Afrihost Business Uncapped Feedback - 2

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I did not read all the posts, but can Afriman confirm if as of today services are running on throttled capacity? I noticed slow VPN speeds and have just given up on PS4 due to frequent disconnects. Tried to download now Yosemite beta and it crawls at 100KB/sec on a 10MB ADSL connection.
 
MagicDude4Eva said:
I did not read all the posts, but can Afriman confirm if as of today services are running on throttled capacity? I noticed slow VPN speeds and have just given up on PS4 due to frequent disconnects. Tried to download now Yosemite beta and it crawls at 100KB/sec on a 10MB ADSL connection.
Click to expand...

Downgrade to a 1Meg line then you will get full line speed.
 
MagicDude4Eva said:
I did not read all the posts, but can Afriman confirm if as of today services are running on throttled capacity? I noticed slow VPN speeds and have just given up on PS4 due to frequent disconnects. Tried to download now Yosemite beta and it crawls at 100KB/sec on a 10MB ADSL connection.
Click to expand...

Demand is still quite high so downloads may be affected if contended.
 
My connection is disconnecting on a daily basis nowadays. Sometimes it takes a while to reconnect. I've checked my line and exchange and both are the same as usual.

AfriGuy said:
Demand is still quite high so downloads may be affected if contended.
Click to expand...

Apologies if you've already explained the situation, but high demand doesn't seem like the sort of issue you just leave until it passes over. Does it not warrant an immediate increase in network capacity?
 
I am on a 2mb business line in Amanzimtoti KZN. I have noticed the last week or so that I am struggling to connect to one game online game in particular - Smite.

Usually it clears up late at night but I cannot play during any time during the afternoons or early evening. Is there any way that I can check that maybe the network is to blame?
 
Bryn26 said:
My connection is disconnecting on a daily basis nowadays. Sometimes it takes a while to reconnect. I've checked my line and exchange and both are the same as usual.



Apologies if you've already explained the situation, but high demand doesn't seem like the sort of issue you just leave until it passes over. Does it not warrant an immediate increase in network capacity?
Click to expand...

I'd like to have a look at the connection logs to see where the drops are coming in from.
Regarding the demand, we're definitely not waiting for it to pass over - it won't. We're actively working on solutions to have services normalised across the board.
 
Samildanach said:
I am on a 2mb business line in Amanzimtoti KZN. I have noticed the last week or so that I am struggling to connect to one game online game in particular - Smite.

Usually it clears up late at night but I cannot play during any time during the afternoons or early evening. Is there any way that I can check that maybe the network is to blame?
Click to expand...

Sorry to hear this :(
Are any errors generated when you're unable to play? What does your latency look like?
 
Torrents are virtually dead on my 4mb business package :(

And yes, Business optimization is disabled. I have noticed that the torrent speeds have been really slow the last few weeks. Also, the ping to LoL EUW server are still really high. I can understand this during peak hours (even though this is suppose to be unshaped but I understand the issues associated with ADSL in SA) but even in off peak hours the downloads speeds and pings are bad. Popped in my WA account details and the torrents are now flying?

Someone from MWEB phoned me the other day selling ADSL. They mentioned something that MWEB has 3 nodes or something (Yes, im a noob) which are just for gaming and hence better pings and a overall gaming experience... Anyone know what this is and if Afrihost has this? I don't want to move away from AH, I just want to get my old speeds back.
 
Bryn26 said:
My connection is disconnecting on a daily basis nowadays. Sometimes it takes a while to reconnect. I've checked my line and exchange and both are the same as usual.
Click to expand...

De-Synchronisation is definitely a line issue, no ISP can cause that.

Check your POTS filters, if they are fine report it to telkom.
 
AfriGuy said:
Demand is still quite high so downloads may be affected if contended.
Click to expand...

Hi there - just noticed on your website "Demand On North IPC - Medium Impact" - how can this be medium impact if services have severely deteriorated? For me issues started since last week Wednesday and for other users for some time longer.

So looking at your network stats/issues page for the first time:
- South ADSL Network Demand - open since 23/09 (12 days issues)
- Demand On North IPC - open since 30/09 (6 days issues)

In the ISP/networking world degraded service over more than 24 hours can surely not be classified as "medium impact" any more. As a business customer I would have expected from Afrihost to receive a communication regarding the degraded service and an ETA or what is going to be done about it.

I guess everyone understands that issues occur in IT and some more transparency would go a long way - especially considering that you have now been sitting with issues for an extensive period of time. There is absolutely nothing wrong with admitting that there are issues and there is an action plan in place. I certainly missed it if it was communicated somehow.
 
All good for me again tonight. Just downloaded a Steam game at 1MB/s - I don't torrent, so I can't comment.
 
bullzeye.za said:
All good for me again tonight. Just downloaded a Steam game at 1MB/s - I don't torrent, so I can't comment.
Click to expand...

Nope, still chucking along at 30Kbps for me, contacted critical care at about 1pm, still no response, anyways, my last month of this and then I am out of here....
 
AfriGuy said:
Sorry to hear this :(
Are any errors generated when you're unable to play? What does your latency look like?
Click to expand...

Hey there Afriguy... no errors are generated. The response in the in-game menu is atrocious...

I have checked and found the ip address of the server I connect to and the latency is not that great for online gaming... friends that play the game with me get in the region of 210ms but I sit on average on 315ms. with nice spikes thrown in the mix of 480+...

po75KdF
 
AfriMan said:
If you can't open the site but other sites are fine, we'd need to see a traceroute and where issues could be happening.

If the issue is not on our side, then it probably would not improve until we identify it and escalate it :(
Click to expand...

As requested:

Tracing route to www.supersport.com [197.80.203.136]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 7 ms 7 ms 22 ms 105-236-9-65-esr-lo.mtnbusiness.co.za [105.236.9
.65]
3 10 ms 12 ms 10 ms 41.181.201.94
4 10 ms 15 ms 12 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
5 11 ms 10 ms 11 ms unc-cpt-1.mtnns.net [196.44.18.8]
6 38 ms 11 ms 13 ms 196.44.31.106
7 26 ms 13 ms 16 ms nl-ha-2.za--rb-cr-1.za-a.mtnns.net [196.44.0.121
]
8 11 ms 11 ms 11 ms 196-28-178-141.adsl.mweb.co.za [196.28.178.141]

9 43 ms 36 ms 37 ms tengig-0-0-0-1-cpt-p-1.mweb.co.za [197.84.7.1]
10 34 ms 33 ms 31 ms tengig-0-0-0-0-vic-p-2.mweb.co.za [197.84.4.35]

11 33 ms 32 ms 32 ms tengig-0-0-0-0-102-vic-pe-1.mweb.co.za [197.80.7
.41]
12 32 ms 33 ms 32 ms tengig0-0-0-0.mca-pe-1.mweb.co.za [197.80.4.37]

13 32 ms 30 ms 31 ms 197-80-96-30.jhb.mweb.co.za [197.80.96.30]
14 37 ms 33 ms 34 ms 197-80-206-100.jhb.mweb.co.za [197.80.206.100]
15 33 ms 39 ms 33 ms 197-80-203-5.jhb.mweb.co.za [197.80.203.5]
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29
 
The South update was reposted on the 23/09 - it was "officially" noted on 03 September.

South ADSL Network Demand Medium Impact 10:51, 23 Sep 2014

2014-09-03 05:14 PM There has been a increase in bandwidth demand in the Southern region (Cape Town and surrounding areas), particularly between 19h00 and 23h00. ADSL clients in this region may experience reduced download speeds during this period.
Click to expand...

Medium impact... meh and pffft.

MagicDude4Eva said:
Hi there - just noticed on your website "Demand On North IPC - Medium Impact" - how can this be medium impact if services have severely deteriorated? For me issues started since last week Wednesday and for other users for some time longer.

So looking at your network stats/issues page for the first time:
- South ADSL Network Demand - open since 23/09 (12 days issues)
- Demand On North IPC - open since 30/09 (6 days issues)

In the ISP/networking world degraded service over more than 24 hours can surely not be classified as "medium impact" any more. As a business customer I would have expected from Afrihost to receive a communication regarding the degraded service and an ETA or what is going to be done about it.

I guess everyone understands that issues occur in IT and some more transparency would go a long way - especially considering that you have now been sitting with issues for an extensive period of time. There is absolutely nothing wrong with admitting that there are issues and there is an action plan in place. I certainly missed it if it was communicated somehow.
Click to expand...

What's being done about it ... "optimising" network, more "monitoring" and ETA is "soon".
 
Last edited:
JesseG said:
After 12am is when the flood gates open and "optimization" falls away....
My line is now maxing out at 1Mb/s on NNTP , earlier it was maxing out at 30-200Kb/s....
Click to expand...

Nice work, AH. Budget uncapped at premium business prices.
 
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