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On standard your out of bundle rates are higher , while on advanced the out of bundle rate is the same as the in bundle rate.
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Question of the Day: Will you be subscribing to the new Disney+ R49 streaming package?
Advanced vs Retarded Vodacom Customers.
- Thread starter CyberMatix
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On standard your out of bundle rates are higher , while on advanced the out of bundle rate is the same as the in bundle rate.
Even on pre-paid?
Holy cr@p - how do Vodacom expect the average user to be able to get this right if even their own advertising doesn't clarify properly and when you sign up it doesn't show the correct options. This seemed like a good offer where Vodacom for once were lowering pricing (even though for a very limited period), but it looks more like a trap to drain more money out of customers.
This is probably going to bite them hard when more people get caught out by bad marketing/planning/implementation...
This is probably going to bite them hard when more people get caught out by bad marketing/planning/implementation...
Azbubu
Honorary Master
Who can use advanced and who can use standard?
CyberMatix
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I moved from MTN to Vodacom primarily because of shyt service. Every now and then something would happen and I would be a few bucks poorer.
This movement to Vodacom proved to be a fatal mistake.
I wanted to keep my old MTN number and this proved almost an impossible hurdle for Vodacom to overcome. I sat for more than a week without any connection as the number was cancelled at MTN and not registered at Vodacom, even with multiple promises that it would be done "tomorrow". It just seemed that the "tomorrow never came". I sat on the landline for more than 3 hours in total over many days, trying to find out what the hell was going on. Every time I would reach someone they would tell me I should phone this other number. Many times the other number would simply just ring, or someone with a fat black bitch attitude would answer with the obvious message that she couldn't care the hell what my problem was and wasn't in the least interested to solve it. I emailed multiple times with no resolve. Many times the particular person would chide the bad service of the other department for not doing their jobs. Remember this is my "first impression" of Vodacom's service.
In the end I demanded that I wanted to cancel the contract and return the phone, as was my right under the conditions on the Vodacom contract. This of course was just ignored. Eventually I got the number registered after I found out that I had to drive 60km to a Vodacare shop. I couldn't get it done over the telephone or on-line, I had to go physically to a place far far away to have it done. The guy there solved the problem in about 2 minutes flat, so It wasn't all that difficult to do.
Since that time to now (3 months) I've had signal strength problems, the phone broke down and I had to have it repaired, and when I got it back all my apps, videos, contacts, music and everything else was gone, and I had to start over. I still haven't recovered fully.
And now this K@K. I must say I have now had it. I'm going to instruct my lawyer to take legal action - I want the contract terminated, and I want reimbursement of money spent as well as time wasted in dealing with incompetent @ssholes.
I'm continually astounded that us South Africans have to contend with the rubbish service of cellphone operators, predatory pricing policies, scams, and we just take it on the chin. And the cellphone operators just keep on making massive profits while laughing at us imbeciles all the way to the bank.
This movement to Vodacom proved to be a fatal mistake.
I wanted to keep my old MTN number and this proved almost an impossible hurdle for Vodacom to overcome. I sat for more than a week without any connection as the number was cancelled at MTN and not registered at Vodacom, even with multiple promises that it would be done "tomorrow". It just seemed that the "tomorrow never came". I sat on the landline for more than 3 hours in total over many days, trying to find out what the hell was going on. Every time I would reach someone they would tell me I should phone this other number. Many times the other number would simply just ring, or someone with a fat black bitch attitude would answer with the obvious message that she couldn't care the hell what my problem was and wasn't in the least interested to solve it. I emailed multiple times with no resolve. Many times the particular person would chide the bad service of the other department for not doing their jobs. Remember this is my "first impression" of Vodacom's service.
In the end I demanded that I wanted to cancel the contract and return the phone, as was my right under the conditions on the Vodacom contract. This of course was just ignored. Eventually I got the number registered after I found out that I had to drive 60km to a Vodacare shop. I couldn't get it done over the telephone or on-line, I had to go physically to a place far far away to have it done. The guy there solved the problem in about 2 minutes flat, so It wasn't all that difficult to do.
Since that time to now (3 months) I've had signal strength problems, the phone broke down and I had to have it repaired, and when I got it back all my apps, videos, contacts, music and everything else was gone, and I had to start over. I still haven't recovered fully.
And now this K@K. I must say I have now had it. I'm going to instruct my lawyer to take legal action - I want the contract terminated, and I want reimbursement of money spent as well as time wasted in dealing with incompetent @ssholes.
I'm continually astounded that us South Africans have to contend with the rubbish service of cellphone operators, predatory pricing policies, scams, and we just take it on the chin. And the cellphone operators just keep on making massive profits while laughing at us imbeciles all the way to the bank.
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The 2GB + 2GB special is on standard. You better off using another SIM for the 20Gb special.
Difference , for one, the OOB on advanced is lower.
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This is what i get when clicking on the terms and conditions tab
MyGig 20 promotion terms and conditions◦Applicable to Broadband Advanced MyGig 20 prepaid and Top Up once-off bundle
◦Not applicable to postpaid
◦Promotion valid from 7 November 2011 to 9 January 2012
◦Promotional MyGig 20 bundle price is R499 including VAT
◦In-bundle allocation is 20 480MB
◦Customers can purchase unlimited promotional MyGig 20 bundles
◦Promotional MyGig 20 bundles purchased will be valid until the last day of the next calendar month
◦If any Broadband Standard bundle is purchased after the Broadband Advanced MyGig 20 promotional bundle then the out-of-bundle rate will be R2.00 per MB
◦If a Broadband Advanced bundle size other than the MyGig 20 promotional bundle is purchased after the MyGig 20 promotional bundle, then the out-of-bundle rate of the last bundle purchased will be applicable
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This is what I saw on my telephone:
No terms and conditions that apply, No "read more here". Nothing about retarded or advanced users.
It is displayed under the "My Account" tab, so I assumed retardedly that it would apply to me.
An easy way to find out whether you are a "retarded" user is that if you fall for a scam like this, you probably are a retarded user. Like suckers, retarded users aren't allowed to hang on to their money.
I'm down R3620 and a few hundred more on "out of bundle" charges. To make it even worse, even though I have been charged R3620 for the 20GB bundle, I can't actually use it. I had to buy another 2.5GB bundle just to keep on going.
Another little surprise. When I started out on this little mission my account total was +/- R350. It is now standing at R5153.
.jpg?psid=1)
I think I might just skip ASA and ICASA and go to the police station and lay a charge for grand theft.
Exactly how did you go about getting this information on your phone?
Azbubu
Honorary Master
Hoe weet jy of jy standard of advanced kan gebruik?
diabolus
Executive Member
Lol, only a quick scan in this thread it is quite clear , Vodacom have one hell of a confusing product. Most people have no clue what is going on and what is standard and what is advanced and when and how and who is on it. Half the people don't even know whether promotions are applicable to them or not.
I suggest Vodacom get with the program and make their offerings simpler, you should not need a lawyers degree to traverse the Vodacom Maze of data solutions.
I suggest Vodacom get with the program and make their offerings simpler, you should not need a lawyers degree to traverse the Vodacom Maze of data solutions.
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Top Up customers with Broadband Standard recurring bundles can purchase a Broadband Advanced bundle. The last bundle purchased determines the applicable out-of-bundle rate.
Prepaid clients can also purchase this bundle.
CyberMatix
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This is what i get when clicking on the terms and conditions tab
Look at this picture again - there is NO terms and conditions tab.
https://byfiles.storage.live.com/y1p...214.jpg?psid=1
In any case, this is a smartphone, you don't click, you tap.
MyGig 20 promotion terms and conditions◦Applicable to Broadband Advanced MyGig 20 prepaid and Top Up once-off bundle
I didn't see this, and even if I did, it is not clear to me that the promotional bundle doesn't apply to me. I use the exact same menus and procedure to buy data bundles for my pre-paid modem account as for my contract phone account.
◦Not applicable to postpaid
Again I didn't see this. Even if I did, why doesn't it specifically state it's not for contract phones like mine. How difficult can it be just to add this vital piece of information?
The Vodacom web application knows exactly who I am, it knows my contract/prepaid status, if advanced options are not available to me, why are they displayed to me, and why does it accept my input if this input is in error.
If the application then detects that there is a problem (as it did because the "illegal" bundle was not allocated to my account), why in the hell does it still debit my account?
Either the marketing department screwed up by not displaying the terms and conditions where they should have (on the smart phone), or the web application developers screwed up by not checking for invalid input, or it is the company policy to extract money from their customers and making it difficult to get back - i.e. a scam.
And then finally, why are you defending this cr@p?
Bar0n
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The way i see it , is that there was T's and C's on the site , you cant blame Vodacom for you not reading it. We will be reversing the charge after bill run.
Regards
VD
marine1
Honorary Master
Vodacom should make the SHARK their mascot !! All their senior management can be little sharks behind the big shark
CyberMatix
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Wrong again, I just looked, it's not on the mobile ("vodacom.mobi") site. It's also not on the advert banner. If you want to see any T & C it tells you to go the full site, and that link doesn't even take you to the full site, it redirects you to the home page of another mobile site ("home?mobi_redirect=1"), and that doesn't take you directly to any T & C related to this promotion. Or well to anything else really - because it just tells me; "site congested - try again later". If I should "try again later" I will have to start a Google Research Project to find it, and then what I read probably won't make any sense.
You guys really should get a clue about First World IT Best Practices.
PS: How about reversing my Out Of Bundle charges as well. I dare you to even try.
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Elite Override
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So we should just avoid VC's promotions in the future I guess.
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I went to the site on my Blackberry , saw the promo , clicked or tapped on the banner and it said 20Gb Prepaid and Topup once-off data bundle promotion.
Forgive me for being ignorant here , but i am still trying to see how this is a Vodacom error when all the information is readily available on the mobi site.
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