Afrihost are lying.

AcidRaZor said:
*jumps ship*
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Er isn't that a terribly knee-jerky reaction? It's one post on a forum where there's probably just been a mistake, obviously they're not going to make everyone pay for imaginary data?

bboy, did you actually use that additional 20GB like the other poster here did with his 11GB? If that's the case then it's just a technicality about whether you should pay for bandwidth you used but shouldn't have been able to use, all caused by a glitch that is fixed now by the sounds of it.
 
I actually thought Moshe saw this thread and that was why there was such a sudden turn around and he said the account would be cancelled, i have logged a few calls with the helpdesk over the last few days
 
yeah.

I mentioned to Gian that I would be a long time dedicated customer with those accounts if the capping system was fixed.. he says the radius servers are all patched up and fine now.

Im just still slightly afraid of the problem not being entirely resolved.

@bboy: I actually have no idea if its 11GB... I dont mind being reasonable in the matter at all I just feel I shouldve been capped. Its not the same as an Imaginet Express account or whatever its called where you pay per MB afterwards. It was suppose to be a hard cap account.

All things said I still think the AfriHost offer is fantastic... and great serivce all round. Just a few things as per all ISPs to take care of when they get this large influx|wave of customers.
 
bboy said:
http://img689.imageshack.us/img689/7493/image3.jpg

http://img101.imageshack.us/img101/1525/image5ai.jpg
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My account says the same... it only shows 3GB + the pro-rate used. (that would be 2GB for the new month and I topped up 1GB which was also instantly capped)

It only shows usage for the amount of data you have bought on the account. When you top up or get your new month allocation it shows on the day you used that "overflow" of data.

Hence the reason why I am not actually sure how much I went over.
 
Ekhaatvensters said:
Er isn't that a terribly knee-jerky reaction? It's one post on a forum where there's probably just been a mistake, obviously they're not going to make everyone pay for imaginary data?

bboy, did you actually use that additional 20GB like the other poster here did with his 11GB? If that's the case then it's just a technicality about whether you should pay for bandwidth you used but shouldn't have been able to use, all caused by a glitch that is fixed now by the sounds of it.
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Which other user?
I use a lot of bandwidth on the local saix news servers, but i cannot do that through an afrihost account. I played bf2 on it, but that sure as hell didnt do it.
I run 4 routers in my house all with different pppoe connections on them. For local, for unshaped(WOW), for standard int(telkom)+afri and at the moment WA trial account on another one. The biggest being local nzb's. The one thing i have noticed is that with an afrihost account enabled on one of my routers I seem to have a lot of the other pppoe sessions dying all the time, almost like a kill packet is sent to me but affects all my routers.

I see the other user is MrG
 
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It doesnt even show that i used any data for october, just september, clearly something not right on their side.
 
Ekhaatvensters said:
Er isn't that a terribly knee-jerky reaction? It's one post on a forum where there's probably just been a mistake, obviously they're not going to make everyone pay for imaginary data?

bboy, did you actually use that additional 20GB like the other poster here did with his 11GB? If that's the case then it's just a technicality about whether you should pay for bandwidth you used but shouldn't have been able to use, all caused by a glitch that is fixed now by the sounds of it.
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jak3 said:
Unless you you moving millions a gigs with a 100meg connection, leaving may be a case of you throwing the baby out with the bathwater.
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Not entirely. I've seen this happen once or twice before. Can you say allyoucaneat?

However, 2 users currently has had that problem. I've also read several other posts about the confusion of bandwidth re: Afrihost where Afrihost deducted bandwidth overusage from the next month's bandwidth allocation where they should have capped you.

I was one such user where almost 1gb went off my new month's allocation when I was supposed to be capped by them the previous month.

I do not want to move back 6 years in an industry that has had capping "under the knee" now for several years (or suppose to have) and switch back to monitoring my own bandwidth per mb using utilities like DUMeter and wake up at 3am when the alarm sounds to turn off my PC because I'll be over my cap and the powers that be will hold me accountable even though my username hasn't had the mb's allocated to it or even if it did, impact on my next month's usage...

Mark my words.

Not the first time.
Not the last time.
I'd rather get out now while I still can. Not sure about you high earning-money-burning-lets-wipe-our-noses-with-money-because-I-have-hay-fever type people. But I don't have that type of cash lying around.
 
AcidRaZor said:
Not entirely. I've seen this happen once or twice before. Can you say allyoucaneat?

However, 2 users currently has had that problem. I've also read several other posts about the confusion of bandwidth re: Afrihost where Afrihost deducted bandwidth overusage from the next month's bandwidth allocation where they should have capped you.

I was one such user where almost 1gb went off my new month's allocation when I was supposed to be capped by them the previous month.

I do not want to move back 6 years in an industry that has had capping "under the knee" now for several years (or suppose to have) and switch back to monitoring my own bandwidth per mb using utilities like DUMeter and wake up at 3am when the alarm sounds to turn off my PC because I'll be over my cap and the powers that be will hold me accountable even though my username hasn't had the mb's allocated to it or even if it did, impact on my next month's usage...

Mark my words.

Not the first time.
Not the last time.
I'd rather get out now while I still can. Not sure about you high earning-money-burning-lets-wipe-our-noses-with-money-because-I-have-hay-fever type people. But I don't have that type of cash lying around.
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What worse case scenario are you trying to avoid which is severe enough to warrant walking away from the massive savings you are enjoying by making use of their extraordinarily cheap gigs?

In saying that, they must fix the problem if they can. I just think you may need to give them some time.
 
jak3 said:
What worse case scenario are you trying to avoid which is severe enough to warrant walking away from the massive savings you are enjoying by making use of their extraordinarily cheap gigs?

In saying that, they must fix the problem if they can. I just think you may need to give them some time.
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Yeah. I agree with both your comments in their own right. For sure. :)
 
jak3 said:
What worse case scenario are you trying to avoid which is severe enough to warrant walking away from the massive savings you are enjoying by making use of their extraordinarily cheap gigs?

In saying that, they must fix the problem if they can. I just think you may need to give them some time.
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but they shouldn't make the problem a consumer problem if they sell their accounts as hard capped accounts.

EDIT: Or are we saying that with cheap internet we should expect inconvenience as consumers? Check this thread where it seems a user went 2GB over the hard cap. On a 4meg line running fully at 420kB/s, that would need 80mins.
 
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i would have to wonder what isp you are going to use if you apply the acidrazor's lets jump ship™ when a problem is being experienced by multiple users as:

webafrica - neverending billing issues
axxess - we change the backbone for you without consent
openweb - is this really a 30g int account
cybersmart - connectivity ?
 
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bboy said:
I actually thought Moshe saw this thread and that was why there was such a sudden turn around and he said the account would be cancelled, i have logged a few calls with the helpdesk over the last few days
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I can assure you that isp personnel are not psychic vs popular believe that they just know when a thread pops up. I have pm-ed Afrihost-Gian and Afrihost-Moshe so when they do login i suppose we will get a response on the matter.
 
I think the main concern is the other issues was not a result where the user HAS to owe the ISP more money.

Billing issues would get resolved. Backbone changed back by one phone call.. 30GB accounts capping at 10GB would be resolved etc.

This is a scenario where you may need to fork out an extra R500.00 because you left a steam open and it decided to start updating and they didn cap it.

Once again.. if its in the agreement that states for example Imaginet Express where they are NOT going to cap you...its fine. But industry standard is hard capped accounts are not charged for in that manner.

Necuno said:
I can assure you that isp personnel are not psychic vs popular believe that they just know when a thread pops up. I have pm-ed Afrihost-Gian and Afrihost-Moshe so when they do login i suppose we will get a response on the matter.
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Luckily I believe my scenario should have been fixed already as promised my Gian a while ago.. so I am by no means complaining in this thread.

My messages to Gian was I would be more than happy to use the service... and good service at that if it was just for the uncertain capping scenario to be fixed.

My opinions here are just a reflection of my hesitation that the scenario by some means may not actually been fixed. However I believe having spoken with Gian all should be well. (for myself)
 
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MrG said:
This is a scenario where you may need to fork out an extra R500.00 because you left a steam open and it decided to start updating and they didn cap it.
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negligence lies on both ends as you as the costumer shouldn't be leaving "steams" open and the isp should cap at assigned bandwidth. i would however find it more believable going by the lets rape the bandwidth attitudes that most display that it is more of lets go rape it and see if it caps and if it caps i'll go on with life but if it doesn't and i've managed to pull more than i should well stay silent if nothing happens but go **** storm if i get billed for my actions...

MrG said:
Luckily I believe my scenario should have been fixed already as promised my Gian a while ago.. so I am by no means complaining in this thread.

My messages to Gian was I would be more than happy to use the service... and good service at that if it was just for the uncertain capping scenario to be fixed.

My opinions here are just a reflection of my hesitation that the scenario by some means may not actually been fixed. However I believe having spoken with Gian all should be well. (for myself)
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well then we await the response and that will be judged.
 
I completely agree with you on the case where the agreement upon purchase stated it is not a capped service rather a allocated bundle and from there out of bundle rates apply.

1GB Bundle etc etc.. and x rate per MB or GB (or part of) thereafter.
 
milomak said:
but they shouldn't make the problem a consumer problem if they sell their accounts as hard capped accounts.

EDIT: Or are we saying that with cheap internet we should expect inconvenience as consumers? Check this thread where it seems a user went 2GB over the hard cap. On a 4meg line running fully at 420kB/s, that would need 80mins.
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Not at all. I did say it should be fixed. I was just telling Acid it would be unwise to completely jump ship for what is a small blight amongst a lot of great service and cheap bandwidth.

The phrase that comes to mind is "Cutting off the nose to spite the face ".

With the high speed of 4 meg lines, what is essentially a small accounting delay from their side(an hour or so) can mean quite a big cap reduction the following month. It would be nice if they could fix it.
 
So you guys want to basically rape the line, go a few gigs over cap, and then force the ISP to not charge you while I'm pretty sure they will be charged by their upstream provider? Nice... Then you wonder why the industry has to protect themselves/screw the consumer so many times.

The fact that you want to leave Afrihost charging half the price of other ISP's signifies that your intention is to get more than double out of the account than what you paid for because otherwise it wouldn't make sense.
 
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