Afrihost Business Uncapped Feedback - 2

[4saken]

I think it's problematic to use just an international speedtest as an indicator. It's an effectively longer routing chain, and makes it more difficult to determine if there are local factors. It's hard for us to determine if this is an local or international issue and whether it relates to capacity or peering. The less variables and more data we can look at, the more accurately we can determine what the possible cause could be and go straight to looking at a solution.

Its very relevant because all our services (Gmail, Youtube) are routed internationally when on the Afrihost network. MTN/Afrihost is also not part of the NAPAfrica peering (most other ISPs are), http://www.napafrica.net/peering-clients/. This does make quite big difference.

A simple tracert on Plugg vs Afrihost confirms this

Plugg (see < 100ms hops)
http://2share.co.za/Files/88571aab-3236-4474-be61-628442a78371Plugg.JPG

Afrihost Business (notice all the ~200ms hops near the end)
http://2share.co.za/Files/7ff29275-53ae-4dfa-a7f0-265494cba1afAfrihost.JPG

That being said my biggest problem is downloading from international sites and Youtube. I have permanent problems streaming youtube at a resolution that would be considered decent. Change to IS backbone and it works perfectly.

 

[shadowstalker]

Anyone else having trouble outside of office hours with Business Uncapped, i am getting 200ms on local and over 5000ms on international on whatever i do. Any ideas as to what this might be about?

 

[AfriGuy]

Anyone else having trouble outside of office hours with Business Uncapped, i am getting 200ms on local and over 5000ms on international on whatever i do. Any ideas as to what this might be about?

Not sounding cool at all
Do you have any tests from those times you're seeing the issues?

 

[doggoner]

90% of the time it's REALLY bad again as can be seen :

http://www.speedtest.net/my-result/3867824569..

Here is stats from my router :

LOCAL NETWORK & WIRELESS

Interface
Received
Transmitted
Bytes Pkts Errs Drops Bytes Pkts Errs Drops
eth0 5645400 24996 0 0 25183044 40178 0 0
eth1 0 0 0 0 0 0 0 0
eth2 0 0 0 0 0 0 0 0
eth3 0 0 0 0 0 0 0 0




INTERNET

Service VPI/VCI Protocol Received Transmitted
Bytes Pkts Errs Drops Bytes Pkts Errs Drops
pppoe_0_8_35_1 8/35 PPPoE 663862903 468202 0 0 22169813 291593 0 0
pppoe_0_8_35_1 8/35 PPPoE 663862903 468202 0 0 22169813 291593 0 0



ADSL

Mode: ADSL_G.dmt ADSL_G.dmt
Type: ATM ATM
Status: Up Up

Downstream Upstream
Line Coding(Trellis): On On On On
SNR Margin (dB): 188 140 188 140
Attenuation (dB): 175 105 175 105
Output Power (dBm): 51 61 51 61
Attainable Rate (Kbps): 11616 1036 11616 1036
Rate (Kbps): 4096 512 4096 512
D (interleaver depth): 1 1
Delay (msec): 0.13 0.25
D (interleaver depth): 1 1
Delay (msec): 0.13 0.25

HEC Errors: 0 0 0 0
OCD Errors: 0 0 0 0
LCD Errors: 0 0 0 0

Total ES: 0 0 0 0


Again with a MWEB premium account I get 3.27mbps download and 0.43 upload.

Problem is definitely with Afrihost...

Please resolve

 

[doggoner]

90% of the time it's REALLY bad again as can be seen :

http://www.speedtest.net/my-result/3867824569..

Here is stats from my router :

LOCAL NETWORK & WIRELESS

Interface
Received
Transmitted
Bytes Pkts Errs Drops Bytes Pkts Errs Drops
eth0 5645400 24996 0 0 25183044 40178 0 0
eth1 0 0 0 0 0 0 0 0
eth2 0 0 0 0 0 0 0 0
eth3 0 0 0 0 0 0 0 0




INTERNET

Service VPI/VCI Protocol Received Transmitted
Bytes Pkts Errs Drops Bytes Pkts Errs Drops
pppoe_0_8_35_1 8/35 PPPoE 663862903 468202 0 0 22169813 291593 0 0
pppoe_0_8_35_1 8/35 PPPoE 663862903 468202 0 0 22169813 291593 0 0



ADSL

Mode: ADSL_G.dmt ADSL_G.dmt
Type: ATM ATM
Status: Up Up

Downstream Upstream
Line Coding(Trellis): On On On On
SNR Margin (dB): 188 140 188 140
Attenuation (dB): 175 105 175 105
Output Power (dBm): 51 61 51 61
Attainable Rate (Kbps): 11616 1036 11616 1036
Rate (Kbps): 4096 512 4096 512
D (interleaver depth): 1 1
Delay (msec): 0.13 0.25
D (interleaver depth): 1 1
Delay (msec): 0.13 0.25

HEC Errors: 0 0 0 0
OCD Errors: 0 0 0 0
LCD Errors: 0 0 0 0

Total ES: 0 0 0 0


Again with a MWEB premium account I get 3.27mbps download and 0.43 upload.

Problem is definitely with Afrihost...

Please resolve

 

[shadowstalker]

Not sounding cool at all
Do you have any tests from those times you're seeing the issues?

I will post some later tonight.

 

[AfriGuy]

90% of the time it's REALLY bad again as can be seen :

http://www.speedtest.net/my-result/3867824569..

Here is stats from my router :

LOCAL NETWORK & WIRELESS

Interface
Received
Transmitted
Bytes Pkts Errs Drops Bytes Pkts Errs Drops
eth0 5645400 24996 0 0 25183044 40178 0 0
eth1 0 0 0 0 0 0 0 0
eth2 0 0 0 0 0 0 0 0
eth3 0 0 0 0 0 0 0 0




INTERNET

Service VPI/VCI Protocol Received Transmitted
Bytes Pkts Errs Drops Bytes Pkts Errs Drops
pppoe_0_8_35_1 8/35 PPPoE 663862903 468202 0 0 22169813 291593 0 0
pppoe_0_8_35_1 8/35 PPPoE 663862903 468202 0 0 22169813 291593 0 0



ADSL

Mode: ADSL_G.dmt ADSL_G.dmt
Type: ATM ATM
Status: Up Up

Downstream Upstream
Line Coding(Trellis): On On On On
SNR Margin (dB): 188 140 188 140
Attenuation (dB): 175 105 175 105
Output Power (dBm): 51 61 51 61
Attainable Rate (Kbps): 11616 1036 11616 1036
Rate (Kbps): 4096 512 4096 512
D (interleaver depth): 1 1
Delay (msec): 0.13 0.25
D (interleaver depth): 1 1
Delay (msec): 0.13 0.25

HEC Errors: 0 0 0 0
OCD Errors: 0 0 0 0
LCD Errors: 0 0 0 0

Total ES: 0 0 0 0


Again with a MWEB premium account I get 3.27mbps download and 0.43 upload.

Problem is definitely with Afrihost...

Please resolve

Doesn't sound good at all
Have you been in touch with our team to run any tests?

 

[AfriGuy]

I will post some later tonight.

Thanks

 

[doggoner]

No. What will be the easiest way to get hold of the team?

 

[AfriGuy]

No. What will be the easiest way to get hold of the team?

Our Support guys are always a good first stop, we'll need to collect the info and run some comparison tests to see what's happening here. You can mail them on [email protected]

 

[Ho3n3r]

Has it actually been confirmed that the North IPC has been completed?

It's gotten worse since 2 days ago, if anything - yet this is when it was claimed that the north was upgraded.

 

[AfriGuy]

Has it actually been confirmed that the North IPC has been completed?

It's gotten worse since 2 days ago, if anything - yet this is when it was claimed that the north was upgraded.

Yes, the North IPC has already gone live.
Did you manage to run any further tests last night?

 

[Chevron]

Its very relevant because all our services (Gmail, Youtube) are routed internationally when on the Afrihost network. MTN/Afrihost is also not part of the NAPAfrica peering (most other ISPs are), http://www.napafrica.net/peering-clients/. This does make quite big difference.

A simple tracert on Plugg vs Afrihost confirms this

Plugg (see < 100ms hops)
http://2share.co.za/Files/88571aab-3236-4474-be61-628442a78371Plugg.JPG

Afrihost Business (notice all the ~200ms hops near the end)
http://2share.co.za/Files/7ff29275-53ae-4dfa-a7f0-265494cba1afAfrihost.JPG

That being said my biggest problem is downloading from international sites and Youtube. I have permanent problems streaming youtube at a resolution that would be considered decent. Change to IS backbone and it works perfectly.

Nice post.

 

[Ho3n3r]

Yes, the North IPC has already gone live.
Did you manage to run any further tests last night?

No, but performance was still bad. Still buffering on 240p.

 

[Ho3n3r]

Its very relevant because all our services (Gmail, Youtube) are routed internationally when on the Afrihost network. MTN/Afrihost is also not part of the NAPAfrica peering (most other ISPs are), http://www.napafrica.net/peering-clients/. This does make quite big difference.

A simple tracert on Plugg vs Afrihost confirms this

Plugg (see < 100ms hops)
http://2share.co.za/Files/88571aab-3236-4474-be61-628442a78371Plugg.JPG

Afrihost Business (notice all the ~200ms hops near the end)
http://2share.co.za/Files/7ff29275-53ae-4dfa-a7f0-265494cba1afAfrihost.JPG

That being said my biggest problem is downloading from international sites and Youtube. I have permanent problems streaming youtube at a resolution that would be considered decent. Change to IS backbone and it works perfectly.

If you tell that to Afrihost tech support on the phone, their response will be "Eish".

 

[AfriGuy]

No, but performance was still bad. Still buffering on 240p.

Please continue to run tests so I can see where the issues are coming in.

 

[giggity]

Maybe use something like http://imgur.com

Ah good point I'll try do so in a bit.

 

[cortexenslaver]

Its very relevant because all our services (Gmail, Youtube) are routed internationally when on the Afrihost network. MTN/Afrihost is also not part of the NAPAfrica peering (most other ISPs are), http://www.napafrica.net/peering-clients/. This does make quite big difference.

A simple tracert on Plugg vs Afrihost confirms this

Plugg (see < 100ms hops)
http://2share.co.za/Files/88571aab-3236-4474-be61-628442a78371Plugg.JPG

Afrihost Business (notice all the ~200ms hops near the end)
http://2share.co.za/Files/7ff29275-53ae-4dfa-a7f0-265494cba1afAfrihost.JPG

That being said my biggest problem is downloading from international sites and Youtube. I have permanent problems streaming youtube at a resolution that would be considered decent. Change to IS backbone and it works perfectly.

You have hit the nail on head here.

THIS is exactly the reason streaming on AH is pathetic... it is all routed internationally instead of using the local Google cache servers (for example).

Hell, even Telkom/MWEB/Vodacom are on that list... in fact, it seems that EVERY ISP IN SA is on that list EXCEPT MTN :wtf:

 

[MaxST]

Feedback and Suggestion: The same rep / Support should deal with a ticket logged to [email protected] from conception until completion. It really does get a little tedious having only parts of the question / issues answered and not being able to directly speak to the same person again to clarify the answer. I have also had different support people give me two different answers. When I inquired about this service I was told that non-realtime data will be shaped, and before we get back into that spiral, I know this is not the case, but simply a support agent making a mistake. Wrong script I'm guessing.

Afri*, could you please get the Social Media Manager to reply to the questions I asked in ticket XDP-407-51993

 

[AfriGuy]

Feedback and Suggestion: The same rep / Support should deal with a ticket logged to [email protected] from conception until completion. It really does get a little tedious having only parts of the question / issues answered and not being able to directly speak to the same person again to clarify the answer. I have also had different support people give me two different answers. When I inquired about this service I was told that non-realtime data will be shaped, and before we get back into that spiral, I know this is not the case, but simply a support agent making a mistake. Wrong script I'm guessing.

Afri*, could you please get the Social Media Manager to reply to the questions I asked in ticket XDP-407-51993

I believe everything has been covered from his reply.