Advanced vs Retarded Vodacom Customers.

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CyberMatix

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I thought I would give myself a small Christmas present and make use of the 20GB data bundle offer currently on the go. So I logged in to my Vodacom contract Galaxy S2 account and went along and bought the 20GB data bundle. Lo and behold I see that the amount that is debited to my account is R3620 instead of the R499 that the advert on my mobile phone clearly states. Added to this my previous data bundle had now run out and I was now on Out-of-bundle rates, and the nice new R3620 data bundle was not even active on the account.

I went to the Vodacom Live Chat section and eventually spoke to a guy that told me that the 20GB promotion was only available for "Advanced" prepaid and top-up customers. So with my contract I was really a "Retarded" customer and I had to pay the full amount, and of course I couldn't actually "use" the data bundle (even though I paid for it) due to my retarded status.

I eventually was able to use my pre-paid modem account, that I only use as a backup, to eventually buy a 20GB data bundle for R499. Apparently if I use the old slow modem I'm an advanced customer but when I use the state of the art (well almost) Galaxy S2 account I am a retarded customer. While doing this I ran up a bill for a few hundred Rand in out of bundle charges.

Can someone please explain this to me.

1) Why did the advert that I looked at on my mobile phone not specifically state that there were special terms and conditions that applied and that retarded customers like me didn't qualify for this promotion?

2) Why are retarded customers like me even given the option on their Vodacom services page to buy the advanced options - after all they are retarded and of course they are going to try and buy it.

3) What in the world could the business logic be to do a business promotion and only allow some customers to buy it? And of course not make it clear to the retarded customers that this is so?

4) Isn't this a blatant case of false advertising, by not stating that retarded customers do not qualify for this promotion. Should I go and make a case at the ASA and ICASA about this absolute and unadulterated nonsense?
 
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Rofl thanks for making my day.

Anyway, if you still have the advert you saw on your phone and it doesn't state any terms an conditions pertaining to the fact that your package is not eligible for the promotion, then take it up with the ASA.

And for the love of God, don't ever look into a mirror :p
 
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So despite choosing option 5 that clearly says "R499 for 20GB" you were charged R3260??

How do you tell if you're on standard or advanced?

2911fdda-5465-b9e1.jpg
 
It is a little hard to comment really without seeing the advert. Also, pricing when you purchase bundles on the self service portal is displayed to the user. Was it not displayed for you?

MyGig 20 Mofaya summer promotionSurf the Internet with this Summer’s hottest mobile data deal.
Downloading movies and music? Socialising on Facebook or Twitter? Sending emails?

Then get 20 gigs broadband on the go when you purchase a Prepaid or Top Up once-off MyGig 20 data bundle on Broadband Advanced for only R499 between 7 November 2011 and 9 January 2012. You can purchase unlimited bundles and all data bundles purchased carry over until the last day of the next month.



How do I get it?
Dial *111# and follow the menu prompts to buy your 20 gig data bundle;

Activate this service online; OR

SMS MyGig 20 Advanced to 100.
Click to expand...

http://www.vodacom.co.za/personal/phonesandpackages/mygig20mofayasummerpromotion

Maybe VodacomData can offer some assistance with this one.
 
Just double checked the ad in the new brochures. It clearly states "on Broadband Standard". Someone made a boo-boo? I took a picture but its still to early to upload. Still waking up...
 
Looking at another ad I got from one of my Team Leaders with the initial launch of the promotion. This one states "on Broadband Advanced".
 
major ballsup by vodacom here, guess i'll be avoiding this promotion then
 
Thanks for the heads up. I didn't see these conditions either.

Why are there still this retarded standard vs advanced. Is there really a difference of note? And how do you know which you're in?
 
I've been wanting to take advantage of the same bundle, but in my once off/monthly data bundles on the vodacom site I only have the standard/advance options at full price... Based on your experience there's no way I'll click or even send their suggested SMS activation method before it displays the reduced price on their site for activating the service.
 
At first I searched the broadband standard section but couldn't find the bundle. Eventually found the promotion (on the last page) on advanced. It just feels kind of out of place especially since there are a dozen "get less for a **** load more" deals above it.
 
CyberMatix said:
I thought I would give myself a small Christmas present and make use of the 20GB data bundle offer currently on the go. So I logged in to my Vodacom contract Galaxy S2 account and went along and bought the 20GB data bundle. Lo and behold I see that the amount that is debited to my account is R3620 instead of the R499 that the advert on my mobile phone clearly states. Added to this my previous data bundle had now run out and I was now on Out-of-bundle rates, and the nice new R3620 data bundle was not even active on the account.

I went to the Vodacom Live Chat section and eventually spoke to a guy that told me that the 20GB promotion was only available for "Advanced" prepaid and top-up customers. So with my contract I was really a "Retarded" customer and I had to pay the full amount, and of course I couldn't actually "use" the data bundle (even though I paid for it) due to my retarded status.

I eventually was able to use my pre-paid modem account, that I only use as a backup, to eventually buy a 20GB data bundle for R499. Apparently if I use the old slow modem I'm an advanced customer but when I use the state of the art (well almost) Galaxy S2 account I am a retarded customer. While doing this I ran up a bill for a few hundred Rand in out of bundle charges.

Can someone please explain this to me.

1) Why did the advert that I looked at on my mobile phone not specifically state that there were special terms and conditions that applied and that retarded customers like me didn't qualify for this promotion?

2) Why are retarded customers like me even given the option on their Vodacom services page to buy the advanced options - after all they are retarded and of course they are going to try and buy it.

3) What in the world could the business logic be to do a business promotion and only allow some customers to buy it? And of course not make it clear to the retarded customers that this is so?

4) Isn't this a blatant case of false advertising, by not stating that retarded customers do not qualify for this promotion. Should I go and make a case at the ASA and ICASA about this absolute and unadulterated nonsense?
Click to expand...


Kindly send me your number
 
This is what I saw on my telephone:

DSC_3214.jpg


No terms and conditions that apply, No "read more here". Nothing about retarded or advanced users.

It is displayed under the "My Account" tab, so I assumed retardedly that it would apply to me.

An easy way to find out whether you are a "retarded" user is that if you fall for a scam like this, you probably are a retarded user. Like suckers, retarded users aren't allowed to hang on to their money.

I'm down R3620 and a few hundred more on "out of bundle" charges. To make it even worse, even though I have been charged R3620 for the 20GB bundle, I can't actually use it. I had to buy another 2.5GB bundle just to keep on going.

Another little surprise. When I started out on this little mission my account total was +/- R350. It is now standing at R5153.

vodacomkak3%20(2).jpg


I think I might just skip ASA and ICASA and go to the police station and lay a charge for grand theft.


:mad::mad::mad::mad::mad::mad:
 
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Vio said:
I've been wanting to take advantage of the same bundle, but in my once off/monthly data bundles on the vodacom site I only have the standard/advance options at full price... Based on your experience there's no way I'll click or even send their suggested SMS activation method before it displays the reduced price on their site for activating the service.
Click to expand...

This is the problem. Previously on the "Double your Data" promotion there was no indication that you were actually getting something different from what you were buying when you were on the "add a data bundle" page. Only after you bought the bundle this additional data "magically" appeared on your account. I, like the absolute retard I am, thought the same principle would apply when you bought the 20GB bundle. You would click on the bundle, the full price would be displayed, but if you look on your account the amount of R499 would "magically" appear. Not so.
 
Just tried this and couldn't find it under broadband standard. I always select that option on the menu. But its actually under broadband advanced. What is the difference between standard and advanced?
 
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