Afrihioax

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kennygza

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I have now sent close to 15 tickets approx 6 or 7 calls since the middle of last month, and still have not got response or resolution to my problem.

Bad pings at times up to 450ms and 300 to 500 ms for nearly a week and then down to 80ms then at about 50 ms and currently 80ms... over the last 3 weeks.My norm is in the low 30s mb/s... download speeds just over 2mb/s on a 4mb/s line..

I have had Telkom Tech come into my residence after he had tested the Telkom back end recreated the ports etc.
He tested with my router and his router and i got the same above terrible results.. Connected both my router and his router using the Telkom guest account an on both routers got the exact same result 21ms.

So this is where the tickets started, i spoke to so many support guys at Afrihoax and i sent speed tests. trace routes numerous times, (about 4 times in a few weeks) to the extent that i got so tired doing this i told them to look at the previous ones...
I can't play COD Ghost which i spent a lot of money on ( for me it's alot of money), because i teleport all over the map
Then I don't even get a response back from them after said they have elevated the problem with MTN and they admitted that the problem was on their side..

I was throttled at 50% last month on the 26th September after downloading just under 60meg
I was throttled 75% last night 22nd October after downloading 44 meg..
and tonight the 23rd October i am unshaped

what gives??

I am moving my ISP as well as my domains, but doing a bit of research.. Afrihoax does not really seem to care about their customers any more, especially those who are on 4mb/s lines and lower. but throttle us when we download just 44 meg.. Telkom only throttle at 100gig according to their consultant.

Maybe they should charge me half price because i am getting half speed double latency and no service.

current speedtest as of tonight 80mb/s 2.11 download with speedtest.net
current speedtest as of tonight 87mb/s 2.35 download with saix

NO SERVICE, BAD DOWNLOAD SPEEDS, TERRIBLE LATENCY AND SHOCKING SERVICE WITH NO FOLLOW THROUGH
http://mybroadband.co.za/vb/images/icons/icon8.png
 
Their support tends to ignore when you ask difficult questions.



It sucks but better than openweb support who are simply rude when faced with the same questions.
 
Necuno said:
Should it not read as Afrihoax ?
Click to expand...

Well if you read through you would have seen Afrihoax mentioned numerous times. So yes it should read Afrihoax its just a typo the i and o are together.
 
Afrihoax - i am now fed up

I have now sent close to 15 tickets approx 6 or 7 calls since the middle of last month, and still have not got response or resolution to my problem.

Bad pings at times up to 450ms and 300 to 500 ms for nearly a week and then down to 80ms then at about 50 ms and currently 80ms... over the last 3 weeks.My norm is in the low 30s mb/s... download speeds just over 2mb/s on a 4mb/s line..

I have had Telkom Tech come into my residence after he had tested the Telkom back end recreated the ports etc.
He tested with my router and his router and i got the same above terrible results.. Connected both my router and his router using the Telkom guest account an on both routers got the exact same result 21ms.

So this is where the tickets started, i spoke to so many support guys at Afrihoax and i sent speed tests. trace routes numerous times, (about 4 times in a few weeks) to the extent that i got so tired doing this i told them to look at the previous ones...
I can't play COD Ghost which i spent a lot of money on ( for me it's alot of money), because i teleport all over the map
Then I don't even get a response back from them after said they have elevated the problem with MTN and they admitted that the problem was on their side..

I was throttled at 50% last month on the 26th September after downloading just under 60GIG
I was throttled 75% last night 22nd October after downloading 44GIG..
and tonight the 23rd October i am unshaped

what gives??

I am moving my ISP as well as my domains, but doing a bit of research.. Afrihoax does not really seem to care about their customers any more, especially those who are on 4mb/s lines and lower. but throttle us when we download just 44 meg.. Telkom only throttle at 100gig according to their consultant.

Maybe they should charge me half price because i am getting half speed double latency and no service.

current speedtest as of tonight 80mb/s 2.11 download with speedtest.net
current speedtest as of tonight 87mb/s 2.35 download with saix

NO SERVICE, BAD DOWNLOAD SPEEDS, TERRIBLE LATENCY AND SHOCKING SERVICE WITH NO FOLLOW THROUGH
 
Sad to say, but after raving about them for years I now hold the op's stance.

I can deal with technical issues, but constant throttling and crap customer service is inexcusable.
 
I feel exactly the same way, raved about them for years and moved many people and customers of mine to them. Something i regret.
 
Bryn26 said:
Maybe you were thinking of this one:
http://mybroadband.co.za/vb/showthread.php?t=654147

In any case, many people have created their own threads to complain about Afrihost rather than use the existing customer feedback threads.
Click to expand...

Honestly, posting in those threads feels like farting in a thunder storm.

Besides, why should there only be one thread for this? There should be plenty. And the titles of the threads should reflect the sentiment of the thread instead of a generic "Afrihost feedback thread" that only protects the company.
 
Madman88 said:
Honestly, posting in those threads feels like farting in a thunder storm.

Besides, why should there only be one thread for this? There should be plenty. And the titles of the threads should reflect the sentiment of the thread instead of a generic "Afrihost feedback thread" that only protects the company.
Click to expand...

Maybe because MyBB users don't want to be inundated with complaining Afrihost customers? If a MyBB user is considering joining AH I'm sure they'll check the customer feedback threads and see the complaints there. You can also post your grievances on Hellopeter.

MightyQuin said:
Web Africa FTW
Click to expand...

No man. Crystal Web is where it's at.
 
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