Afrihost Business Uncapped Feedback - 2

Status
Not open for further replies.
Yay! I am leaving Afrihost for good on almost all their services in about 2 weeks time. Going to a non-Telkom ISP on a business package.

I am happy that I don't have to deal with evident terrible service as per above. It costs a person / business more money to call Afrihost support / accounts because the other options are just pointless because they rely on the ClientZone / Live Chat app - how are you supposed to use it when the speeds / connection is pathetic?

I remember going through this type of service and support issues with DSTV. I then proceeded down the CPA / ECNS laws and I got a refund of R3000 odd because of non-delivery and breach of contract. They even ended up paying for the calls that I had to make to their support centre more than 5 times in a month.

So @ MaxST I would recommend going down that route if you get no joy and go to ISPA as well.

I used to promote Afrihost to my clients but not anymore!
 
Last edited:
How can this even be allowed: 8MB Uncapped Business

Last Result:
Download Speed: 394 kbps (49.3 KB/sec transfer rate)
Upload Speed: 150 kbps (18.8 KB/sec transfer rate)
Latency: 492 ms
Wednesday, 29 October 2014 20:20
 
PurSpyk!! said:
How can this even be allowed: 8MB Uncapped Business

Last Result:
Download Speed: 394 kbps (49.3 KB/sec transfer rate)
Upload Speed: 150 kbps (18.8 KB/sec transfer rate)
Latency: 492 ms
Wednesday, 29 October 2014 20:20
Click to expand...

These results could indicate a bigger problem on the local hardware, do you have a traceroute I can look at?
 
Okay so its a bit better tonight, but still very sluggish compared to business hours. PING IS THROUGH THE ROOF!
How I see it now is Afrihost is a cat with 9 lives, every day with slow speeds is a life lost until I get a new cat ;)

3868888291.png

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Segg>tracert www.google.co.za

Tracing route to www.google.co.za [74.125.233.99]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms Router [10.0.0.1]
2 8 ms 8 ms 27 ms 105-236-15-1-esr-lo.mtnbusiness.co.za [105.236.15.1]
3 51 ms 24 ms 77 ms ipc-recieve-jh-3a.za.mtnbusiness.net [41.181.178.29]
4 10 ms 117 ms 21 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
5 10 ms 63 ms 20 ms jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.165.114]
6 271 ms 220 ms 206 ms ls-pr-2.uk--ls-cr-2.uk-a.mtn.net [209.212.111.187]
7 198 ms 294 ms 201 ms google-peering-ls-pr-2.uk.mtnns.net [209.212.99.13]
8 226 ms 201 ms 282 ms 209.85.255.76
9 201 ms 190 ms 190 ms 66.249.95.9
10 191 ms 190 ms 197 ms 72.14.239.129
11 191 ms 190 ms 194 ms jnb01s08-in-f3.1e100.net [74.125.233.99]

Trace complete.

C:\Users\Segg>tracert www.mybroadband.co.za

Tracing route to www.mybroadband.co.za [197.242.89.170]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms Router [10.0.0.1]
2 7 ms 7 ms 7 ms 105-236-15-1-esr-lo.mtnbusiness.co.za [105.236.15.1]
3 13 ms 8 ms 61 ms ipc-recieve-jh-4a.za.mtnbusiness.net [41.181.178.41]
4 13 ms 41 ms 27 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
5 42 ms 144 ms 43 ms jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.165.114]
6 30 ms 54 ms 114 ms 41.181.180.10
7 82 ms 99 ms 104 ms 196.44.0.72
8 * * * Request timed out.
9 224 ms 187 ms 267 ms CORE.GP-CN-HET-MEE-1.TO.GP-MR-VOD-MEE-1.DFA.P2P.10G.za.africainx.net [41.84.12.151]
10 260 ms 265 ms 185 ms 41-66-132-246-f6.HET001-CPE-1-to-GP-CN-HET-MEE-1.africainx.net [41.66.132.246]
11 223 ms 186 ms 271 ms core-access-switch1.jnb1.host-h.net [197.189.193.1]
12 243 ms 239 ms 244 ms row-access-switch1-row3-4.jnb1.host-h.net [197.189.193.36]
13 305 ms 365 ms 354 ms 197.242.89.170

Trace complete.
 
AfriGuy said:
These results could indicate a bigger problem on the local hardware, do you have a traceroute I can look at?
Click to expand...

Tracing route to www.bbc.net.uk [212.58.246.91]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 522 ms 508 ms 461 ms 41.181.54.85
4 663 ms 640 ms 588 ms ipc-recieve-tb-2a.mtnbusiness.net [41.181.54.86]

5 478 ms 482 ms 501 ms tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.18
4.28]
6 663 ms 653 ms 652 ms unc-cpt-1.mtnns.net [196.44.18.8]
7 589 ms 589 ms 599 ms 196.44.31.106
8 564 ms 573 ms 543 ms am-cr-1.am--lt-cr-1.uk-a.mtnns.net [196.44.31.22
1]
9 652 ms 769 ms 818 ms ls-pr-1.uk--ls-cr-1.uk-a.mtn.net [209.212.111.83
]
10 816 ms * 573 ms bbc-linx.pr01.thdow.bbc.co.uk [195.66.224.103]
11 * * * Request timed out.
12 454 ms 490 ms 488 ms ae0.er02.cwwtf.bbc.co.uk [132.185.254.90]
13 567 ms 572 ms 611 ms 132.185.255.165
14 566 ms 613 ms 604 ms bbc-vip012.cwwtf.bbc.co.uk [212.58.246.91]

Trace complete.
 
Segg said:
Okay so its a bit better tonight, but still very sluggish compared to business hours. PING IS THROUGH THE ROOF!
How I see it now is Afrihost is a cat with 9 lives, every day with slow speeds is a life lost until I get a new cat ;)

View attachment 162581

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Segg>tracert www.google.co.za

Tracing route to www.google.co.za [74.125.233.99]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms Router [10.0.0.1]
2 8 ms 8 ms 27 ms 105-236-15-1-esr-lo.mtnbusiness.co.za [105.236.15.1]
3 51 ms 24 ms 77 ms ipc-recieve-jh-3a.za.mtnbusiness.net [41.181.178.29]
4 10 ms 117 ms 21 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
5 10 ms 63 ms 20 ms jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.165.114]
6 271 ms 220 ms 206 ms ls-pr-2.uk--ls-cr-2.uk-a.mtn.net [209.212.111.187]
7 198 ms 294 ms 201 ms google-peering-ls-pr-2.uk.mtnns.net [209.212.99.13]
8 226 ms 201 ms 282 ms 209.85.255.76
9 201 ms 190 ms 190 ms 66.249.95.9
10 191 ms 190 ms 197 ms 72.14.239.129
11 191 ms 190 ms 194 ms jnb01s08-in-f3.1e100.net [74.125.233.99]

Trace complete.

C:\Users\Segg>tracert www.mybroadband.co.za

Tracing route to www.mybroadband.co.za [197.242.89.170]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms Router [10.0.0.1]
2 7 ms 7 ms 7 ms 105-236-15-1-esr-lo.mtnbusiness.co.za [105.236.15.1]
3 13 ms 8 ms 61 ms ipc-recieve-jh-4a.za.mtnbusiness.net [41.181.178.41]
4 13 ms 41 ms 27 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
5 42 ms 144 ms 43 ms jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.165.114]
6 30 ms 54 ms 114 ms 41.181.180.10
7 82 ms 99 ms 104 ms 196.44.0.72
8 * * * Request timed out.
9 224 ms 187 ms 267 ms CORE.GP-CN-HET-MEE-1.TO.GP-MR-VOD-MEE-1.DFA.P2P.10G.za.africainx.net [41.84.12.151]
10 260 ms 265 ms 185 ms 41-66-132-246-f6.HET001-CPE-1-to-GP-CN-HET-MEE-1.africainx.net [41.66.132.246]
11 223 ms 186 ms 271 ms core-access-switch1.jnb1.host-h.net [197.189.193.1]
12 243 ms 239 ms 244 ms row-access-switch1-row3-4.jnb1.host-h.net [197.189.193.36]
13 305 ms 365 ms 354 ms 197.242.89.170

Trace complete.
Click to expand...

Also very high, and what looks like erratic, latency :(
Was it OK earlier today?
 
PurSpyk!! said:
Tracing route to www.bbc.net.uk [212.58.246.91]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 522 ms 508 ms 461 ms 41.181.54.85
4 663 ms 640 ms 588 ms ipc-recieve-tb-2a.mtnbusiness.net [41.181.54.86]

5 478 ms 482 ms 501 ms tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.18
4.28]
6 663 ms 653 ms 652 ms unc-cpt-1.mtnns.net [196.44.18.8]
7 589 ms 589 ms 599 ms 196.44.31.106
8 564 ms 573 ms 543 ms am-cr-1.am--lt-cr-1.uk-a.mtnns.net [196.44.31.22
1]
9 652 ms 769 ms 818 ms ls-pr-1.uk--ls-cr-1.uk-a.mtn.net [209.212.111.83
]
10 816 ms * 573 ms bbc-linx.pr01.thdow.bbc.co.uk [195.66.224.103]
11 * * * Request timed out.
12 454 ms 490 ms 488 ms ae0.er02.cwwtf.bbc.co.uk [132.185.254.90]
13 567 ms 572 ms 611 ms 132.185.255.165
14 566 ms 613 ms 604 ms bbc-vip012.cwwtf.bbc.co.uk [212.58.246.91]

Trace complete.
Click to expand...

A bit hard to tell off the bat, but it looks like the latency is being introduced at your exchange.
Does the Telkom guest account show the same latency?
 
AfriGuy said:
A bit hard to tell off the bat, but it looks like the latency is being introduced at your exchange.
Does the Telkom guest account show the same latency?
Click to expand...

Can I ping the same account on the telkom guest account? I am forever doing tests with no actual resolution to my problems.
 
AfriGuy said:
It won't show results on the 3rd hop, but it should show latency to the 2nd.
A speedtest done here can also show some good results http://capetown.spdtst.saix.net/
Click to expand...

Did another test on my Afrihost account, using the link above

Last Result:
Download Speed: 976 kbps (122 KB/sec transfer rate)
Upload Speed: 112 kbps (14 KB/sec transfer rate)
Latency: 455 ms
Wednesday, 29 October 2014 20:55

How can the latency be so high, its always been around 30ms??
 
AfriGuy said:
Also very high, and what looks like erratic, latency :(
Was it OK earlier today?
Click to expand...

Yes it's fine during business hours but around 17:00-19:00 it slows down drastically, since we use this at home but for business purposes it's the most crucial time of the day for it to be working. I have a feeling not enough capacity was added to the IPC upgrade...
 
Ai ai ai, I can confirm that the north is still having some issues. This is actually worse than before the upgrade as I could at least game. Now my pings are sky high!!

Code: 
Tracing route to www.afrihost.com [197.242.144.102]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.254
  2     7 ms     6 ms     7 ms  105-236-3-1-esr-lo.mtnbusiness.co.za [105.236.3.1]
  3    30 ms    44 ms    31 ms  ipc-recieve-rb-3a.za.mtnbusiness.net [41.181.178.77]
  4    15 ms    42 ms    42 ms  rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.146]
  5    43 ms    17 ms    22 ms  jh-cr-2.za--rb-cr-1.za-b.mtnns.net [196.44.31.171]
  6    28 ms     9 ms    54 ms  qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
  7    18 ms    20 ms    26 ms  196.44.31.99
  8    51 ms    27 ms    12 ms  196.30.1.53
  9    10 ms    10 ms    10 ms  196.31.220.25
 10     9 ms     9 ms     9 ms  196.31.63.206
 11    11 ms    19 ms    11 ms  vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
 12    10 ms     9 ms     9 ms  cms-gm.afrihost.com [197.242.144.102]

Trace complete.
 
I am curious as to what has happened the last 2-3 days. I am running on a 2mb uncapped business and service has been great.
However speed has been very unreliable the last 2 days. I had one of Afrihost's support on the line yesterday evening after work.
Resynced the port, tried different dns.
We tried his test capped account and the Speed tests were perfect. This eliminates my line as the issue.
The moment I am back to my account, the sporadic nature and up and down speeds rears its ugly head.
I tried running speedtests to various spots around the country and results were anywhere between .70 mb - 1.5 mb
whereas usually I would hit 1.75-1.80 and keep it pegged. Something is not right.
 
Segg said:
Yes it's fine during business hours but around 17:00-19:00 it slows down drastically, since we use this at home but for business purposes it's the most crucial time of the day for it to be working. I have a feeling not enough capacity was added to the IPC upgrade...
Click to expand...

It's even worse than before. Either there was no upgrade or it's not enough.

10Mbit

2744461173.png


2744463558.png
 
Another test I did now. This is causing ****ty lag in games!!

Code: 
Tracing route to www.afrihost.com [197.242.144.102]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.254
  2     5 ms     5 ms     5 ms  105-236-3-1-esr-lo.mtnbusiness.co.za [105.236.3.1]
  3     7 ms     7 ms     7 ms  ipc-recieve-rb-3a.za.mtnbusiness.net [41.181.178.77]
  4    27 ms    25 ms    17 ms  rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.146]
  5     8 ms     8 ms     8 ms  jh-cr-2.za--rb-cr-1.za-b.mtnns.net [196.44.31.171]
  6    12 ms     9 ms     9 ms  qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
  7    10 ms    21 ms     9 ms  196.44.31.99
  8    11 ms    13 ms    14 ms  196.30.1.53
  9     9 ms     8 ms     8 ms  196.31.220.25
 10    26 ms    31 ms    53 ms  196.31.63.206
 11    51 ms    75 ms    42 ms  vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
 12     9 ms     8 ms     8 ms  cms-gm.afrihost.com [197.242.144.102]

Trace complete.
 
Here's the graph that has been running from ping plotter for the past few minutes

Untitled.jpg

and

Untitled2.jpg

EDIT: Speed has worsened since previous post this evening

3869109572.png
 
Last edited:
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X