Afrihost Business Uncapped Feedback - 2

[AfriGenie]

So surely deleting it and creating a new one would resolve it? Or is this issue pretty indiscriminate between new and existing ones?

At this stage it is pretty indiscriminate, I've seen brand new accounts affected as badly or even worse than some of the accounts posted there.

 

[bullzeye.za]

This is my 10MB Business line this afternoon.



Whatever changes they're making seem to only be making things *worse* - this is the worst it's been so far.

 

[Segg]

As our Team continues to make changes and load updated software, there may be moments where the speeds drop off for a period of time, you should definitely see your speeds start to improve again.

Surely an update shouldn't cause a problem like this? Nothing is responding after the exchange

 

[AfriGenie]

I don't bother with the support staff or critical care, neither departments have actually solved anything for me....I did all the grunt work, managed to find out what was wrong on my end and solved the problem myself, I'm no network engineer/administrator....When things go wrong that are out of my control then I just post in this thread and if that yields no results then I kick and scream until it's dealt with....Can't go on much longer like this, support staff as well as critical care really need to wake up at AH...I will get a call from critical care like 3 or 4 days later when everything is working fine but once the s*** hits the fan then critical care won't phone, this has been my experience with them, not a pleasant one at all....

Not great to hear that.

There have been significant changes made to the way in which Critical Care is run over the past few weeks to ensure that they can provide much more targeted and focused assistance exactly when you need.

 

[crxboy]

I suspect that the next ISP of the year will not be going AH. The guys that warned us with the MTN switch must be having a good chuckle right now. Good one boys, I cannot deny that "you told us so". Now for some whisky and ISP shopping.

 

[Ho3n3r]

Buffering because I'm getting less than a quarter of my potential speed, on Youtube.

But I'm sure everything's working smoothly.

 

[Bursty-dude]

20+ hours and still no reply from your "24 Hour Support" team....

 

[Ho3n3r]

I don't bother with the support staff or critical care, neither departments have actually solved anything for me....I did all the grunt work, managed to find out what was wrong on my end and solved the problem myself, I'm no network engineer/administrator....When things go wrong that are out of my control then I just post in this thread and if that yields no results then I kick and scream until it's dealt with....Can't go on much longer like this, support staff as well as critical care really need to wake up at AH...I will get a call from critical care like 3 or 4 days later when everything is working fine but once the s*** hits the fan then critical care won't phone, this has been my experience with them, not a pleasant one at all....

No point to even bother with their email/phone support team. They basically wanna tell you every time to just switch it off and on again after they did a port recreation on their side, and if it doesn't work, you strike a permanent blank.

 

[AfriGenie]

20+ hours and still no reply from your "24 Hour Support" team....

Could you send me your ticket ID so that I can check why there has been such an extended time since you received an update on the ticket.

 

[Segg]

Okay so tracert is back to normal, but speeds aren't - will be watching them for the mean time and report back later

 

[TEXTILE GUY]

I don't bother with the support staff or critical care, neither departments have actually solved anything for me....I did all the grunt work, managed to find out what was wrong on my end and solved the problem myself, I'm no network engineer/administrator....When things go wrong that are out of my control then I just post in this thread and if that yields no results then I kick and scream until it's dealt with....Can't go on much longer like this, support staff as well as critical care really need to wake up at AH...I will get a call from critical care like 3 or 4 days later when everything is working fine but once the s*** hits the fan then critical care won't phone, this has been my experience with them, not a pleasant one at all....

I hear you, I just checked on the response from support - the dude is justifying his cut and paste response rather than solving the problem .... which again helps nothing.

How AH has changed since I joined ... Oh well, I have come to realise that no amount of moaning or complaining will help, so I have decided to destress and play the wait and see game.

 

[matieut]

This is my 10MB Business line this afternoon.



Whatever changes they're making seem to only be making things *worse* - this is the worst it's been so far.

Also have problems on 10Meg bus account based in Randburg - this is at 17h46 today - this happens randomly every day:
http://www.speedtest.net/my-result/3919053139 C:\Users\Matieu>tracert [url]www.google.com

Tracing route to www.google.com [64.233.166.105]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 6 ms 6 ms 6 ms 105-236-14-65-esr-lo.mtnbusiness.co.za [105.236.
14.65]
3 9 ms 8 ms 10 ms ipc-recieve-rb-4a.za.mtnbusiness.net [41.181.178
.89]
4 38 ms 30 ms 8 ms rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.14
6]
5 9 ms 17 ms 9 ms jh-cr-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.95
]
6 13 ms 17 ms 13 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
7 238 ms 306 ms 214 ms ls-cr-2.uk--rb-cr-1.za-g.mtnns.net [196.44.31.11
4]
8 240 ms 324 ms 217 ms ls-cr-1.uk--ls-cr-2.uk-a.mtnns.net [196.44.31.15
6]
9 192 ms 193 ms 232 ms ls-pr-2.uk--ls-cr-1.uk-a.mtn.net [209.212.111.20
3]
10 203 ms 200 ms 202 ms google-peering-ls-pr-2.uk.mtnns.net [209.212.99.
13]
11 217 ms 251 ms 214 ms 209.85.255.78
12 253 ms 205 ms 218 ms 209.85.245.2
13 257 ms 234 ms 236 ms 66.249.95.173
14 * 201 ms 245 ms 209.85.242.15
15 * * * Request timed out.
16 217 ms 235 ms 217 ms 64.233.166.105

Trace complete.

C:\Users\Matieu>
Its the same problem that has been ongoing for about 3 months now.
Afrihost/man/genie/girl/dog/cat/etc Please sort this out

 

[AfriGenie]

I hear you, I just checked on the response from support - the dude is justifying his cut and paste response rather than solving the problem .... which again helps nothing.

How AH has changed since I joined ... Oh well, I have come to realise that no amount of moaning or complaining will help, so I have decided to destress and play the wait and see game.

Afrihost has grown over the past few years, but for the most part we are trying hard to keep the Afrihost spirit alive and kicking, but with growing as quickly as we have, there does come a degree of growing pains. We are pushing hard to expand our Support Team and get them at the Afrihost level!

 

[AfriGenie]

Also have problems on 10Meg bus account based in Randburg - this is at 17h46 today - this happens randomly every day:
http://www.speedtest.net/my-result/3919053139Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Matieu>tracert www.google.com

Tracing route to www.google.com [64.233.166.105]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 6 ms 6 ms 6 ms 105-236-14-65-esr-lo.mtnbusiness.co.za [105.236.
14.65]
3 9 ms 8 ms 10 ms ipc-recieve-rb-4a.za.mtnbusiness.net [41.181.178
.89]
4 38 ms 30 ms 8 ms rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.14
6]
5 9 ms 17 ms 9 ms jh-cr-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.95
]
6 13 ms 17 ms 13 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
7 238 ms 306 ms 214 ms ls-cr-2.uk--rb-cr-1.za-g.mtnns.net [196.44.31.11
4]
8 240 ms 324 ms 217 ms ls-cr-1.uk--ls-cr-2.uk-a.mtnns.net [196.44.31.15
6]
9 192 ms 193 ms 232 ms ls-pr-2.uk--ls-cr-1.uk-a.mtn.net [209.212.111.20
3]
10 203 ms 200 ms 202 ms google-peering-ls-pr-2.uk.mtnns.net [209.212.99.
13]
11 217 ms 251 ms 214 ms 209.85.255.78
12 253 ms 205 ms 218 ms 209.85.245.2
13 257 ms 234 ms 236 ms 66.249.95.173
14 * 201 ms 245 ms 209.85.242.15
15 * * * Request timed out.
16 217 ms 235 ms 217 ms 64.233.166.105

Trace complete.

C:\Users\Matieu>
Its the same problem that has been ongoing for about 3 months now.
Afrihost/man/genie/girl/dog/cat/etc Please sort this out

This is very typical of what we are seeing happening with certain user's accounts.

I am hoping you should start seeing significantly better consistency over the coming days.

 

[matieut]

Thanks for the prompt reply; lets see what happens and if this is resolved before 25th of this month; I am not going through another month like the last 3 months have been

 

[PurSpyk!!]

Thanks, surely this should have been done when I first sent my results, why do I have to beg and carry on on these forums before something is done? I will only be able to test latter this evening, lets hope there is an improvement. Can you tell me what on the tests shows my issues, so I can see for myself when doing tests?

I think someone serious needs to understand flipping the switch to the left is for slow, to the right is fast, once again speed is absolutely crap

Last Result:
Download Speed: 825 kbps (103.1 KB/sec transfer rate)
Upload Speed: 836 kbps (104.5 KB/sec transfer rate)
Latency: 40 ms
Tuesday, 18 November 2014 18:09

So much for cranking it up abit, your support guys, or network people are utterly useless. Everytime you say there will be an improvement, it gets progressively slower.

 

[8-BALL]

No response to my earlier (read days ago responses on the thread) or my problems that Afriguy was having a specialist look at, no responses at all now I get home to this:



FFS Afrihost, I have borne out the last 3 months of frankly shockingly bad service not only from a product performance point of view but from a support aspect too.

Each time we are told it is getting better, but I am starting to think Afrihost are taking cues from our politicians. 0 accountability, promises of future value hold no water for me when I cant use the service I am paying R 1k for per month. If Afrihost were offsetting my account that I could purchase a secondary one I wouldn't have such an issue but continually forking out for extra accounts and the ad nauseum testing is absurd. Even telkom refunds you when their services don't work.

Come on guys you are doing nothing to foster a good relationship other than acting like punching bags.

 

[PurSpyk!!]

No response to my earlier (read days ago responses on the thread) or my problems that Afriguy was having a specialist look at, no responses at all now I get home to this:



FFS Afrihost, I have borne out the last 3 months of frankly shockingly bad service not only from a product performance point of view but from a support aspect too.

Each time we are told it is getting better, but I am starting to think Afrihost are taking cues from our politicians. 0 accountability, promises of future value hold no water for me when I cant use the service I am paying R 1k for per month. If Afrihost were offsetting my account that I could purchase a secondary one I wouldn't have such an issue but continually forking out for extra accounts and the ad nauseum testing is absurd. Even telkom refunds you when their services don't work.

Come on guys you are doing nothing to foster a good relationship other than acting like punching bags.

I think this is becoming the norm for AH these days, and then you look at their site and you will find about 50 people listed under support, and yet they still cant give feedback?

 

[TEXTILE GUY]

I think they have flipped the switch to the East.

Internet flowing like a charm here - kids playing Far Cry 4 online, wife chatting online and I am steaming 720p no buffering

Afripeople - dont touch anything .... Its working

 

[Ho3n3r]

I think they have flipped the switch to the East.

Internet flowing like a charm here - kids playing Far Cry 4 online, wife chatting online and I am steaming 720p no buffering

Afripeople - dont touch anything .... Its working

That makes one of us.