Afrihost Business Uncapped Feedback - 2

[kohlhtor]

I phone support know their know about the problem but these don't know where the fault is
I spoke about update the website hi say the website get update soon
I don't believe this

 

[Jings]

Gave them a call, waited about 30 minutes, but my line seems OK for now. Just interesting, the first thing they did was to blame Telkom, asking me how far away from exchange I am, etc. But backed down immediately when I told them the line works fine (trace routes, pings, etc) with their 1GB free account and Telkom test account

They blame Telkom on their IVR recording. So the issue is actually with Afrihost?

 

[whatwhat]

That is always the afrihost way though, blame telkom until proven wrong.

My speed is also crap, 45kb/s in a 20 MB business account.

 

[KoolDaffy]

Speed seems to be sorted on my side right now. No more issues.

So far, anyway.

 

[electrofreeze]

and here the speed start to go down the crapper again
looks like a capacity or managing issue

 

[MonkeysUncle]

Yep, speeds in the crapper again. They probably took bandwidth from someone elae when i was on the phone with them, just to keep me quiet

 

[8-BALL]

Looking better but still far from ideal

 

[KoolDaffy]

Speed was fine for couple hours and gone back down the crapper

http://www.speedtest.net/my-result/4213617053

Assuming it's going to be like this until they sort out the issue.

 

[Hummercellc]

Looking better but still far from ideal

Latency is a joke, its seems to climb higher with every month that passes.

 

[KoolDaffy]

Be great if we could get some feedback or at least an update from them.

 

[8-BALL]

Yeah I know the Afri* guys need a break but it would be nice to have someone from their social media team on call to let on when there are clearly problems.

 

[TEXTILE GUY]

Youtube oh AH is like waiting for Zuma to pay back the money ATM....... Nether are going to happen today

 

[TEXTILE GUY]

Who fiddled with what when ?? Find them and kick their collective rases!!

The old saying goes - if it broke = then FFS dont try to fix it!!

 

[KoolDaffy]

Yeah I know the Afri* guys need a break but it would be nice to have someone from their social media team on call to let on when there are clearly problems.

Yeah, it takes literally few seconds to post an update on the situation instead of leaving clients in the dark.

 

[8-BALL]

Yeah, it takes literally few seconds to post an update on the situation instead of leaving clients in the dark.

Completely agree!

Oh look, nothings wrong

 

[KoolDaffy]

Completely agree!

Oh look, nothings wrong

I think that stays like that permanently.

 

[kohlhtor]

We all dreaming the problem Afrihost is all way open!!

 

[MonkeysUncle]

Completely agree!

Oh look, nothings wrong

That is brilliant . Oh Afrihost, you joker.

 

[KoolDaffy]

Sent in a text to support. Got a call back from them. Assuming it's the normal call centre staff.

Told me that they haven't been informed about what the problem actually is but it is a major problem and technicians are on site attending to it.

Also told them to put up a progress update on the website so that clients know exactly what's going on.

 

[kohlhtor]

While there are clients talking about this, it's still a really small group of users though. If there was a major outage we'd be much, much busier.

Watt a joke