Afrihost Business Uncapped Feedback - 2

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AfriGuy said:
What's your latency looking like at the moment?
Click to expand...

tracert to youtube

Tracing route to youtube-ui.l.google.com [216.58.223.14]
over a maximum of 30 hops:

1 2 ms 2 ms 1 ms 192.168.0.1
2 * * * Request timed out.
3 138 ms 12 ms 76 ms 41.181.178.6
4 11 ms 10 ms 10 ms ipc-recieve-jh-1a.za.mtnbusiness.net [41.181.178
.5]
5 9 ms 8 ms 21 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
6 67 ms 10 ms 10 ms jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.114]
7 16 ms 11 ms 11 ms 41.181.180.10
8 11 ms 11 ms 12 ms rb-cr-2.za--jh-cr-1.za.mtnns.net [196.44.0.43]
9 10 ms 10 ms 10 ms 41.181.139.99
10 20 ms 31 ms 16 ms 72.14.194.74
11 11 ms 12 ms 11 ms 72.14.237.239
12 11 ms 17 ms 18 ms jnb01s07-in-f14.1e100.net [216.58.223.14]

Trace complete.
 
AfriGuy said:
I'm just trying to narrow down some common issues here :) We aren't seeing general packet loss or high latency now, so sites not loading does seem to be a one off.
Please try and update your DNS to see if this helps.
Click to expand...

Ok I just lowered myself to the level of changing my DNS. As suspected, it didn't do anything.

Please explain how DNS can cause my established TCP connection to drop.
Please explain how DNS can cause UDP packets to fail to go through.
Please also explain how DNS can cause an established ICMP ping to drop packets.

Please explain why you keep on saying the problem is DNS, when I give you tons of evidence the problem is _not_ DNS, as DNS _requires_ IP/TCP/UDP to work, and I am telling you that the problem is below DNS, yet you still treat me like a complete idiot and tell me to change my DNS like an insane lunatic - trying the same thing over and over, expecting different results.
 
KoolDaffy said:
tracert to youtube

Tracing route to youtube-ui.l.google.com [216.58.223.14]
over a maximum of 30 hops:

1 2 ms 2 ms 1 ms 192.168.0.1
2 * * * Request timed out.
3 138 ms 12 ms 76 ms 41.181.178.6
4 11 ms 10 ms 10 ms ipc-recieve-jh-1a.za.mtnbusiness.net [41.181.178
.5]
5 9 ms 8 ms 21 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
6 67 ms 10 ms 10 ms jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.114]
7 16 ms 11 ms 11 ms 41.181.180.10
8 11 ms 11 ms 12 ms rb-cr-2.za--jh-cr-1.za.mtnns.net [196.44.0.43]
9 10 ms 10 ms 10 ms 41.181.139.99
10 20 ms 31 ms 16 ms 72.14.194.74
11 11 ms 12 ms 11 ms 72.14.237.239
12 11 ms 17 ms 18 ms jnb01s07-in-f14.1e100.net [216.58.223.14]

Trace complete.
Click to expand...

Hhmm, that latency looks a bit dodgy. What's the experience like using another ISP?
 
xera said:
Ok I just lowered myself to the level of changing my DNS. As suspected, it didn't do anything.

Please explain how DNS can cause my established TCP connection to drop.
Please explain how DNS can cause UDP packets to fail to go through.
Please also explain how DNS can cause an established ICMP ping to drop packets.

Please explain why you keep on saying the problem is DNS, when I give you tons of evidence the problem is _not_ DNS, as DNS _requires_ IP/TCP/UDP to work, and I am telling you that the problem is below DNS, yet you still treat me like a complete idiot and tell me to change my DNS like an insane lunatic - trying the same thing over and over, expecting different results.
Click to expand...

I think it's part of the troubleshooting process - I'm just battling to see how you've determined that the issue is definitely TCP related? Nothing has been trended from our end and I can't replicate the issues.

If you're still having troubles later this evening drop AfriGenie a PM with your detailed results and we can check things out.
 
AfriGuy said:
I think it's part of the troubleshooting process
Click to expand...

It's not part of any troubleshooting process, if I have already told you 5 times otherwise and you ignore all the facts.

AfriGuy said:
- I'm just battling to see how you've determined that the issue is definitely TCP related? Nothing has been trended from our end and I can't replicate the issues.

If you're still having troubles later this evening drop AfriGenie a PM with your detailed results and we can check things out.
Click to expand...

I never said the problem was _definitely_ TCP related.

I said some of the errors are TCP related, such as this: ERR_CONNECTION_TIMED_OUT, or this: 10060 - that is a TCP error. It means TCP can't connect. It is not a DNS error.
This is a DNS error: DNS_PROBE_FINISHED_NO_INTERNET

Also, if an established TCP connection drops, that is not a DNS error, it is TCP.

Also, ICMP is not TCP, which means maybe it's an IP issue as UDP was also failing, as I stated earlier.
 
xera said:
It's not part of any troubleshooting process, if I have already told you 5 times otherwise and you ignore all the facts.



I never said the problem was _definitely_ TCP related.

I said some of the errors are TCP related, such as this: ERR_CONNECTION_TIMED_OUT, or this: 10060 - that is a TCP error. It means TCP can't connect. It is not a DNS error.
This is a DNS error: DNS_PROBE_FINISHED_NO_INTERNET

Also, if an established TCP connection drops, that is not a DNS error, it is TCP.

Also, ICMP is not TCP, which means maybe it's an IP issue as UDP was also failing, as I stated earlier.
Click to expand...

How is your connection looking at the moment?
 
Torrents in the toilet AGAIN this morning... looks like shaping (and don't say that Business isnt shaped!)... this started at exactly 06:00 this morning, and it is only AH accounts that are affected. I have now switched to my Vox Fat pipe account, and back to full speed.

WTF is going on? When the F$@$@$ is this gonna end and get sorted?????
 
This end of the world is pathetic this morning ! Last night it was pumping along. Are the business accounts for email and Browsing the internet ?

Sure as hell would like to do more than that with this over priced package.

WHEN are you going to fix this seesaw " business account " out ?
 
Not getting much better performance over the normal heavily shaped AH uncapped accounts.

:( :( :( Not happy...
 
My Minecraft server is unplayable due to the lag, youtube is buffering like you can't believe. Not acceptable Afrihost no doubt come monday the promises and platitudes will fly, "tweaks are incoming" et al.

But at the end of the day I'm still paying for a service that's not working as it should and not getting any compensation for its lack of performance.




C:\Users\Joshua>tracert 188.165.200.200

Tracing route to ns345728.ip-188-165-200.eu [188.165.200.200]
over a maximum of 30 hops:

1 <1 ms <1 ms 1 ms 192.168.1.1
2 * * * Request timed out.
3 90 ms 79 ms 50 ms 41.181.53.149
4 41 ms 39 ms 41 ms ipc-recieve-tb-1a.mtnbusiness.net [41.181.53.150]
5 8 ms 7 ms 8 ms tb-dca-2.za--qux-i.za.mtnbusiness.net [66.8.11.186]
6 27 ms 23 ms 12 ms unc-cpt-1.mtnns.net [196.44.18.8]
7 205 ms 217 ms 212 ms pe-cr-2.za--el-mse-1.za.mtnns.net [196.44.31.66]
8 256 ms 245 ms 279 ms ls-cr-2.uk--jh-cr-1.za.mtnns.net [196.44.31.114]
9 223 ms 196 ms 216 ms ls-pr-2.uk--ls-cr-2.uk-a.mtn.net [209.212.111.187]
10 236 ms 245 ms 222 ms 195.50.122.181
11 230 ms 190 ms 203 ms ae-118-3504.edge3.London1.Level3.net [4.69.166.142]
12 212 ms 233 ms 189 ms ae-118-3504.edge3.London1.Level3.net [4.69.166.142]
13 282 ms 240 ms 269 ms ldn-1-6.uk.eu [178.33.100.213]
14 259 ms 225 ms 238 ms rbx-g1-a9.fr.eu [91.121.215.145]
15 246 ms 268 ms 205 ms vss-3b-6k.fr.eu [213.186.32.254]
16 248 ms 252 ms 231 ms ns345728.ip-188-165-200.eu [188.165.200.200]

Trace complete.

C:\Users\Joshua>tracert www.youtube.com

Tracing route to youtube-ui.l.google.com [216.58.223.14]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 36 ms 36 ms 36 ms 41.181.221.253
4 28 ms 29 ms 28 ms 41.181.221.254
5 24 ms 22 ms 23 ms tb-dca-2.za--qux-i.za.mtnbusiness.net [66.8.11.186]
6 20 ms 22 ms 21 ms unc-cpt-1.mtnns.net [196.44.18.8]
7 241 ms 252 ms 261 ms pe-cr-2.za--el-mse-1.za.mtnns.net [196.44.31.66]
8 250 ms 256 ms 240 ms ls-cr-2.uk--jh-cr-1.za.mtnns.net [196.44.31.114]
9 269 ms 236 ms 246 ms am-cr-1.nl--ls-cr-2.uk-a.mtnns.net [196.44.31.183]
10 280 ms 268 ms 241 ms am-tpr-1.nl--am-cr-1.nl-a.mtn.net [209.212.111.141]
11 244 ms 251 ms 222 ms core2.ams.net.google.com [80.249.209.100]
12 277 ms 221 ms 234 ms 209.85.240.61
13 249 ms 278 ms 221 ms 209.85.143.77
14 282 ms 263 ms 273 ms 209.85.246.155
15 269 ms 283 ms 293 ms 209.85.253.197
16 432 ms 445 ms 413 ms 66.249.95.9
17 404 ms 422 ms 435 ms 72.14.237.239
18 425 ms 457 ms * jnb01s07-in-f14.1e100.net [216.58.223.14]
19 441 ms 419 ms 440 ms jnb01s07-in-f14.1e100.net [216.58.223.14]

Trace complete.
 
xera said:
Please explain why you keep on saying the problem is DNS, when I give you tons of evidence the problem is _not_ DNS, as DNS _requires_ IP/TCP/UDP to work, and I am telling you that the problem is below DNS, yet you still treat me like a complete idiot and tell me to change my DNS like an insane lunatic - trying the same thing over and over, expecting different results.
Click to expand...

This is normal Afrihost protocol. Don't expect any real troubleshooting results, just the run-around. You're just being "optimised" (not shaped or throttled) at the end of the month/weekend. Par for the course with AH.

Cosmic_Nomad said:
WHEN are you going to fix this seesaw " business account " out ?
Click to expand...

There is nothing wrong with the package. As AH has said multiple times they see no flood of complaints and therefore there is no problem. "We don't have a crisis" (So to speak). It is either your (Line, modem, firewall, DNS, computer, anti-virus, etc., - [Did you try jiggling the cord?]).


The best you can do is to wait (ride the wave). If something is wrong it will be denied until it is fixed or until it becomes so large that they'll "learn from the experience".

All the best ;)

PS On AH my youtube is also in the tank, I literally cannot even load the website - Using backup Telkom account
 
KoolDaffy said:
youtube streaming on 240p only works.

Great internet weekend eh.
Click to expand...

Yep absolutely ****ing lovely, contacted support got told there was an error on my account it will be reset. Good golly the problem still persists wonder why?

show.php


Found speedofme to be a fairly reliable measure.
 
Last edited:
8-BALL said:
Yep absolutely ****ing lovely, contacted support got told there was an error on my account it will be reset. Good golly the problem still persists wonder why?

show.php


Found speedofme to be a fairly reliable measure.
Click to expand...

Bruddy marverous - here's my 10Mb line:

show.php


...wait...wait.... "it's because of contention" :wtf:

and then you this on another site:

d518ea6cfa8baddfcb51da7f476b72e9.jpg
 
Last edited:
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