Afrihost Business Uncapped Feedback - 2

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@Afriguy, do you have any feedback with regards to online gaming on consoles, I was unable to sign in on the COD(Ghost) servers yesterday, PS3
 
JesseG said:
@Afriguy, do you have any feedback with regards to online gaming on consoles, I was unable to sign in on the COD(Ghost) servers yesterday, PS3
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Not aware of any general issues around gaming, I've been playing Forza 5 and Dead Rising online over the last week without too much trouble.
Are you able to sign in this morning or are you still having troubles?
 
So.. i just spoke to customer support via c Zone tickets and it looks like they would prefer to me cancel my account and claim the 60day double my money back guarantee, then in the future I will be able to sign up again for this service. Rather than my suggestion of refunding me the cost for the current month and pausing my service until the issues are sorted out.

I guess if support follows a script and has one way of doing things this is what you get.

I'm not complaining though, I'm just a little confused.
My way - refund : R397 .
Afrihosts way refund : R1191 (because I signed up half way and got a pro rata discount)
 
AfriGuy said:
Not aware of any general issues around gaming, I've been playing Forza 5 and Dead Rising online over the last week without too much trouble.
Are you able to sign in this morning or are you still having troubles?
Click to expand...

Haven't had a chance to even switch on the console, work was crazy today, will check later today and report back....
 
@Afriguy, I can confirm that I am still unable to sign in the COD servers on AH account
 
MaxST said:
So.. i just spoke to customer support via c Zone tickets and it looks like they would prefer to me cancel my account and claim the 60day double my money back guarantee, then in the future I will be able to sign up again for this service. Rather than my suggestion of refunding me the cost for the current month and pausing my service until the issues are sorted out.

I guess if support follows a script and has one way of doing things this is what you get.

I'm not complaining though, I'm just a little confused.
My way - refund : R397 .
Afrihosts way refund : R1191 (because I signed up half way and got a pro rata discount)
Click to expand...

Very odd that this was discussed right off the bat, could you PM me the ref# so I can have the query followed up on please?
 
Me said:
So.. i just spoke to customer support via c Zone tickets and it looks like they would prefer to me cancel my account and claim the 60day double my money back guarantee, then in the future I will be able to sign up again for this service. Rather than my suggestion of refunding me the cost for the current month and pausing my service until the issues are sorted out.

I guess if support follows a script and has one way of doing things this is what you get.

I'm not complaining though, I'm just a little confused.
My way - refund : R397 .
Afrihosts way refund : R1191 (because I signed up half way and got a pro rata discount)
Click to expand...

AfriGuy said:
Very odd that this was discussed right off the bat, could you PM me the ref# so I can have the query followed up on please?
Click to expand...

Just doing some more maths... if i cancel on the 10th of next month.... I can get a total of R1985 :)

sure.. my ref number is XDP-407-51993

honestly I would rather not take the risk of not being able to get this service in the future, because, when it works... it works... If I was running afrihost there is no way I would let someone come back after they canceled and claimed double back.... Although... its a business opertunity... Sign up for a 40 vdsl account... cancel.... sign up... cancel... etc etc
 
MaxST said:
Just doing some more maths... if i cancel on the 10th of next month.... I can get a total of R1985 :)

sure.. my ref number is XDP-407-51993

honestly I would rather not take the risk of not being able to get this service in the future, because, when it works... it works... If I was running afrihost there is no way I would let someone come back after they canceled and claimed double back.... Although... its a business opertunity... Sign up for a 40 vdsl account... cancel.... sign up... cancel... etc etc
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Looks like this wasn't recommended off the bat, other options had been discussed on the ticket too.
 
AfriGuy said:
Hhhmm, high latency in the North too :(
Lets see what's happening - could you also paste a traceroute here please? I'd like to get a common denominator down and escalate this up the chain.
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PS C:\Users\Ricky> tracert www.ubuntu.com

Tracing route to www.ubuntu.com [91.189.90.58]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 304 ms 480 ms 301 ms 41.181.178.30
4 310 ms 297 ms 343 ms ipc-recieve-jh-3a.za.mtnbusiness.net [41.181.178.29]
5 795 ms 369 ms 394 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
6 * 158 ms 101 ms jh-dca-2.za--qux-q.za.mtnbusiness.net [196.31.180.4]
7 269 ms 511 ms 594 ms am-tpr-1.nl--am-cr-1.nl-a.mtn.net [209.212.111.141]
8 975 ms 523 ms 452 ms xe-4-1-0.edge5.Amsterdam1.Level3.net [212.72.41.89]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 488 ms 871 ms 502 ms ae-233-3609.edge5.london1.Level3.net [4.69.166.49]
14 756 ms 459 ms 353 ms SOURCE-MANA.edge5.London1.Level3.net [212.187.138.82]
15 408 ms 388 ms 392 ms eth0.lutin.canonical.com [91.189.88.10]
16 431 ms 256 ms 422 ms www-ubuntu-com.avocado.canonical.com [91.189.90.58]

PS: SNR is dropping from 20dB to -1.1, will have to log this with telkom again.
 
AfriGuy said:
Looks like this wasn't recommended off the bat, other options had been discussed on the ticket too.
Click to expand...

Correct.. other options... but I'm not exactly happy with "pausing" at the end of the month. I would still be paying a premium price for the month for a performance that I would expect from a home account. Its not a very good option
 
Rickster said:
PS C:\Users\Ricky> tracert www.ubuntu.com

Tracing route to www.ubuntu.com [91.189.90.58]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 304 ms 480 ms 301 ms 41.181.178.30
4 310 ms 297 ms 343 ms ipc-recieve-jh-3a.za.mtnbusiness.net [41.181.178.29]
5 795 ms 369 ms 394 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
6 * 158 ms 101 ms jh-dca-2.za--qux-q.za.mtnbusiness.net [196.31.180.4]
7 269 ms 511 ms 594 ms am-tpr-1.nl--am-cr-1.nl-a.mtn.net [209.212.111.141]
8 975 ms 523 ms 452 ms xe-4-1-0.edge5.Amsterdam1.Level3.net [212.72.41.89]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 488 ms 871 ms 502 ms ae-233-3609.edge5.london1.Level3.net [4.69.166.49]
14 756 ms 459 ms 353 ms SOURCE-MANA.edge5.London1.Level3.net [212.187.138.82]
15 408 ms 388 ms 392 ms eth0.lutin.canonical.com [91.189.88.10]
16 431 ms 256 ms 422 ms www-ubuntu-com.avocado.canonical.com [91.189.90.58]

PS: SNR is dropping from 20dB to -1.1, will have to log this with telkom again.
Click to expand...

Sounds like a line/ exchange issue :(
Do you see the same results when using the Telkom guest account?
 
MaxST said:
Correct.. other options... but I'm not exactly happy with "pausing" at the end of the month. I would still be paying a premium price for the month for a performance that I would expect from a home account. Its not a very good option
Click to expand...

I fully understand, I know it's not the best situation to be in :(
If you still aren't happy before the 25th you can pause your account then, as long as it's before the 25th you won't be included in the billing run.
 
MySQL

garp said:
Fine. So goodbye then.

Since it is abundantly clear that you cannot actually use a "Business Uncapped" account for business purposes (an account that is supposedly prioritised for business and guaranteed to be unshaped, LOL), we're parting ways. We've cancelled and moved on (after three years).

Simply cannot work to deadlines with protocols like MySQL/SQL not working, RDP bombing out, continual outages, random performance issues and support that is frankly bizarre.

Will keep my capped account for home use and in the hope of improvement.

How do we get our money back for October?

And no, I am not going to pm again with the same issue so that we can start again with generic support questions.
Click to expand...

Glad am I to read I am not the only one with MySQL problems! I have not been able to access my databases for days. I understand torrent speeds taking a dive when there are issues, but when my business is affected, my patience wears thin. Have to add though, today was better.
 
jackyah333 said:
Glad am I to read I am not the only one with MySQL problems! I have not been able to access my databases for days. I understand torrent speeds taking a dive when there are issues, but when my business is affected, my patience wears thin. Have to add though, today was better.
Click to expand...

Sorry to hear about the troubles :(
We need to investigate this on a case by case basis, if you have troubles with MySQL again please drop me a line.
 
AfriGuy said:
Urgh, pain :(
Is it only COD that's giving you the run around? Or any online game?
Click to expand...

Tested another game, Borderlands 2, and I am able to sign in, if I switch to the Axxess account then I am able to sign into the COD servers, it just won't connect to the COD serves on the AH account but I have noticed that around 9pm then I am able to sign in with the AH account....
 
JesseG said:
Tested another game, Borderlands 2, and I am able to sign in, if I switch to the Axxess account then I am able to sign into the COD servers, it just won't connect to the COD serves on the AH account but I have noticed that around 9pm then I am able to sign in with the AH account....
Click to expand...

I'd like to have this looked into a bit more, could you PM me the finer details please?
I'll have this passed onto our team to run some tests.
 
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