Afrihost Business Uncapped Feedback - 2

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AfriGenie

AfriGenie

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Fr0sT said:
Can i come back to Afrihost, or are they still broken?
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There has been significant improvement for many of our clients, but I am still seeing reports of users not getting the correct throughput, causing slower than normal speeds.
 
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Fr0sT

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AfriGenie said:
There has been significant improvement for many of our clients, but I am still seeing reports of users not getting the correct throughput, causing slower than normal speeds.
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Okay thnx for the reply, so if i sign up now can i cancel again before 25 of this month if i am not happy?
 
AfriGenie

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Fr0sT said:
Okay thnx for the reply, so if i sign up now can i cancel again before 25 of this month if i am not happy?
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Yup! You are even welcome to request a cancellation immediately, this cancellation can be removed at any point before November 30 at 00h00.
 
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Tango

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AfriGenie said:
I hope that the bottom graphic is of the speeds you are currently getting... And not the top one. :erm:
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Well for most of the night last night I was getting the bottom one - but that ended this morning at roughly 03:30am!!
But this is what I dont understand - how come some times it runs perfect and other times not. Just when I think NOW it's being sorted, the same shyte starts again. I actually saw it happen this morning and sent you guys at support a picture of it .
 
Rickster

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0156bfc69d.png


so_good.png


"Feels good"
 
AfriGenie

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Tango said:
Well for most of the night last night I was getting the bottom one - but that ended this morning at roughly 03:30am!!
But this is what I dont understand - how come some times it runs perfect and other times not. Just when I think NOW it's being sorted, the same shyte starts again. I actually saw it happen this morning and sent you guys at support a picture of it .
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Our Team is running through quite a few iterations and versions of the Network Management Software, trying to find one that functions the best whilst ensuring our network remains stable. That does unfortunately mean that there will be some variance in your speeds, I just hope that your speeds stay at this level!
 
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Tango

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Well, as I said, it was running well last night when I went to bed. This morning it started with a break or two down to nothing and then back up again.

The going from 100% normal speeds to the instant drop to crappy speeds is what I dont understand. If you follow the problem ticket number I sent to support, you will see exactly what I mean.
 
AfriGenie

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Tango said:
Well, as I said, it was running well last night when I went to bed. This morning it started with a break or two down to nothing and then back up again.

The going from 100% normal speeds to the instant drop to crappy speeds is what I dont understand. If you follow the problem ticket number I sent to support, you will see exactly what I mean.
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Those dips in your speeds do correspond closely to when we made changes with the Network Management Software, it does not look like we are planning any further changes today, so it should remain stable and at the current speeds now.
 
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KoolDaffy

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Speeds definitely better today. Still fluctuating a bit and got some high ping on local server but overall an improvement.
 
CataclysmZA

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At least uploads always seem to be stable.

Afrihost network upload.jpg

Pretty much ramps up almost immediately and stays there. I just wish I had a much higher upload speed.
 
CataclysmZA

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For anyone who doesn't read Gian's e-mails, here's the excerpt from the one we all received today that outlines the actual problem that's been bugging the network recently. Now it all makes sense, but I wish that we had been told this a month ago.

As promised here's an outline of the ADSL problems we've been experiencing and what we are doing about it:

I've tried to answer as best I can but I am somewhat technically challenged so forgive me if something is not completely clear.

The traffic and bandwidth on our ADSL network is managed by devices made by a leading overseas tech company.

These devices manage all the different type of traffic protocols (such as video streaming, online games and peer-to-peer torrents and downloads) at different times depending on how much capacity is available on our network.

Unfortunately they have been behaving inconsistently over the last few months for some reason. It has been a tricky problem to deal with because there were times everything seemed fine and we weren't sure exactly where the problem was.

We have been working closely with MTN and the device hardware company over this time to try to get to the bottom of it, but the problem has proved way more challenging to solve than any of us expected.

The devices' software was upgraded early last week to better improve our traffic management and better improve our ADSL clients' experience. This was done after months of R&D by the overseas company and after weeks of testing locally.

Unfortunately since the updates, for reasons we are not completely sure of at this time, these appliances have not been working as expected. They are not classifying all types of traffic correctly.

This means that we cannot properly shape some key traffic, such as certain types of peer-to-peer torrent downloads, because the devices are not always picking these protocols up accurately.

This in turn means we cannot manage the network usage as effectively as we need to, which leads to the network performing sub-optimally when it is filled to capacity.

When our network is stretched to capacity our ADSL clients contend and fight with each other for bandwidth and thus sometimes get poor and inconsistent speeds. It also means that there are times that their latency and pings are high.

So what are we doing about it?

All of our top guys, the top network guys from MTN and the engineers from the device manufacturer are all working around the clock on sorting this out as soon as possible. We have a whole team that is working from Afrihost. An engineer from the overseas company flew in and is working with the top engineers from Afrihost and MTN. We are also in constant and direct contact with all the engineers based overseas and everybody is working around the clock to solve this as soon as possible.
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