Afrihost Business Uncapped Feedback - 2

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I have no connection on my bus account also nothing on my free 1 gig account......hope this is a Telkom issue, if not I'm gone at the end of the month, I'm so tired of this no explanation excuses from AH......
 
AfriMan said:
I think it's more complex than that and I wouldn't want to to judge the work of others so harshly. I know the guys worked through the weekend on the updates, which were prepared by an internationally recognised development firm who do similar work in the US and EU. I wouldn't jump to label people as incompetent at this level of technical complexity and proficiency. It's certainly something that I would not be able to do, and given the constraints they have to work in, I believe they have done their best and few would do better in those circumstances.
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Actually, it's very easy to label work at this level complexity and proficiency. It doesn't matter if you are implementing Pastel for a 5-person company, rebuilding a network for an international conglomerate or updating a massive ERP system for the biggest banks in the world. When you update something, you test it first. You then create a rollback plan if it doesn't work well in the production environment. If it fails in the production environment, you roll back to the previous version of the stable system.

Exactly what constraints are holding them from following the same procedures as everybody else in IT? Might there be some system downtime involved? Well, it can't be worse than 4 straight days of complete system downtime for thousands of your customers, which is what you have right now. 0.3 MB might as well be 0 MB.

The fact that these clowns work in the US and EU make no difference. Every day incompetent software firms are sued for darn-near destroying businesses with their shoddy work. It happens in SA, it happens in the EU, it happens in the US. The fact that they worked through the night also means nothing. I can work through the night to try and build a spaceship. If the next day I haven't accomplished anything, nobody is going to give me a gold star for trying to do something and failing utterly at it.

I would actually encourage Afrihost to consider legal action against these vendors. They have lost you a lot of customers. They've certainly lost you my business.
 
vinnigepiet said:
I have no connection on my bus account also nothing on my free 1 gig account......hope this is a Telkom issue, if not I'm gone at the end of the month, I'm so tired of this no explanation excuses from AH......
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I'll need to take a look at your account to figure this out with you. Can you please drop me a PM?
 
I cannot remember the last time I have had such bitterness towards a service provider. AH is spin-doctoring every single one of their clients.

I honestly have not seen shred of evidence of this issue being resolved apart from Afriman/AfriGenie/Afriguy blowing smoke here on the myBB forum. Seriously, it's the same repetitive story and it never produces any results.

S.A. consumers are getting bent more and more.

Rant over. Now I'm going to try and unplug myself from this chaos.
 
Hellocat said:
Actually, it's very easy to label work at this level complexity and proficiency. It doesn't matter if you are implementing Pastel for a 5-person company, rebuilding a network for an international conglomerate or updating a massive ERP system for the biggest banks in the world. When you update something, you test it first. You then create a rollback plan if it doesn't work well in the production environment. If it fails in the production environment, you roll back to the previous version of the stable system.

Exactly what constraints are holding them from following the same procedures as everybody else in IT? Might there be some system downtime involved? Well, it can't be worse than 4 straight days of complete system downtime for thousands of your customers, which is what you have right now. 0.3 MB might as well be 0 MB.

The fact that these clowns work in the US and EU make no difference. Every day incompetent software firms are sued for darn-near destroying businesses with their shoddy work. It happens in SA, it happens in the EU, it happens in the US. The fact that they worked through the night also means nothing. I can work through the night to try and build a spaceship. If the next day I haven't accomplished anything, nobody is going to give me a gold star for trying to do something and failing utterly at it.

I would actually encourage Afrihost to consider legal action against these vendors. They have lost you a lot of customers. They've certainly lost you my business.
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I know there are different levels and circumstances. Sometimes you have a neatly worked out project plan that all goes ticking along nicely, and sometimes you're cutting code till 7am the day before launch because you know that if you don't, thousands of people will not be able to work or receive services. At the scale we're talking about, we have to weigh up the impact and potential problems against the potential delay of waiting weeks or months to do things strictly by the book, and we always try to err on the side of our clients. In this case, we may have got it wrong. Our motivation was to improve the network to give our clients an awesome experience having just had a few weeks of very poor speeds, we didn't want to wait until next year but maybe we should have. Even if we had, there could still have been bugs, and then there is the decision to look at whether it's better to go live and work out issues as they come up, or roll back and firstly risk experiencing the same issues as you had when you decided you needed the update, but also that will all the planning for a new update, you could be in the same position anyway on the next rollout.
 
720p is streaming perfectly fine now, so I assume my speed has improved quite a bit.
 
I am really disappointed in the way AH has been handling this. No notifications, no nothing via email. They have now forced my hand to move. Hopefully things will be back to normal in the new year and I can give it another go. I just cannot afford this right now. Our busiest time of the year!
 
AfriMan said:
They did literally work through the night and are already back at it. The issues we are experiencing affect Axxess's network as well, but the experience may be different based on where their clients are concentrated and the amount of traffic they are moving. But they are also involved in this process.
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That might be the case, but if my staff worked overnight and I saw zero improvement I would seriously start to wonder what is going on. Its mind blowing how the same issues can be going on for months on end. This reminds me of Eskom, blame issues on others, ie the Apple update, that just happened at a convenient time, and it allowed you to buy time.

This is going to cost your company big time, and although a lot of us have waited for you guys to fix what you are selling, I think our patience is starting to run thin
 
Orihalcon said:
This is evident because even while the downloads are so slow I can still stream at 1080p at full speed.
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Well, as an AH customer I battle to stream at 24op ATM .... You lucky sod :p

At least I can connect - but I find the speeds and latencies erratic - as do many users I believe.
 
electrofreeze said:
same crappy speeds since sunday
thought the problems was solved
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Not quite yet, our Team has made some progress in improving the problem with our Network Management Software, but some of our clients are still affected.
 
Ahhh look at this pure joy, not on AH though... Like the net should be

3906010651.png


6mb account
 
Type RSA said:
Ahhh look at this pure joy, not on AH though... Like the net should be

3906010651.png


6mb account
Click to expand...

Quite a few of our Capped users are starting to see some significant improvements, our Business Users shouldn't be too far behind them.
 
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