Afrihost Business Uncapped Feedback - 2

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AfriGuy said:
Hey guys

We've officially got another legend on our team, introducing AfriGenie!
Say howzit, be nice, be gentle (don't want to scare him off just yet ;)) and ask away.

He'll be helping AfriMan and myself around these parts.
He's been in the Afrihost family for ages, so he definitely knows his stuff, great to have him on board with us!
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Was about to ask for pics ... then saw ''him'' :p

Hope its not Keoma Wright, Open Genie - he was so good at being a geenie he disappeared :D:D :whistle:
 
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Hello Forum-users!

Our Branding Team had some fun, they had the name AfriGenie to work with, and I got Cyclops from the X-Men as my avatar. :p
 
some good news here for the time being, my account is functioning at about 75% on throughput, which is a warm welcome from the 1% I used to get, *keeps fingers crossed that nothing changes*
 
JesseG said:
some good news here for the time being, my account is functioning at about 75% on throughput, which is a warm welcome from the 1% I used to get, *keeps fingers crossed that nothing changes*
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That's really good news, thanks for sharing!
Awesome seeing some positive feedback creeping through :)
 
Bursty-dude said:
And my reply:

"Thank you for the reply.

So until the time this whole issue is resolved, I must continue paying full price for a service that does not deliver what is guaranteed?

And I quote:

"Business DSL offers Premium, unmetered, unshaped and prioritised bandwidth 24 hours a day"

and:

" Business DSL accounts are Guaranteed to be completely unshaped at all times"

and:

"These packages have prioritised bandwidth. That means NO Shaping, NO Throttling, just pure speed when you need it most"


So, in essence, I have been paying full price for the last two months for a severely degraded service, and will have to pay full price at the end of this month as well.
That is not acceptable."


I have now had it with the run around answers from AH in this, and the other thread.
Plainly put, AH is NOT living up to their very own guarantees that they continue to brag about on their website.
False advertising is false advertising.
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And the reply I got this morning:

"We sincerely apologise for the inconvenience caused,
and we understand where you are coming from.
Once the matter has been resolved you can get in contact with our accounts department
and query the billing issue, only they can assist you with that.

Have a great day further.

Regards
Faith"



So essentially, we cough up full price for however this issue carries on for, and only AFTER it is resolved, we have to contact the accounts department.....

And the chances of getting a single cent back for months (in my case 2+ months now) of severely degraded daily service will be absolutely zero. Guaranteed.

So, AH is telling us "pay up the full price, and take it up the pooper because we say so".
 
Bursty-dude said:
And the reply I got this morning:

"We sincerely apologise for the inconvenience caused,
and we understand where you are coming from.
Once the matter has been resolved you can get in contact with our accounts department
and query the billing issue, only they can assist you with that.

Have a great day further.

Regards
Faith"



So essentially, we cough up full price for however this issue carries on for, and only AFTER it is resolved, we have to contact the accounts department.....

And the chances of getting a single cent back for months (in my case 2+ months now) of severely degraded daily service will be absolutely zero. Guaranteed.

So, AH is telling us "pay up the full price, and take it up the pooper because we say so".
Click to expand...

There's also a line issue with your DSL service which is exaggerating this.
 
AfriGenie said:
Hello Forum-users!

Our Branding Team had some fun, they had the name AfriGenie to work with, and I got Cyclops from the X-Men as my avatar. :p
Click to expand...

Why are you shaping business accounts!!!! Hehhehehe, welcome mate. Hope you enjoy your stay..
 
AfriGuy said:
There's also a line issue with your DSL service which is exaggerating this.
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Then why did your support not even mention anything about it even after giving my previous ticket, and just waffled on about new hardware upgrades?

And why do I get almost full line speed after midnight to just after 8am?
Between 8am and midnight I am not getting what I am paying for and AH is doing zip to compensate anyone having the same issues.
 
I just want to say that this thread has grown to 83 pages in 12 days.

Not bad obama.jpg
 
Bursty-dude said:
Then why did your support not even mention anything about it even after giving my previous ticket, and just waffled on about new hardware upgrades?

And why do I get almost full line speed after midnight to just after 8am?
Between 8am and midnight I am not getting what I am paying for and AH is doing zip to compensate anyone having the same issues.
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Probably because no additional testing was done.
Please paste some comparison results that I can look at.
 
Here we go again.......

And the no additional testing is whose fault? Mine?
The ticket numbers are with your support team, I am paying AH to manage my line, manage it.
 
Bursty-dude said:
Here we go again.......

And the no additional testing is whose fault? Mine?
The ticket numbers are with your support team, I am paying AH to manage my line, manage it.
Click to expand...

We can only manage it if you provide us with the test info.
Look, I know you've had a lot of line issues that have lasted for a really long time but we need to work together and have it sorted out. I'd love to just fix it, I can't though. And Telkom want to see clear results.
 
Good day Afri*

Finally got a response from Jason at 4:02 asking for a traceroute and speedtest for MTN, a speedtest clearly isn't going to show slow traffic on port 25593 which is my main complaint at the moment.
 
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