Afrihost Business Uncapped Feedback - 2

AfriGuy · Oct 9, 2014

Hummercellc said:
Latency very erratic today, speeds all over the place.

Please Afrihost, I really do not want to leave, But this is now getting on nerves.
I have had over a year of bliss, not this.....

Afrihost are differently shaping to some degree on Business Uncapped....

Latency should be pretty solid from the graphs that I'm looking at.
Could you PM me any tests please? I'd like to have this checked out and escalated wherever possible.

MrGray · Oct 9, 2014

AfriGuy said:
Hey guys

We've always liked to keep things simple, so I don't think creating more products (which would have to come out if we limited Business Uncapped strictly to Businesses) is the way forward for us.

Fine. So goodbye then.

Since it is abundantly clear that you cannot actually use a "Business Uncapped" account for business purposes (an account that is supposedly prioritised for business and guaranteed to be unshaped, LOL), we're parting ways. We've cancelled and moved on (after three years).

Simply cannot work to deadlines with protocols like MySQL/SQL not working, RDP bombing out, continual outages, random performance issues and support that is frankly bizarre.

Will keep my capped account for home use and in the hope of improvement.

How do we get our money back for October?

And no, I am not going to pm again with the same issue so that we can start again with generic support questions.

Hummercellc · Oct 9, 2014

AfriGuy said:
Latency should be pretty solid from the graphs that I'm looking at.
Could you PM me any tests please? I'd like to have this checked out and escalated wherever possible.

I have notice MTU fragmentation on hop 4 the last few days?

Tracing route to afrihost.com [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 4 ms 4 ms 5 ms 105-236-10-1-esr-lo.mtnbusiness.co.za [105.236.10.1]
3 12 ms 17 ms 13 ms 41.181.221.214
4 127 ms 39 ms 25 ms rb-dca-2.za--qux-b.za.mtnbusiness.net [41.181.165.118]
5 31 ms 128 ms 30 ms rb-cr-1.za--rb-dca-2.mtnns.net [196.44.31.122]
6 24 ms 27 ms 28 ms 196.44.31.97
7 * 26 ms 326 ms 196.31.220.10
8 27 ms 227 ms 426 ms 196.31.220.21
9 26 ms 26 ms 25 ms 196.31.63.202
10 27 ms 226 ms 645 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
11 39 ms * 39 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

Tracing route to mybroadband.co.za [197.242.89.170]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 4 ms 5 ms 4 ms 105-236-10-1-esr-lo.mtnbusiness.co.za [105.236.10.1]
3 14 ms 15 ms 12 ms 41.181.221.214
4 27 ms 126 ms 26 ms rb-dca-2.za--qux-b.za.mtnbusiness.net [41.181.165.118]
5 * 57 ms 106 ms rb-cr-1.za--rb-dca-2.mtnns.net [196.44.31.122]
6 44 ms 443 ms * jh-cr-2.za--rb-cr-1.za-b.mtnns.net [196.44.31.171]
7 25 ms 40 ms 44 ms jh-pr-1.za--jh-cr-2.za.mtnns.net [196.44.0.222]
8 * * * Request timed out.
9 457 ms 75 ms 545 ms CORE.GP-CN-HET-MEE-1.TO.GP-MR-VOD-MEE-1.DFA.P2P.10G.za.africainx.net [41.84.12.151]
10 74 ms 84 ms 573 ms 41-66-132-246-f6.HET001-CPE-1-to-GP-CN-HET-MEE-1.africainx.net [41.66.132.246]
11 61 ms 60 ms 61 ms core-access-switch1.jnb1.host-h.net [197.189.193.1]
12 66 ms 62 ms 81 ms row-access-switch1-row3-4.jnb1.host-h.net [197.189.193.36]
13 44 ms 63 ms 52 ms 197.242.89.170

Trace complete.

I have noticed Microsoft Remote Desktop services are suffering since Afrihost started their 'optimisation'

AfriGuy · Oct 9, 2014

garp said:
Fine. So goodbye then.

Since it is abundantly clear that you cannot actually use a "Business Uncapped" account for business purposes (an account that is supposedly prioritised for business and guaranteed to be unshaped, LOL), we're parting ways. We've cancelled and moved on (after three years).

Simply cannot work to deadlines with protocols like MySQL/SQL not working, RDP bombing out, continual outages, random performance issues and support that is frankly bizarre.

Will keep my capped account for home use and in the hope of improvement.

How do we get our money back for October?

And no, I am not going to pm again with the same issue so that we can start again with generic support questions.

Sorry to hear you feel this way, I haven't heard back from you around the MySQL issues though

I'll still gladly follow up and have any queries you have escalated as I originally promised.

AfriGuy · Oct 9, 2014

Hummercellc said:
I have notice MTU fragmentation on hop 4 the last few days?

Tracing route to afrihost.com [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 4 ms 4 ms 5 ms 105-236-10-1-esr-lo.mtnbusiness.co.za [105.236.10.1]
3 12 ms 17 ms 13 ms 41.181.221.214
4 127 ms 39 ms 25 ms rb-dca-2.za--qux-b.za.mtnbusiness.net [41.181.165.118]
5 31 ms 128 ms 30 ms rb-cr-1.za--rb-dca-2.mtnns.net [196.44.31.122]
6 24 ms 27 ms 28 ms 196.44.31.97
7 * 26 ms 326 ms 196.31.220.10
8 27 ms 227 ms 426 ms 196.31.220.21
9 26 ms 26 ms 25 ms 196.31.63.202
10 27 ms 226 ms 645 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
11 39 ms * 39 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

Tracing route to mybroadband.co.za [197.242.89.170]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 4 ms 5 ms 4 ms 105-236-10-1-esr-lo.mtnbusiness.co.za [105.236.10.1]
3 14 ms 15 ms 12 ms 41.181.221.214
4 27 ms 126 ms 26 ms rb-dca-2.za--qux-b.za.mtnbusiness.net [41.181.165.118]
5 * 57 ms 106 ms rb-cr-1.za--rb-dca-2.mtnns.net [196.44.31.122]
6 44 ms 443 ms * jh-cr-2.za--rb-cr-1.za-b.mtnns.net [196.44.31.171]
7 25 ms 40 ms 44 ms jh-pr-1.za--jh-cr-2.za.mtnns.net [196.44.0.222]
8 * * * Request timed out.
9 457 ms 75 ms 545 ms CORE.GP-CN-HET-MEE-1.TO.GP-MR-VOD-MEE-1.DFA.P2P.10G.za.africainx.net [41.84.12.151]
10 74 ms 84 ms 573 ms 41-66-132-246-f6.HET001-CPE-1-to-GP-CN-HET-MEE-1.africainx.net [41.66.132.246]
11 61 ms 60 ms 61 ms core-access-switch1.jnb1.host-h.net [197.189.193.1]
12 66 ms 62 ms 81 ms row-access-switch1-row3-4.jnb1.host-h.net [197.189.193.36]
13 44 ms 63 ms 52 ms 197.242.89.170

I'll be honest, I'm not really sure what MTU fragmentation is - but I can see the latency is too high

Please could you PM me your DSL username and any other info you've gathered for this.
I'd like to get this escalated and looked into for you.

HelterSkelter · Oct 9, 2014

Since yesterday late afternoon, full speeds, no optimization or de-optimization, just like it used to be.

Hummercellc · Oct 9, 2014

AfriGuy said:
I'll be honest, I'm not really sure what MTU fragmentation is - but I can see the latency is too high Please could you PM me your DSL username and any other info you've gathered for this.
I'd like to get this escalated and looked into for you.

The Bold Could explain Hop 4 causing latency spikes and dropped packets.
Will PM after I have done a few tests....

MTU Fragmentation

IPv4 routers fragment on behalf of the source node that is sending a larger packet. Routers can fragment IPv4 packets unless the Do-Not-Fragment (DF) bit is set to 1 in the IPv4 header. If the DF bit is set to 0 (the default), the router splits the packet that is too large to fit into the outgoing interface and send the two packets toward the destination. When the destination receives the two fragments, then the destination's protocol stack must perform reassembly of the fragments before processing the Protocol Data Unit (PDU). The danger is when an application sends its packets with DF=1 and does not pay attention to the ICMP “packet too big” messages and does not perform PMTUD.

The primary concern with having the routers performing fragmentation on behalf of the source is the added CPU processing overhead on the router. If IPsec is being used, then the routers on both ends of the tunnel will need to handle the fragmentation and reassembly of the packets. If the routers are performing fragmentation on behalf of the source node, it may be desirable to have the encryption performed prior to encryption. This prevents the destination tunnel router from having to reassemble the fragments and then perform the decryption. In other cases, we may want to fragmentation take place after encryption. If fragmentation takes place after encryption, then the destination tunnel router will need to perform reassembly before it can decrypt the packet which can add CPU overhead. Therefore, it is advisable for most networks to fragment before encryption.

AfriGuy · Oct 9, 2014

HelterSkelter said:
Since yesterday late afternoon, full speeds, no optimization or de-optimization, just like it used to be.

That's really awesome news

AfriGuy · Oct 9, 2014

Hummercellc said:
The Bold Could explain Hop 4 causing latency spikes and dropped packets.
Will PM after I have done a few tests....

That's pretty interesting, I'll get some wiki reading done too

Shout once you've run further tests.

MrGray · Oct 9, 2014

AfriGuy said:
Sorry to hear you feel this way, I haven't heard back from you around the MySQL issues though I'll still gladly follow up and have any queries you have escalated as I originally promised.

I have explained the problem to you, and originally in a normal support ticket and multiple times to "critical care".

AfriGuy · Oct 9, 2014

garp said:
I have explained the problem to you, and originally in a normal support ticket and multiple times to "critical care".

I'll follow up with the guys over in Critical Care to see what the latest is.

Hummercellc · Oct 9, 2014

Eish... From bad to worse now.....

Tracing route to afrihost.com [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 4 ms 6 ms 4 ms 105-236-10-1-esr-lo.mtnbusiness.co.za [105.236.10.1]
3 162 ms 137 ms 154 ms 41.181.221.214
4 256 ms 200 ms 183 ms rb-dca-2.za--qux-b.za.mtnbusiness.net [41.181.165.118]
5 189 ms 189 ms 172 ms rb-cr-1.za--rb-dca-2.mtnns.net [196.44.31.122]
6 217 ms 184 ms 250 ms 196.44.31.97
7 193 ms 209 ms 184 ms 196.31.220.10
8 178 ms 190 ms 180 ms 196.31.220.21
9 190 ms 180 ms 171 ms 196.31.63.202
10 301 ms 365 ms 497 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
11 194 ms 189 ms 187 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

AfriGuy · Oct 9, 2014

Hummercellc said:
Eish... From bad to worse now.....

Tracing route to afrihost.com [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 4 ms 6 ms 4 ms 105-236-10-1-esr-lo.mtnbusiness.co.za [105.236.10.1]
3 162 ms 137 ms 154 ms 41.181.221.214
4 256 ms 200 ms 183 ms rb-dca-2.za--qux-b.za.mtnbusiness.net [41.181.165.118]
5 189 ms 189 ms 172 ms rb-cr-1.za--rb-dca-2.mtnns.net [196.44.31.122]
6 217 ms 184 ms 250 ms 196.44.31.97
7 193 ms 209 ms 184 ms 196.31.220.10
8 178 ms 190 ms 180 ms 196.31.220.21
9 190 ms 180 ms 171 ms 196.31.63.202
10 301 ms 365 ms 497 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
11 194 ms 189 ms 187 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

This isn't looking good at all

I can see the East IPC is contending quite a bit though.
Drop me your deets and I'll have our team confirm a few things with you.

cortexenslaver · Oct 9, 2014

Latency in Cape Town deteriorating.
CT - 91ms
JHB - 31ms
INT - 165ms

Speeds are once again in the crapper.... max. 3Mb on 10Mb line, and all over the place.
Now we are outside the times given by AH as peak contention times (11:00 till 13:00)

Cmon guys... make up your minds... get it fixed - there is nothing to think about, YOU NEED MORE IPC! Order it, implement it, issue resolved, let's move on.

AfriGuy · Oct 9, 2014

cortexenslaver said:
Latency in Cape Town deteriorating.
CT - 91ms
JHB - 31ms
INT - 165ms

Speeds are once again in the crapper.... max. 3Mb on 10Mb line, and all over the place.
Now we are outside the times given by AH as peak contention times (11:00 till 13:00)

Cmon guys... make up your minds... get it fixed - there is nothing to think about, YOU NEED MORE IPC! Order it, implement it, issue resolved, let's move on.

Can I take a look at a few traceroutes please?

Rickster · Oct 9, 2014

Getting 188 ping on local servers.

cortexenslaver · Oct 9, 2014

A few traces:

Code:

[b]JHB[/b]
Tracing route to afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  home.gateway.pace.net [192.168.1.254]
  2     7 ms     7 ms     7 ms  105-236-13-129-esr-lo.mtnbusiness.co.za [105.236
.13.129]
  3    10 ms     8 ms     9 ms  41.181.201.94
  4    11 ms    10 ms    53 ms  tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
  5    12 ms    10 ms    10 ms  compj-cpt-1.mtnns.net [196.44.18.2]
  6    11 ms     9 ms    10 ms  ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]

  7    31 ms    44 ms    55 ms  rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]

  8    38 ms    29 ms    28 ms  jh-dca-2.za--jh-cr-1.za-a.mtnns.net [196.44.0.22
1]
  9    42 ms    30 ms    34 ms  196.31.220.12
 10    29 ms    32 ms    37 ms  196.31.220.25
 11    29 ms    28 ms    27 ms  196.31.63.206
 12    31 ms    32 ms    30 ms  vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
 13    50 ms    30 ms    30 ms  cms-gm.afrihost.com [197.242.144.102]

Trace complete.

[b]INT[/b]
Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  home.gateway.pace.net [192.168.1.254]
  2     7 ms     7 ms     7 ms  105-236-13-129-esr-lo.mtnbusiness.co.za [105.236
.13.129]
  3    10 ms     9 ms    10 ms  41.181.51.182
  4     9 ms     7 ms     8 ms  tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.18
4.28]
  5    10 ms     7 ms    13 ms  unc-cpt-1.mtnns.net [196.44.18.8]
  6     9 ms     9 ms    10 ms  196.44.31.106
  7   160 ms   181 ms   171 ms  am-cr-1.am--lt-cr-1.uk-a.mtnns.net [196.44.31.22
1]
  8   159 ms   152 ms   153 ms  ls-pr-1.uk--ls-cr-1.uk-a.mtn.net [209.212.111.83
]
  9   154 ms   153 ms   154 ms  linx-gw1.thn.ncuk.net [195.66.224.240]
 10   153 ms   152 ms   152 ms  te2-1-9.star10g.bdr-rt3.thdo.ncuk.net [80.249.97
.17]
 11   164 ms   154 ms   152 ms  te1-1-1-31.core-rs2.thdo.ncuk.net [80.249.97.85]

 12   152 ms   152 ms   153 ms  [url]www.thinkbroadband.com[/url] [80.249.99.130]

Trace complete.

[b]CT[/b]
C:\Users\cortexenslaver>tracert webafrica.co.za

Tracing route to webafrica.co.za [41.185.61.34]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  home.gateway.pace.net [192.168.1.254]
  2     7 ms     7 ms     7 ms  105-236-13-129-esr-lo.mtnbusiness.co.za [105.236
.13.129]
  3     8 ms     9 ms     9 ms  41.181.201.94
  4    10 ms    10 ms    10 ms  tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
  5     9 ms    10 ms    24 ms  compj-cpt-1.mtnns.net [196.44.18.2]
  6    11 ms    10 ms     9 ms  ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]

  7    30 ms     8 ms     8 ms  196.44.0.74
  8    15 ms    11 ms    10 ms  41-208-29-209.mtnns.net [41.208.29.209]
  9    10 ms     9 ms     9 ms  css2-ctn-gi0-2.ip.isnet.net [168.209.6.15]
 10    11 ms    10 ms    16 ms  mi-za-cpt-br1-gi0-3-108.ip.isnet.net [168.209.28
.42]
 11    12 ms    11 ms    10 ms  197.96.154.190
 12    35 ms    12 ms    13 ms  197.96.154.191
 13    11 ms    15 ms    11 ms  webafrica.co.za [41.185.61.34]

Trace complete.

AfriGuy · Oct 9, 2014

Rickster said:
Getting 188 ping on local servers.

Hhhmm, high latency in the North too

Lets see what's happening - could you also paste a traceroute here please? I'd like to get a common denominator down and escalate this up the chain.

AfriGuy · Oct 9, 2014

cortexenslaver said:

A few traces:

Code:

[b]JHB[/b]
Tracing route to afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  home.gateway.pace.net [192.168.1.254]
  2     7 ms     7 ms     7 ms  105-236-13-129-esr-lo.mtnbusiness.co.za [105.236
.13.129]
  3    10 ms     8 ms     9 ms  41.181.201.94
  4    11 ms    10 ms    53 ms  tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
  5    12 ms    10 ms    10 ms  compj-cpt-1.mtnns.net [196.44.18.2]
  6    11 ms     9 ms    10 ms  ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]

  7    31 ms    44 ms    55 ms  rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]

  8    38 ms    29 ms    28 ms  jh-dca-2.za--jh-cr-1.za-a.mtnns.net [196.44.0.22
1]
  9    42 ms    30 ms    34 ms  196.31.220.12
 10    29 ms    32 ms    37 ms  196.31.220.25
 11    29 ms    28 ms    27 ms  196.31.63.206
 12    31 ms    32 ms    30 ms  vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
 13    50 ms    30 ms    30 ms  cms-gm.afrihost.com [197.242.144.102]

Trace complete.

[b]INT[/b]
Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  home.gateway.pace.net [192.168.1.254]
  2     7 ms     7 ms     7 ms  105-236-13-129-esr-lo.mtnbusiness.co.za [105.236
.13.129]
  3    10 ms     9 ms    10 ms  41.181.51.182
  4     9 ms     7 ms     8 ms  tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.18
4.28]
  5    10 ms     7 ms    13 ms  unc-cpt-1.mtnns.net [196.44.18.8]
  6     9 ms     9 ms    10 ms  196.44.31.106
  7   160 ms   181 ms   171 ms  am-cr-1.am--lt-cr-1.uk-a.mtnns.net [196.44.31.22
1]
  8   159 ms   152 ms   153 ms  ls-pr-1.uk--ls-cr-1.uk-a.mtn.net [209.212.111.83
]
  9   154 ms   153 ms   154 ms  linx-gw1.thn.ncuk.net [195.66.224.240]
 10   153 ms   152 ms   152 ms  te2-1-9.star10g.bdr-rt3.thdo.ncuk.net [80.249.97
.17]
 11   164 ms   154 ms   152 ms  te1-1-1-31.core-rs2.thdo.ncuk.net [80.249.97.85]

 12   152 ms   152 ms   153 ms  [url]www.thinkbroadband.com[/url] [80.249.99.130]

Trace complete.

[b]CT[/b]
C:\Users\cortexenslaver>tracert webafrica.co.za

Tracing route to webafrica.co.za [41.185.61.34]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  home.gateway.pace.net [192.168.1.254]
  2     7 ms     7 ms     7 ms  105-236-13-129-esr-lo.mtnbusiness.co.za [105.236
.13.129]
  3     8 ms     9 ms     9 ms  41.181.201.94
  4    10 ms    10 ms    10 ms  tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
  5     9 ms    10 ms    24 ms  compj-cpt-1.mtnns.net [196.44.18.2]
  6    11 ms    10 ms     9 ms  ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]

  7    30 ms     8 ms     8 ms  196.44.0.74
  8    15 ms    11 ms    10 ms  41-208-29-209.mtnns.net [41.208.29.209]
  9    10 ms     9 ms     9 ms  css2-ctn-gi0-2.ip.isnet.net [168.209.6.15]
 10    11 ms    10 ms    16 ms  mi-za-cpt-br1-gi0-3-108.ip.isnet.net [168.209.28
.42]
 11    12 ms    11 ms    10 ms  197.96.154.190
 12    35 ms    12 ms    13 ms  197.96.154.191
 13    11 ms    15 ms    11 ms  webafrica.co.za [41.185.61.34]

Trace complete.

Odd, these don't look too bad at all. What's your throughput like?

cortexenslaver · Oct 9, 2014

AfriGuy said:
Hhhmm, high latency in the North too
Lets see what's happening - could you also paste a traceroute here please? I'd like to get a common denominator down and escalate this up the chain.

...and just like that, back to "normal" - E I S H

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