ADVICE PLEASE !!

[Sculler]

I managed to get into my Router, but can't find the ADSL stats you asked for (SNR margins, line attenuation and sync speed). Any idea where I would find them ??
Setup, Basic, Advanced, Wireless, Security, Status, Help ??

 

[Pada]

It's usually under 'Status'.

With your modem it seems like it should be under Status -> Modem Status.
... or at least that is what the manual showed (section 4.8.7 in http://www.telkomphones.co.za/manuals/Mega 105WR MANUAL VERSION 1.0.pdf)

 

[Sculler]

Thanks for the help Pada, here it is:
Modem Status
Connection Status Connected
Us Rate (Kbps) 512
Ds Rate (Kbps) 1024
US Margin 14
DS Margin 11
Trained Modulation ADSL_G.dmt
LOS Errors 0
DS Line Attenuation 42
US Line Attenuation 23
Peak Cell Rate 1207 cells per sec
CRC Rx Fast 2231
CRC Tx Fast 0
CRC Rx Interleaved 0
CRC Tx Interleaved 0
Path Mode Fast Path


DSL Statistics
Near End F4 Loop Back Count 0
Near End F5 Loop Back Count 0

 

[ichigo]

Thanks for the help Pada, here it is:
Modem Status
Connection Status Connected
Us Rate (Kbps) 512
Ds Rate (Kbps) 1024
US Margin 14
DS Margin 11
Trained Modulation ADSL_G.dmt
LOS Errors 0
DS Line Attenuation 42
US Line Attenuation 23
Peak Cell Rate 1207 cells per sec
CRC Rx Fast 2231
CRC Tx Fast 0
CRC Rx Interleaved 0
CRC Tx Interleaved 0
Path Mode Fast Path


DSL Statistics
Near End F4 Loop Back Count 0
Near End F5 Loop Back Count 0

Your data you receiving is giving errors which could mean a problematic router or problem on line/dslam/exchange. If your router is the similar to my billion 400g it should be 0.

 

[Sculler]

Thanks M - I'm almost certain it's the exchange. Mweb did a few tests & told me that the line has inteference, but just under the threshhold necessary to require a repair by Telkom.

 

[ichigo]

Thanks M - I'm almost certain it's the exchange. Mweb did a few tests & told me that the line has inteference, but just under the threshhold necessary to require a repair by Telkom.

No problem I had same and after pursuing telkom a lot (2 years) they eventually fixed it even though they had every neighbour complaining also.

The way i got it fixed was going to the telkom direct store and complaining there then they got a special techy to come and check and he found the problem and fixed it. (Took a while to get the information to prove to the consultant that there was something wrong with the exchange)

 

[TheGuy]

Thanks M - I'm almost certain it's the exchange. Mweb did a few tests & told me that the line has inteference, but just under the threshhold necessary to require a repair by Telkom.

Those CRC errors are enough to get Telkom to come out.

 

[Sculler]

I'll go down to the Telkom store tomorrow - shall I show them the stats?

 

[ichigo]

I'll go down to the Telkom store tomorrow - shall I show them the stats?

Might help if you can explain to them in normal english without using technical jargon

 

[Srack0verflow]

right i'm confused. on the first page you say your speed is 356. but the stats you posted show us the line syncs at 1024.
did you not perhaps mean you have a 384 account? but then why pay extra for a 1meg line...

oh well, either way there are problems with the line it appears

 

[Sculler]

Yes Srack, I am confused & yes I do have a 384 account (Telkom automatically upgraded the line, but my connection became very unstable & hence the downgrade of my account. Apologies for the misuse of the tech terms and jargon - I'm not an IT fundi.