Afrihost Business Uncapped Feedback - 2

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What is up again today with Afrihost? Getting only half my speeds now. Third time within the last month or so.
 
BGE said:
I know my suggestion is going to get me flamed, but why can't AH request people to supply a valid company reg no. and/or vat number on sign-up. That will reduce the uptake from non-business users and allow the product to perform properly for those it was intended for! This is exactly what Telkom and WebAfrica do for there business accounts.
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BGE, Go read Afrihosts description of their account.
BTW. Afrihost do bill my company for this account.
Enjoy the braai :)
 
craig1606 said:
garp did you read Afrihosts description of their Business Uncapped Account? Here it is.
"Our Business DSL is the Business! Whether you’re looking for affordable and simple internet for your home business or small office, or if you’d just prefer to have unshaped internet all the time without worrying how you’re downloading, Business DSL offers Premium, unmetered, unshaped and prioritised bandwidth 24 hours a day! It’s the performance of a capped account combined with the simplicity of an uncapped account - it’s the best of both worlds! We also offer a unique Protocol Prioritisation feature to prevent abuse of your network and safeguard your priority online services."
The whole point of choosing the Business Uncapped is that I want that premium service highlighted below. I dont mind paying a premium to get the service I require.

I dont care what Afrihost or any other ISP call it either. The service description is very clear. To me it's very simple, deliver what you advertise.
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Ok... I see the product is for home use too...

For the record... our business uncapped account is performing pretty well at the moment. Even tested a little P2P.
 
Everyone is moaning but no one is leaving, If you are unhappy with the service just leave because you are arnt helping by complaining all the time.
 
craig1606 said:
BGE, Go read Afrihosts description of their account.
BTW. Afrihost do bill my company for this account.
Enjoy the braai :)
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Saw that... no problem... for home use too. Think they got the pricing model wrong then! They should probably have sold it as a promotion... could have kept promo going till they reached saturation and then put the price up to normal to acquire more bandwidth/make some profit...
 
Rickster said:
Everyone is moaning but no one is leaving, If you are unhappy with the service just leave because you are arnt helping by complaining all the time.
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Come now... yesterday was moaning and complaining! Today we are just grumbling! :whistle:
 
Rickster said:
Everyone is moaning but no one is leaving, If you are unhappy with the service just leave because you are arnt helping by complaining all the time.
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We did ! BUT there are still 21 days of crapy service . If Afrihost will refund the money I promise not to complain any more :)
 
craig1606 said:
garp did you read Afrihosts description of their Business Uncapped Account?
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But this is exactly the point. It started out as a premium account for businesses and ended up being marketed to high usage home users. End result, neither home nor real business users are happy, so why not create a "true" business offering and a premium home user offering.
 
garp said:
But this is exactly the point. It started out as a premium account for businesses and ended up being marketed to high usage home users. End result, neither home nor real business users are happy, so why not create a "true" business offering and a premium home user offering.
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Must be that very few of us are "grumbling"... so why go to all that trouble if only a few peeps are whining!
 
garp said:
But this is exactly the point. It started out as a premium account for businesses and ended up being marketed to high usage home users. End result, neither home nor real business users are happy, so why not create a "true" business offering and a premium home user offering.
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They made their bed, and now they must sleep in it. Can't have your bread buttered on both sides. If this is indeed the issue, they should have picked up on it years ago already and made (if any) required changes there and then. You can't now that the ***** hits the fan, NOW start to change things left, right, and center.

Personally, I'd even be happy with a business account that REQUIRES to be in a business' name - with associated COR13.4 (registration certificates) as a requirement.

But that's too little, too late. They've got themselves in this position, they must get themselves out of it - quickly too.
 
savage said:
They made their bed, and now they must sleep in it. Can't have your bread buttered on both sides. If this is indeed the issue, they should have picked up on it years ago already and made (if any) required changes there and then. You can't now that the ***** hits the fan, NOW start to change things left, right, and center.

Personally, I'd even be happy with a business account that REQUIRES to be in a business' name - with associated COR13.4 (registration certificates) as a requirement.

But that's too little, too late. They've got themselves in this position, they must get themselves out of it - quickly too.
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Yeah, but then you would be excluding legitimate smaller businesses that are not registered... some people work for themselves, or from home - are they to be excluded from being able to sign up and claim as a legitimate business expense?
 
cortexenslaver said:
Yeah, but then you would be excluding legitimate smaller businesses that are not registered... some people work for themselves, or from home - are they to be excluded from being able to sign up and claim as a legitimate business expense?
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Affidavits in the case of sole proprietor? There's lots of ways that this can be addressed. None of which are relevant to the current issues and problems though.
 
Hey guys

We've always liked to keep things simple, so I don't think creating more products (which would have to come out if we limited Business Uncapped strictly to Businesses) is the way forward for us.
 
"3.4. Contention ratio

The contention ratio of an Internet access service means the total capacity sold to customers versus the total capacity the service provider has provisioned to service those customers.

In general terms “contention ratio” is used as an indication of the total capacity (or bandwidth or traffic) an ISP sells to its customers, versus the total upstream capacity (or bandwidth or traffic) an ISP has available to service those customers. For example, if an ISP sells 100 users a 1 Mbps service (total sold = 100 Mbps) and provisions 5 Mbps to service these customers, then the contention ratio would be 20:1. Note that this doesn’t mean that each user only gets 1/20th of the total 5 Mbps, because not all customers use the service at the same time. ISPs also use caching servers and bandwidth optimisation technologies to optimise shared usage of upstream links.

Different services on an ISP’s network may also have different contention ratios. An ISP might have a 10:1 contention ratio for capped DSL services, but a 30:1 contention ratio for uncapped DSL services. There could be different contention ratios for uploads and downloads. Different parts of an ISP’s network might also have different contention ratios. One contention ratio might measure the total capacity into an upstream provider’s DSL cloud versus the total capacity of DSL services the ISP has sold to those customers, but a different contention ratio might measure the amount of international capacity available to those same customers."

http://ispa.org.za/code-of-conduct/terminology-guidelines/

Wonder what the business accounts contention ratio is set at. Because its clearly not 1:1
 
4saken said:
"3.4. Contention ratio

The contention ratio of an Internet access service means the total capacity sold to customers versus the total capacity the service provider has provisioned to service those customers.

In general terms “contention ratio” is used as an indication of the total capacity (or bandwidth or traffic) an ISP sells to its customers, versus the total upstream capacity (or bandwidth or traffic) an ISP has available to service those customers. For example, if an ISP sells 100 users a 1 Mbps service (total sold = 100 Mbps) and provisions 5 Mbps to service these customers, then the contention ratio would be 20:1. Note that this doesn’t mean that each user only gets 1/20th of the total 5 Mbps, because not all customers use the service at the same time. ISPs also use caching servers and bandwidth optimisation technologies to optimise shared usage of upstream links.

Different services on an ISP’s network may also have different contention ratios. An ISP might have a 10:1 contention ratio for capped DSL services, but a 30:1 contention ratio for uncapped DSL services. There could be different contention ratios for uploads and downloads. Different parts of an ISP’s network might also have different contention ratios. One contention ratio might measure the total capacity into an upstream provider’s DSL cloud versus the total capacity of DSL services the ISP has sold to those customers, but a different contention ratio might measure the amount of international capacity available to those same customers."

http://ispa.org.za/code-of-conduct/terminology-guidelines/

Wonder what the business accounts contention ratio is set at. Because its clearly not 1:1
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Contention ratios are always hard to nail down accurately, they're always changing.

Edit: Contention ratios can only really be truly guarateneed on something like leased lines.
 
Latency very erratic today, speeds all over the place.

Please Afrihost, I really do not want to leave, But this is now getting on nerves.
I have had over a year of bliss, not this.....

Afrihost are differently shaping to some degree on Business Uncapped....

:confused:
 
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