Afrihost Business Uncapped Feedback - 2

Status
Not open for further replies.
8

8-BALL

Senior Member
Joined
Nov 8, 2006
Messages
578
10M CPT



Tracing route to www.afrihost.com [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms 1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

For shame Afrihost, for shame.


After a router reboot:

Tracing route to www.afrihost.com [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 111 ms 81 ms 74 ms 41.181.54.85
4 14 ms 16 ms 16 ms ipc-recieve-tb-2a.mtnbusiness.net [41.181.54.86]
5 429 ms * 517 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
6 161 ms 683 ms 283 ms compj-cpt-1.mtnns.net [196.44.18.2]
7 789 ms 215 ms 709 ms ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]
8 266 ms 632 ms 320 ms rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]
9 612 ms 673 ms 80 ms 196.44.31.97
10 53 ms 47 ms 54 ms 196.31.220.12
11 32 ms 33 ms 29 ms 196.31.220.25
12 30 ms 32 ms 32 ms 196.31.63.206
13 30 ms 30 ms 32 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
14 44 ms 46 ms 53 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

Via Mweb



Tracing route to www.afrihost.com [197.242.144.102]
over a maximum of 30 hops:

1 * * * Request timed out.
2 14 ms 12 ms 14 ms 197-84-96-137.cpt.mweb.co.za [197.84.96.137]
3 69 ms 65 ms 62 ms 197-84-96-138.cpt.mweb.co.za [197.84.96.138]
4 84 ms 92 ms 94 ms vl-92-cpt-hscore-1.mweb.co.za [197.84.2.2]
5 76 ms 73 ms 76 ms tengig-0-0-0-2-11-cpt-p-2.mweb.co.za [197.84.5.226]
6 14 ms 15 ms 10 ms 197-84-7-5.cpt.mweb.co.za [197.84.7.5]
7 203 ms 367 ms 154 ms mtn-pp.cpt-cinx-2.mweb.co.za [196.28.178.142]
8 642 ms 327 ms 569 ms 196.44.0.75
9 41 ms 39 ms 42 ms rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]
10 35 ms 35 ms 35 ms jh-dca-2.za--jh-cr-1.za-a.mtnns.net [196.44.0.221]
11 39 ms 36 ms 37 ms 196.30.1.53
12 39 ms 37 ms 38 ms 196.31.220.25
13 33 ms 33 ms 33 ms 196.31.63.206
14 39 ms 40 ms 39 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
15 49 ms 47 ms 46 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.
 
Last edited:
H

Hummercellc

Expert Member
Joined
Jan 6, 2008
Messages
3,451
Anyone else having strange latency in KZN?

This is how my line(s) used to be,
Traceroute output:
1 105-236-10-1-esr-lo.mtnbusiness.co.za (105.236.10.1) 4.659 ms 3.977 ms 4.639 ms
2 41.181.221.214 (41.181.221.214) 15.572 ms 15.203 ms 16.025 ms
3 rb-dca-2.za--qux-b.za.mtnbusiness.net (41.181.165.118) 15.801 ms 14.793 ms 16.845 ms
4 rb-dca-2.za--rb-cr-1.mtnns.net (196.44.31.122) 17.653 ms 16.728 ms 19.023 ms
5 196.44.31.97 (196.44.31.97) 16.944 ms 15.824 ms 16.030 ms
6 196.31.220.10 (196.31.220.10) 18.387 ms 18.508 ms 15.357 ms
7 196.31.220.21 (196.31.220.21) 16.002 ms 15.546 ms 15.878 ms
8 196.31.63.202 (196.31.63.202) 15.855 ms 15.534 ms 15.714 ms
9 vl9-ah-ha-2.za.mtnbusiness.net (196.30.42.133) 16.017 ms 16.685 ms 15.764 ms
10 cms-gm.afrihost.com (197.242.144.102) 15.572 ms 15.893 ms 15.514 ms

This is what it is like now, (notice the extra hop and different ESR)
Traceroute output:
1 105-237-134-1-esr-lo.mtnbusiness.co.za (105.237.134.1) 3.679 ms 4.639 ms 4.552 ms
2 41.181.221.213 (41.181.221.213) 92.362 ms 27.461 ms 26.282 ms
3 41.181.221.214 (41.181.221.214) 27.049 ms 26.363 ms 26.648 ms
4 rb-dca-2.za--qux-b.za.mtnbusiness.net (41.181.165.118) 26.806 ms 26.566 ms 26.439 ms
5 rb-cr-1.za--rb-dca-2.mtnns.net (196.44.31.122) 32.517 ms 32.334 ms 35.487 ms
6 jh-dca-2.za--jh-cr-1.za-a.mtnns.net (196.44.0.221) 48.983 ms
196.44.31.97 (196.44.31.97) 34.065 ms 32.149 ms
7 196.31.220.12 (196.31.220.12) 27.111 ms 31.238 ms 26.638 ms
8 196.31.220.25 (196.31.220.25) 27.771 ms 27.584 ms 53.232 ms
9 196.31.63.206 (196.31.63.206) 27.030 ms 27.347 ms 27.520 ms
10 vl9-ah-ha-2.za.mtnbusiness.net (196.30.42.133) 32.314 ms 31.968 ms 32.315 ms
11 cms-gm.afrihost.com (197.242.144.102) 48.034 ms 36.436 ms 34.503 ms

And this is what I am getting with a Internet Solutions account
Tracing route to is.co.za [196.26.2.114]
over a maximum of 30 hops:

1 * * * Request timed out.
2 8 ms 8 ms 8 ms 196.38.74.246
3 8 ms 7 ms 7 ms cdsl1-umh-gi0-0-0-3102.ip.isnet.net [196.38.74.245]
4 8 ms 8 ms 8 ms 196.26.210.200
5 8 ms 8 ms 8 ms mi-za-umh-p8-ten-0-0-0-1.ip.isnet.net [168.209.93.240]
6 8 ms 8 ms 8 ms mi-za-umh-p7-ten-0-0-0-1.ip.isnet.net [168.209.93.203]
7 18 ms 19 ms 18 ms mi-za-bry-p7-lo0.ip.isnet.net [168.209.255.208]
8 18 ms ms 18 ms core2a-bry-gi1-0-0.ip.isnet.net [168.209.218.2]
9 18 ms 19 ms 18 ms bry.it.is.co.za [196.14.64.36]
 
Last edited:
8

8-BALL

Senior Member
Joined
Nov 8, 2006
Messages
578
On a side note, Afri your live chat is broken, not only does nobody answer but the formatting is borked
2gRrSyJ.png


Caller 24 in the queue estimated hold of 46 min you have to be joking. If I wanted telkom hold times I'd be with telkom.
 
Last edited:
MonkeysUncle

MonkeysUncle

Expert Member
Joined
Jun 2, 2008
Messages
3,110
8-BALL said:
On a side note, Afri your live chat is broken, not only does nobody answer but the formatting is borked
2gRrSyJ.png
Click to expand...
Yep tried that. It's not really a livechat. More like an email support. Useless. Will probably only get response in Monday.
 
K

kohlhtor

Expert Member
Joined
Jul 19, 2010
Messages
1,161
I'm of the phone with Afrihost
There have capacity problem and still find out how to fix it
There only put out a notification on the web when there know watt the fault is
My ticket was open yesterday 20:00 was not answered
The support say to manny tickets
This says all no 24 hr support
ImageUploadedByTapatalk1426322010.205745.jpg
 
Last edited:
MonkeysUncle

MonkeysUncle

Expert Member
Joined
Jun 2, 2008
Messages
3,110
Good question. Like I mentioned before I've been through Telkom, Mweb, Openweb. So, no going back to them. Crystalweb, Axxess (although also MTN), Webafrica?
 
8

8-BALL

Senior Member
Joined
Nov 8, 2006
Messages
578
Yeah, been through Telkom and Mweb, so I'm thinking crystal and webafrica although the latter seems to have been getting some bad reports according to their thread.
 
D

Dion Disco

Senior Member
Joined
May 18, 2011
Messages
597
WTF is up with AH this morning ? I mean really, is this an every Saturday thing where no staff is attending to major problems over weekends ?

Milnerton connection is just about dead for hours now
 
K

kohlhtor

Expert Member
Joined
Jul 19, 2010
Messages
1,161
You have to have a backup account with Afrihost no support on weekends and in the evening
 
Bryn

Bryn

Doubleplusgood
Joined
Oct 29, 2010
Messages
16,894
kohlhtor said:
You have to have a backup account with Afrihost no support on weekends and in the evening
Click to expand...

I've been an Afrihost customer for years and I wasn't aware of this. Once in a blue moon I have use for my free Web Africa capped account for a few hours, but that's it.
 
K

kohlhtor

Expert Member
Joined
Jul 19, 2010
Messages
1,161
Bryn26 said:
I've been an Afrihost customer for years and I wasn't aware of this. Once in a blue moon I have use for my free Web Africa capped account for a few hours, but that's it.
Click to expand...

Then you not use this every day I have many times have switch to my backup accounts their is no support after hours and on weekends
 
Bryn

Bryn

Doubleplusgood
Joined
Oct 29, 2010
Messages
16,894
kohlhtor said:
Then you not use this every day I have many times have switch to my backup accounts their is no support after hours and on weekends
Click to expand...

Then change ISP. If the problems persist you'll know that Afrihost wasn't to blame. My connection has had 99+% uptime throughout the years with AH.

I'll admit that emailing their support is a waste of time, but I've always had great success with just phoning them.
 
K

kohlhtor

Expert Member
Joined
Jul 19, 2010
Messages
1,161
Bryn26 said:
Then change ISP. If the problems persist you'll know that Afrihost wasn't to blame. My connection has had 99+% uptime throughout the years with AH.

I'll admit that emailing their support is a waste of time, but I've always had great success with just phoning them.
Click to expand...

I phone them this morning and there answer was there don't know wat is not working
My speed is known 20 Kb/s Telkom 620 Kb/s traceroute are not working
ImageUploadedByTapatalk1426330072.032292.jpg
 
MonkeysUncle

MonkeysUncle

Expert Member
Joined
Jun 2, 2008
Messages
3,110
Gave them a call, waited about 30 minutes, but my line seems OK for now. Just interesting, the first thing they did was to blame Telkom, asking me how far away from exchange I am, etc. But backed down immediately when I told them the line works fine (trace routes, pings, etc) with their 1GB free account and Telkom test account
 
Status
Not open for further replies.
Top