10 meg line.

All this started about a week ago on my stable line.
 
Having read this thread I am wondering why my Telkom ADSL line was down earlier today.
I reported the fault to Telkom via SMS to their "Fault + mylandlinenumber + 30591" service, and a couple of hours later I was back online
 
Jeez reading through all these comments i must be luck to not have to touch my modem for weeks and everything runs like butter, maybe partly because i am running on 4Megs and this seems to be an issue with the faster lines
 
About 11 days ago my 10Mbps line has also become totally useless losing sync every couple of minutes. It used to be perfectly stable keeping sync for more than a week. Monument Park, Pretoria. Telkom has been busy installing fibre to the access poles in the area.
 
I have an "up to" 10mbps line that was synching stably at 8192mbps, even with with an SNR of around 6.5 dB. By applying the standards one can expect from Telkom, I was fairly happy. About a week ago the SNR started to drop at random times to around 2 or 3 and then suddenly it would jump to 6.0 and stay there. Seemingly unrelated to this phenomenon, but suspiciously starting at the same time as this bizarre SNR behaviour, came the irritation of staying synched, but with intermittent drops of the connection to the service provider and slow streaming. Router resets don't seem to help. Should I subject myself to the horror of 10210 and ask for a port recreate? Will that help or as some have found, make things worse? Where I live there is no prospect of fibre and no LTE. Sinks into deep depression......
 
I was one of the first to report this and troubleshoot it with Telkom. They have known about it for months.

That didn't stop them blaming my ISP, my modem and everything else under the sun. PLaying with fastpath still didn't stop the random disconnects and higher latency either.

Telkom must stop tinkering with things they don't have a full grasp of.
 
I'm lucky my 20mb line is now only running at 15mb, bladdy idiot!
 
Mmmm ...

I was happily syncing at 6 Mbps for 6 months now it's down to 5 Mbps. Monday night near midnight I got PPPoE down, logged a fault and by mid afternoon Tuesday it started working again. Also noticed there are often short periods where there is no internet traffic the past while.

Coincidence?

Edit: turns out there was a Telkom outage in my area Monday/Tuesday. But the rest is correct.
 
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AntiGanda said:
I was one of the first to report this and troubleshoot it with Telkom. They have known about it for months.

That didn't stop them blaming my ISP, my modem and everything else under the sun. PLaying with fastpath still didn't stop the random disconnects and higher latency either.

Telkom must stop tinkering with things they don't have a full grasp of.
Click to expand...
I mentioned it in a thread where folks were wanting to force the attenuation on their routers in order to up their speeds. This was before the implementation and I remarked that while what they wanted to do was possible, the new system would put an end to it. Was ignored, of course.... :p
 
znh said:
About 11 days ago my 10Mbps line has also become totally useless losing sync every couple of minutes. It used to be perfectly stable keeping sync for more than a week. Monument Park, Pretoria. Telkom has been busy installing fibre to the access poles in the area.
Click to expand...

I'm having a similar experience in Eldoraigne. My 10Mbps line was flying. No problems at all. Tuesday night I started loosing sync and when it comes back it synced at 2Mbps then drops then syncs at a different rate. A very rude lady at 10210 said it was my filter. Took filter out, and it was a bit more stable, but sync was at 7Mbps.

I get home yesterday and I'm syncing at 1Mbps. Got tired of troubleshooting and put my filer back in. Problem sorted. Back to stable 10Mbps but with a SNR of 6-9 which is rather odd.
 
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Archer said:
I wonder if this has anything to do with me all of a sudden having to reset my router every 24-48 hours :confused:
Click to expand...

I believe it is the same issue because I previously had 4mbps with 1 issue per year fixable by a port reset.

Since Feb I had:
- 7 days of no internet after Telkom worked in the area
- 2 weeks fine but starting with 3.5mbps sync then forced to 4mbps
- 7 days very intermittent (5-second connections)
- 11 days fine
- last few days it drops every evening for either a few seconds or up to 5 minutes
 
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