Afrihost Business Uncapped Feedback - 2

[kohlhtor]

My Speed is Fine in Pe get Full line Speed

 

[Bursty-dude]

Erratic as heil ..... and just as frustrating I bet.

It went way beyond frustrating 3 months ago already.





Tracing route to www.google.com [64.233.166.106]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 8 ms 7 ms 8 ms 105-236-11-193-esr-lo.mtnbusiness.co.za [105.236
.11.193]
3 10 ms 11 ms 11 ms ipc-recieve-rb-1a.za.mtnbusiness.net [41.181.178
.53]
4 19 ms 17 ms 13 ms rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.14
6]
5 19 ms 12 ms 13 ms jh-cr-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.95
]
6 27 ms 27 ms 20 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
7 209 ms 208 ms 212 ms ls-cr-2.uk--rb-cr-1.za.mtnns.net [196.44.31.114]

8 208 ms 209 ms 220 ms ls-cr-1.uk--ls-cr-2.uk-a.mtnns.net [196.44.31.15
6]
9 208 ms 212 ms 209 ms ls-pr-2.uk--ls-cr-1.uk-a.mtn.net [209.212.111.20
3]
10 193 ms 194 ms 205 ms google-peering-ls-pr-2.uk.mtnns.net [209.212.99.
13]
11 204 ms 196 ms 192 ms 209.85.255.76
12 195 ms 193 ms 215 ms 209.85.253.196
13 198 ms 198 ms 222 ms 64.233.174.82
14 198 ms 200 ms 197 ms 216.239.51.117
15 * * * Request timed out.
16 215 ms 217 ms 216 ms 64.233.166.106

Trace complete.

 

[Dianysis]

Local Tracert

Tracing route to news24.co.za [41.86.110.143]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 * 29 ms 30 ms 105-236-9-1-esr-lo.mtnbusiness.co.za [105.236.9.1]
3 32 ms 29 ms 29 ms ipc-recieve-rb-3a.za.mtnbusiness.net [41.181.178.77]
4 27 ms 22 ms 21 ms rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.146]
5 33 ms * 22 ms jh-cr-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.95]
6 24 ms 21 ms 28 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
7 37 ms 39 ms 28 ms 196.44.0.72
8 33 ms 30 ms 29 ms postfix.wipronet.co.za [196.22.161.133]
9 53 ms 50 ms 46 ms tengig-0-0-0-3-vic-p-2.mweb.co.za [197.80.7.34]
10 46 ms 43 ms 47 ms tengig-0-0-0-0-cpt-p-1.mweb.co.za [197.84.4.34]
11 45 ms 50 ms 58 ms vl-12-cpt-hscore-2.mweb.co.za [197.84.5.254]
12 52 ms 56 ms 58 ms vp-02-14.bb.ctn.c27.za.net [196.28.178.70]
13 46 ms 54 ms 59 ms gig5-2-cpt-opt-65-1.optinet.net [196.41.133.166]
14 45 ms 50 ms 52 ms OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6]
15 49 ms 45 ms 49 ms 197-84-208-146.cpt.mweb.co.za [197.84.208.146]
16 57 ms 57 ms * 41-86-110-143.mweb.co.za [41.86.110.143]
17 59 ms 53 ms 50 ms 41-86-110-143.mweb.co.za [41.86.110.143]

Trace complete.

International Tracert

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 28 ms 24 ms 30 ms 105-236-9-1-esr-lo.mtnbusiness.co.za [105.236.9.1]
3 26 ms 24 ms 23 ms ipc-recieve-rb-1a.za.mtnbusiness.net [41.181.178.53]
4 22 ms 25 ms 22 ms rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.146]
5 25 ms 27 ms 33 ms jh-cr-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.95]
6 31 ms 35 ms 28 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
7 219 ms * 237 ms ls-cr-2.uk--rb-cr-1.za-g.mtnns.net [196.44.31.114]
8 225 ms 239 ms 225 ms ls-cr-1.uk--ls-cr-2.uk-a.mtnns.net [196.44.31.156]
9 226 ms 222 ms 219 ms ls-pr-1.uk--ls-cr-1.uk-a.mtn.net [209.212.111.83]
10 229 ms 220 ms 226 ms linx-gw1.thn.ncuk.net [195.66.224.240]
11 203 ms 210 ms 214 ms te2-1-9.star10g.bdr-rt3.thdo.ncuk.net [80.249.97.17]
12 212 ms 212 ms * te1-1-1-31.core-rs2.thdo.ncuk.net [80.249.97.85]
13 205 ms 213 ms 225 ms www.thinkbroadband.com [80.249.99.130]

Trace complete.

International Speedtest
Downloaded 5120.0 kilobytes in 3:50 seconds. (22.18 KB/s)

Local Speedtest
Downloaded 4000.0 kilobytes in 58 seconds. (68.36 KB/s)




Test End Timestamp
19/11/2014 19:57:04.86

 

[Dianysis]

FFS......

Last Result:
Download Speed: 1843 kbps (230.4 KB/sec transfer rate)
Upload Speed: 429 kbps (53.6 KB/sec transfer rate)
Latency: 50 ms
11/19/2014, 8:28:45 PM

 

[Bursty-dude]

Seeing as your "24 Hour Support" still has not replied since I sent an updated email on the 17th already, here is an updated screenshot of the latest Speedtest results for all to see:




Nice, hey?
Ticket #VMU-464-11293

 

[Necuno]

You guys just need to pay a little moar

 

[TomasW]

AfriPeeps - All good on my side this evening - At least I wont have throw my other phone against the wall tonight.

The last one is FUBAR! What can I say, the frustration got to me. LOL

 

[TEXTILE GUY]

AfriPeeps - All good on my side this evening - At least I wont have throw my other phone against the wall tonight.

The last one is FUBAR! What can I say, the frustration got to me. LOL

View attachment 168713

Phone ..... ?

I found it more satisfying to beat the kids, and swear at the mother in law.

But it was the drinking and the valium that eventually started to take its toll ......

Glad to see that I am not the only one to come right.

 

[TomasW]

Phone ..... ?

I found it more satisfying to beat the kids, and swear at the mother in law.

But it was the drinking and the valium that eventually started to take its toll ......

Glad to see that I am not the only one to come right.

Disclaimer!!!

No Wives, Children, Pets and Mother In Laws (I think I got the order right) were harmed during the AH process of fixing our internet.

However, phones were broken, large amounts of alcohol consumed as well as the consumption of prescription drugs!!!

Please do not try this at home - This is not a guaranteed fix for your AH internet issues!!!!

So Far So Good - Thanks AfriPeeps

 

[Bursty-dude]

Goodbye Afrihost.
Hello different ISP.

After 3 months of nonsense and excuses, I have had enough.

 

[TEXTILE GUY]

Goodbye Afrihost.
Hello different ISP.

After 3 months of nonsense and excuses, I have had enough.

Pity man.

Not to brag, but rather to contrast for AH sake, my internet is really good ATM.

I tried streaming, gaming, torrents and general browsing since Tuesday - and I can honestly say, my side is sorted for now.

There are are two weeks till month end, and I for one hope you get sorted before then, because at the price, AH represents the best value in the market for business DSL.

(starting sound like I work for AH - I assure you I dont)

 

[Hummercellc]

So with Afrihost Plus, will we pay R99 for all our accounts in clientzone or R99 per account?

 

[AfriMan]

Morning Guys

We rolled out some big changes last night and it seems like posts after that have been mostly positive.

Our team are already back on the job, monitoring and testing and we'll see how their latest changes stand up to the daytime traffic of the network. We'll definitely keep at it until the performance is right.

Thanks for posting your positive and negative results, this is really helping us get a sense of what clients are experiencing and where to look for problems we can fix or improve.

 

[AfriMan]

Local Tracert

Tracing route to news24.co.za [41.86.110.143]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 * 29 ms 30 ms 105-236-9-1-esr-lo.mtnbusiness.co.za [105.236.9.1]
3 32 ms 29 ms 29 ms ipc-recieve-rb-3a.za.mtnbusiness.net [41.181.178.77]
4 27 ms 22 ms 21 ms rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.146]
5 33 ms * 22 ms jh-cr-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.95]
6 24 ms 21 ms 28 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
7 37 ms 39 ms 28 ms 196.44.0.72
8 33 ms 30 ms 29 ms postfix.wipronet.co.za [196.22.161.133]
9 53 ms 50 ms 46 ms tengig-0-0-0-3-vic-p-2.mweb.co.za [197.80.7.34]
10 46 ms 43 ms 47 ms tengig-0-0-0-0-cpt-p-1.mweb.co.za [197.84.4.34]
11 45 ms 50 ms 58 ms vl-12-cpt-hscore-2.mweb.co.za [197.84.5.254]
12 52 ms 56 ms 58 ms vp-02-14.bb.ctn.c27.za.net [196.28.178.70]
13 46 ms 54 ms 59 ms gig5-2-cpt-opt-65-1.optinet.net [196.41.133.166]
14 45 ms 50 ms 52 ms OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6]
15 49 ms 45 ms 49 ms 197-84-208-146.cpt.mweb.co.za [197.84.208.146]
16 57 ms 57 ms * 41-86-110-143.mweb.co.za [41.86.110.143]
17 59 ms 53 ms 50 ms 41-86-110-143.mweb.co.za [41.86.110.143]

Trace complete.

International Tracert

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 28 ms 24 ms 30 ms 105-236-9-1-esr-lo.mtnbusiness.co.za [105.236.9.1]
3 26 ms 24 ms 23 ms ipc-recieve-rb-1a.za.mtnbusiness.net [41.181.178.53]
4 22 ms 25 ms 22 ms rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.146]
5 25 ms 27 ms 33 ms jh-cr-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.95]
6 31 ms 35 ms 28 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
7 219 ms * 237 ms ls-cr-2.uk--rb-cr-1.za-g.mtnns.net [196.44.31.114]
8 225 ms 239 ms 225 ms ls-cr-1.uk--ls-cr-2.uk-a.mtnns.net [196.44.31.156]
9 226 ms 222 ms 219 ms ls-pr-1.uk--ls-cr-1.uk-a.mtn.net [209.212.111.83]
10 229 ms 220 ms 226 ms linx-gw1.thn.ncuk.net [195.66.224.240]
11 203 ms 210 ms 214 ms te2-1-9.star10g.bdr-rt3.thdo.ncuk.net [80.249.97.17]
12 212 ms 212 ms * te1-1-1-31.core-rs2.thdo.ncuk.net [80.249.97.85]
13 205 ms 213 ms 225 ms www.thinkbroadband.com [80.249.99.130]

Trace complete.

International Speedtest
Downloaded 5120.0 kilobytes in 3:50 seconds. (22.18 KB/s)

Local Speedtest
Downloaded 4000.0 kilobytes in 58 seconds. (68.36 KB/s)




Test End Timestamp
19/11/2014 19:57:04.86

We generally like to see pings on the second hop at around the 10ms mark or less. As high as 30ms is concerning and suggests exchange congestion could be an issue here.

 

[TEXTILE GUY]

So with Afrihost Plus, will we pay R99 for all our accounts in clientzone or R99 per account?

Think its been delayed for now

http://mybroadband.co.za/news/broadband/114501-afrihost-plus-price-details-how-it-works.html

 

[Dianysis]

We generally like to see pings on the second hop at around the 10ms mark or less. As high as 30ms is concerning and suggests exchange congestion could be an issue here.

Ok. Maybe a stupid question, but what can be done about this?

 

[AfriGenie]

Ok. Maybe a stupid question, but what can be done about this?

The next step would depend on whether or not your ADSL line is with Afrihost or not. If it is with Afrihost, you just need send me a PM with your line number and I can then make a few tweaks on my side, which will hopefully then improved that latency on the second hop.

If your line is with Telkom, I would recommend contacting them to complete a Port Recreate for you, you could also send me the line number, I may be able to complete it for you.

 

[Dianysis]

The next step would depend on whether or not your ADSL line is with Afrihost or not. If it is with Afrihost, you just need send me a PM with your line number and I can then make a few tweaks on my side, which will hopefully then improved that latency on the second hop.

If your line is with Telkom, I would recommend contacting them to complete a Port Recreate for you, you could also send me the line number, I may be able to complete it for you.

Done

 

[bdvtheone]

Still stuffed on my end......

 

[Fr0sT]

Can i come back to Afrihost, or are they still broken?