Afrihost Business Uncapped Feedback - 2

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Hummercellc said:
I can not believe it takes so long to fix something so simple, poor poor show from everyone involved. This is just utter horse *
Click to expand...

I feel you - been fighting pretty much the same thing since December.
It started off that the card that my line connects to was faulty (as per the Telkom technician) and now the exchange has a fault leading to congestion during peak times. Whether or not the fault is one in the same - I am not sure. Plus there is no ETR from Telkom. Brilliant.
 
Dianysis said:
I feel you - been fighting pretty much the same thing since December.
It started off that the card that my line connects to was faulty (as per the Telkom technician) and now the exchange has a fault leading to congestion during peak times. Whether or not the fault is one in the same - I am not sure. Plus there is no ETR from Telkom. Brilliant.
Click to expand...

We're pushing Telkom as best we can, as soon as there's feedback we'll be in touch.
 
Hummercellc said:
Where did I hear this before? Oh on almost every page of this thread! The once king of DSL Afrihost has fallen. How did you service get so bad so quickly?
Click to expand...

I think this is a separate issue, something that takes time between both MTN and Telkom to have your area resolved. I need to stress that if we had any control over this we'd have it fixed ages ago.

We can only continue to escalate and push for feedback where possible.
This would be exactly the same process last year, this year or three years ago.
 
I can only lol at these speeds, nothing else to do here, nothing ever changes.
 
AfriGuy said:
I think this is a separate issue, something that takes time between both MTN and Telkom to have your area resolved. I need to stress that if we had any control over this we'd have it fixed ages ago.

We can only continue to escalate and push for feedback where possible.
This would be exactly the same process last year, this year or three years ago.
Click to expand...

I thought Afrihost = MTN now?
 
Yeah Im on 20Mbps business VDSL, its been terrible for the last month or so... other ISP accounts work perfectly. Even my old Openweb 8mbps silver account is faster than my 20mbps vdsl :/ . We have 4 business adsl/vdsl Accounts with afrihost and on the verge of cancelling all of them. Seems that afrihost has lost the plot. My fastest speedtest this week was around 3.8mbps down and 0.38 up. Should to be 17.5Mbps down and 0.800mbps up.
 
214309064.png

Last Result:
Download Speed: 86 kbps (10.8 KB/sec transfer rate)
Upload Speed: 516 kbps (64.5 KB/sec transfer rate)
Latency: 23 ms
16 June 2015 at 11:13:32 AM SAST

Afrihost 4Mb Business Uncapped.
Dear AH:
This is abysmal. Clearly we are now been taken for a ride. Waiting for the usual "this is terrible, did you run any diagnostics" explanation tomorrow.

Traceroutes etc? All over the show as usual. Latency from 28ms to 800ms in the space of an hour. Up and down.

I don't believe the AH support staff assurances anymore that the underlying root cause has been properly addressed.

I believe that your customers have on the whole been very patient, this unreliable connectivity has been the pattern since December. In 6 months a solution should have been found. If there was a proper solution in place, I (and multiple others on this forum) would not have to in total frustration post results like this again, and again, and again over the months in a futile attempt to make a point that our experience is simply not up to standard.

The FTTH advertising posters are already on several lamp posts in my area. Not a moment too soon. At this point any alternative looks attractive, even if I have to dig the trench myself.
 
speeds are completely down the crapper again today
wonder what crap will come out of the afripeeps mouths tomorrow as they are at the stage now again where they believe themselves with their bull**** stories
 
This is just crazy latency now. I reported the same thing yesterday and still we know nothing more.
Afrihost has gone from best to worst ISP in South Africa, and the funny thing is they don't even care enough to fix it.

Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms wall.exa [10.0.0.254]
2 6 ms 6 ms 6 ms 105-236-13-129-esr-lo.mtnbusiness.co.za [105.236.13.129]
3 253 ms 224 ms 222 ms ipc-send-tb-3a.mtnbusiness.net [41.181.53.214]
4 217 ms 197 ms 192 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
5 230 ms 240 ms 234 ms unc-cpt-1.mtnns.net [196.44.18.8]
6 218 ms 216 ms 220 ms 196.44.31.106
7 205 ms 204 ms 213 ms nl-ha-2.za--rb-cr-1.za-a.mtnns.net [196.44.0.121]
8 158 ms 160 ms 163 ms 1122.te0-0-0.cpt-pr-1.optinet.net [196.28.178.141]
9 200 ms 206 ms 199 ms te0-7-0-3.cpt-p-2.optinet.net [197.84.7.2]
10 192 ms 195 ms 194 ms vl11.cpt-hscore-1.optinet.net [197.84.5.238]
11 189 ms 179 ms 183 ms 196.28.178.66
12 198 ms 197 ms 201 ms cte-core-sw2.vwol.net [196.41.144.35]
13 193 ms 190 ms 187 ms www.mweb.co.za [196.2.63.110]

Trace complete.

Tracing route to youtube.com [216.58.223.46]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms wall.exa [10.0.0.254]
2 6 ms 6 ms 6 ms 105-236-13-129-esr-lo.mtnbusiness.co.za [105.236.13.129]
3 222 ms 217 ms 215 ms 41.181.51.182
4 210 ms 213 ms 218 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
5 261 ms 256 ms 281 ms unc-cpt-1.mtnns.net [196.44.18.8]
6 245 ms 247 ms 251 ms pe-cr-2.za--el-mse-1.za.mtnns.net [196.44.31.66]
7 235 ms 233 ms 226 ms rb-cr-2.za--jh-cr-1.za.mtnns.net [196.44.0.43]
8 251 ms 260 ms 254 ms 41.181.139.99
9 276 ms 271 ms 277 ms 72.14.194.74
10 220 ms 263 ms 227 ms 72.14.239.129
11 246 ms 255 ms 237 ms jnb01s08-in-f46.1e100.net [216.58.223.46]
 
For good measure this is Telkom tracert

Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms wall.exa [10.0.0.254]
2 5 ms 6 ms 6 ms wblv-ip-bng-1.south.dsl.telkomsa.net [105.224.220.1]
3 8 ms 7 ms 10 ms ipc-1-up.south.dsl.telkomsa.net [105.226.0.6]
4 8 ms 7 ms 7 ms ipc-aggr-1.south.dsl.telkomsa.net [105.226.0.13]
5 8 ms 8 ms 8 ms blv-pr-02-be200-vl1.net.telkomsa.net [105.226.0.54]
6 8 ms 7 ms 7 ms ct1-pr-01-te0-0-0.net.telkomsa.net [105.187.249.138]
7 7 ms 8 ms 8 ms mweb.ct1.napafrica.net [196.10.140.15]
8 32 ms 31 ms 31 ms te0-0-0-1.cpt-p-2.optinet.net [197.84.7.34]
9 30 ms 30 ms 30 ms vl11.cpt-hscore-1.optinet.net [197.84.5.238]
10 31 ms 30 ms 30 ms 196.28.178.66
11 32 ms 30 ms 30 ms cte-core-sw2.vwol.net [196.41.144.35]
12 31 ms 30 ms 31 ms www.mweb.co.za [196.2.63.110]

Trace complete.

Tracing route to youtube-ui.l.google.com [216.58.223.46]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms wall.exa [10.0.0.254]
2 6 ms 6 ms 6 ms wblv-ip-bng-1.south.dsl.telkomsa.net [105.224.220.1]
3 7 ms 7 ms 7 ms ipc-3-up.south.dsl.telkomsa.net [105.226.0.246]
4 7 ms 7 ms 7 ms ipc-aggr-1.south.dsl.telkomsa.net [105.226.0.13]
5 * * * Request timed out.
6 30 ms 33 ms 30 ms jb1-pr-01-te1-0.net.telkomsa.net [105.187.249.6]
7 31 ms 30 ms 31 ms jb1-google-gw.net.telkomsa.net [105.187.249.22]
8 30 ms 30 ms 30 ms 72.14.239.129
9 30 ms 30 ms 35 ms jnb01s08-in-f14.1e100.net [216.58.223.46]

Trace complete.
 


Its fluctuating right down to 3Mbps this is really not good enough afrihost for a 10M unshaped business account.

C:\Users\Joshua>tracert www.youtube.com

Tracing route to youtube-ui.l.google.com [216.58.223.14]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 307 ms 306 ms 375 ms 41.181.201.93
4 272 ms 270 ms 276 ms 41.181.201.94
5 309 ms 311 ms 315 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
6 291 ms 289 ms 297 ms unc-cpt-1.mtnns.net [196.44.18.8]
7 320 ms 310 ms 309 ms pe-cr-2.za--el-mse-1.za.mtnns.net [196.44.31.66]
8 320 ms 311 ms 320 ms rb-cr-2.za--jh-cr-1.za.mtnns.net [196.44.0.43]
9 327 ms 317 ms 323 ms 41.181.139.99
10 309 ms 301 ms 305 ms 72.14.194.74
11 341 ms 335 ms 334 ms 72.14.237.239
12 327 ms 319 ms * jnb01s07-in-f14.1e100.net [216.58.223.14]
13 298 ms 311 ms 321 ms jnb01s07-in-f14.1e100.net [216.58.223.14]

Trace complete.
 
My latency is crazy today. Around 300ms to Google. Nothing is downloading on my end, and I've tried rebooting.
 
bMVsxXl.png

Yet GTA can't connect to R*'s servers. Friends can I can't happy camper I am not.


Aaand you can't even get through on live chat

RBAalZk.png



C:\Users\Joshua>tracert www.youtube.com

Tracing route to youtube-ui.l.google.com [216.58.223.46]
over a maximum of 30 hops:

1 * * * Request timed out.
2 9 ms 9 ms 9 ms cdsl2-ctn-vl2473-ipc.ip.isnet.net [196.38.72.194]
3 8 ms 9 ms 9 ms vlan2473.cdsl2-ctn.isdsl.net [196.38.72.193]
4 9 ms 9 ms 8 ms 196.35.115.136
5 8 ms 8 ms 11 ms mi-za-cpt-p7-te0-0-0-0.ip.isnet.net [168.209.6.12]
6 24 ms 25 ms 24 ms 168.209.100.101
7 46 ms 23 ms 24 ms 168.209.1.179
8 25 ms 26 ms 24 ms 72.14.205.16
9 24 ms 26 ms 26 ms 72.14.239.129
10 25 ms 25 ms 24 ms jnb01s08-in-f14.1e100.net [216.58.223.46]

Hmm IS doesn't seem to have these problems?



Also I can't remember the secret handshake Afri* said we needed to get 24 hour support :(

I know it was sms something to something :P
 
Last edited:
Well I'll be damned! I hope the problem is fixed now! :confused:

1 105-237-134-1-esr-lo.mtnbusiness.co.za 3.467 ms 3.358 ms 3.589 ms
2 41.181.221.213 (41.181.221.213) 6.218 ms 6.655 ms 6.600 ms
3 41.181.221.214 (41.181.221.214) 14.980 ms 14.877 ms 14.760 ms
4 rb-dca-2.za--qux-b.za.mtnbusiness.net (41.181.165.118) 16.746 ms 14.666 ms 15.041 ms
5 rb-cr-1.za--rb-dca-2.mtnns.net (196.44.31.122) 15.823 ms 15.376 ms 15.060 ms
6 jh-cr-2.za--rb-cr-1.za-b.mtnns.net (196.44.31.171) 15.474 ms 15.391 ms 15.083 ms
7 jh-dca-1.za--jh-cr-2.za-a.mtnns.net (41.181.180.8) 15.013 ms 15.480 ms 15.555 ms
8 9.185.181.41.in-addr.aserv.co.za (41.181.185.9) 15.234 ms 15.455 ms 15.031 ms
 
Can't we trade, just a little its getting worse here :(

C:\Users\Joshua>tracert www.youtube.com

Tracing route to youtube-ui.l.google.com [216.58.223.14]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 500 ms 558 ms 642 ms 41.181.201.93
4 387 ms 429 ms 416 ms 41.181.201.94
5 445 ms 429 ms 500 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
6 754 ms 727 ms 456 ms unc-cpt-1.mtnns.net [196.44.18.8]
7 647 ms 702 ms 736 ms jh-cr-1.za--tb-cr-2.za.mtnns.net [196.44.31.66]
8 697 ms 751 ms 811 ms rb-cr-2.za--jh-cr-1.za.mtnns.net [196.44.0.43]
9 * 679 ms 704 ms 41.181.139.99
10 930 ms 893 ms 937 ms 72.14.194.74
11 1082 ms 1105 ms 1120 ms 72.14.237.239
12 897 ms 972 ms 1048 ms jnb01s07-in-f14.1e100.net [216.58.223.14]

Trace complete.
 
For me it's getting worse as everybody is returning from their youth day parties.

Always funny how their wonderful status page stays green, until they cannot scrape the sh*t off the fan anymore. Then you get emails and communication from the big guns.
They always harp on that they have to confirm the issue and need approval that the status page can be updated. Bla Bla I cannot give a sh*t anymore.

JUST FIX YOUR CRAPPY SERVICE!!!!!

Speed Test on 8Mb Line
http://www.speedtest.net/my-result/4436857193

Tracing route to youtube-ui.l.google.com [216.58.223.46]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms wall.exa [10.0.0.254]
2 6 ms 6 ms 6 ms 105-236-13-129-esr-lo.mtnbusiness.co.za [105.236.13.129]
3 348 ms 355 ms 354 ms 41.181.201.94
4 338 ms 335 ms 367 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
5 298 ms 291 ms 295 ms unc-cpt-1.mtnns.net [196.44.18.8]
6 379 ms 341 ms 335 ms jh-cr-1.za--tb-cr-2.za.mtnns.net [196.44.31.66]
7 416 ms 405 ms 394 ms rb-cr-2.za--jh-cr-1.za.mtnns.net [196.44.0.43]
8 353 ms 359 ms 352 ms 41.181.139.99
9 355 ms 352 ms 321 ms 72.14.194.74
10 306 ms 313 ms 319 ms 72.14.239.129
11 364 ms 364 ms 367 ms jnb01s08-in-f46.1e100.net [216.58.223.46]

Trace complete.

Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms wall.exa [10.0.0.254]
2 6 ms 6 ms 6 ms 105-236-13-129-esr-lo.mtnbusiness.co.za [105.236.13.129]
3 377 ms 364 ms 362 ms ipc-recieve-tb-1a.mtnbusiness.net [41.181.53.150]
4 386 ms 388 ms 373 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
5 336 ms 335 ms 332 ms unc-cpt-1.mtnns.net [196.44.18.8]
6 317 ms 318 ms 349 ms 196.44.31.106
7 336 ms 335 ms 327 ms nl-ha-2.za--rb-cr-1.za-a.mtnns.net [196.44.0.121]
8 289 ms 335 ms 292 ms 1122.te0-0-0.cpt-pr-1.optinet.net [196.28.178.141]
9 332 ms 335 ms 335 ms te0-7-0-3.cpt-p-2.optinet.net [197.84.7.2]
10 311 ms 316 ms 316 ms vl11.cpt-hscore-1.optinet.net [197.84.5.238]
11 413 ms 418 ms 437 ms 196.28.178.66
12 317 ms 327 ms 327 ms cte-core-sw2.vwol.net [196.41.144.35]
13 367 ms 384 ms 392 ms www.mweb.co.za [196.2.63.110]

Trace complete.
 
Last edited:
8-BALL said:
Can't we trade, just a little its getting worse here :(

C:\Users\Joshua>tracert www.youtube.com

Tracing route to youtube-ui.l.google.com [216.58.223.14]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 500 ms 558 ms 642 ms 41.181.201.93
4 387 ms 429 ms 416 ms 41.181.201.94
5 445 ms 429 ms 500 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
6 754 ms 727 ms 456 ms unc-cpt-1.mtnns.net [196.44.18.8]
7 647 ms 702 ms 736 ms jh-cr-1.za--tb-cr-2.za.mtnns.net [196.44.31.66]
8 697 ms 751 ms 811 ms rb-cr-2.za--jh-cr-1.za.mtnns.net [196.44.0.43]
9 * 679 ms 704 ms 41.181.139.99
10 930 ms 893 ms 937 ms 72.14.194.74
11 1082 ms 1105 ms 1120 ms 72.14.237.239
12 897 ms 972 ms 1048 ms jnb01s07-in-f14.1e100.net [216.58.223.14]

Trace complete.
Click to expand...

I have had high latency since November last year, this is the first time it has returned to normal... I know the feeling all to well, and the AfriTeam will apologise tomorrow and get their non existent team to look at things and tweak this, change that.
 
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