Afrihost Business Uncapped Feedback - 2

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AfriMan said:
We're generally very understanding when clients approach us in earnest with problems with their accounts and we usually give the client the benefit of the doubt. I've helped several clients with issues like this here on the forums, so I think it's fair to say we return client's trust and good faith wherever we can.
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That is not what I asked. I asked if a client feels like he is only getting 1/10th of the service he was guaranteed and what is advertised in big banners on the website, could that client only pay 1/10th of the invoice? Let me answer that for you. NO. Why? Because it is a business transaction and the trusting relationship you like to mention only works one way in what you are describing.

You are a business and offer a service. The client pays for that service in full. You are not friends with clients where a relationship is based on trust blah blah. If you want it to develop into that after years of doing good BUSINESS then fine. But first and foremost you are a business. When you cannot deliver the service being charged for, an ethical business would first and foremost inform all its clients. Not just those on internet forums or those who complain to the helpdesk. Secondly, as a business, you know you cannot offer the service for which you are charging. So charge for the service that you are currently offering.

That is the ethical and right thing to do. Not what you and the other reps are currently doing.
 
I've had a ticket open with CZ for a number of days, I've asked Afriguy to make sure the correct people see this ticket. Up until recently(10 min ago) the ticket has been in the support section, now it has vanished. Has it been deleted or escalated?

XDP-407-51993
 
ambroseg1 said:
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AH plays by their own definitions of these terms.

They define them, and these must then be referenced henceforth only on their terms.

Circle-logic, tail-chasing, head+wall.

EDIT:

If memory serves me correctly... there was zero compensation for last year's nor earlier this year's IPC rubbish... someone please correct me if Afrihost made up for months of degraded service then in some form or gesture during, or after, the partial IPC upgrades of yore? Trust... pffft. Win-Win=not.
 
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AfriMan said:
As I've said, overall contention could affect gaming, it depends on whether there is higher latency or throughput is badly affected. If it were a "shaping setting" as you suggest, it would not improve unless we were manually switching a ruleset on and off, which we're not.
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Okay.. some kudos coming out to you guys at AH. Last night was the first weeknight when Smite and other games was working perfectly... Constant 210ms connection with spikes only in the 280ms range at times but otherwise plain sailing. Whatever you guys did to assist us gamers - well done and thanks!!
 
MaxST said:
I've had a ticket open with CZ for a number of days, I've asked Afriguy to make sure the correct people see this ticket. Up until recently(10 min ago) the ticket has been in the support section, now it has vanished. Has it been deleted or escalated?

XDP-407-51993
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I've just read your PM, I'm still running through some checks with our team for you. I'll get back to you when I can :)
 
Samildanach said:
Okay.. some kudos coming out to you guys at AH. Last night was the first weeknight when Smite and other games was working perfectly... Constant 210ms connection with spikes only in the 280ms range at times but otherwise plain sailing. Whatever you guys did to assist us gamers - well done and thanks!!
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Really glad to see the positive feedback starting to come back in :D
Please do keep me posted on how the overall experience goes!
 
Perfect, thanks, I noticed you were not online. Vanishing out of my ticket log is not really a good sign though.

On a side note, my current line speed is 74% and in the last 24 hours I've only seen poor speeds for about 2 hours in total.
 
MaxST said:
Perfect, thanks, I noticed you were not online. Vanishing out of my ticket log is not really a good sign though.

On a side note, my current line speed is 74% and in the last 24 hours I've only seen poor speeds for about 2 hours in total.
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The ticket will still be there, I'll check why it isn't appearing in your ClientZone though.
Glad to hear things are improving slowly but surely!
 
AfriMan said:
I can't confirm information until I am given the go ahead by management. Some aspects may be under negotiation, or unconfirmed. I think creating expectations or giving you my personal speculation is going to do more harm than good. So I can't confirm information that is not confirmed to me. The information I have is that IPC is imminent, but I don't have further details around when and where that will happen. Once I am able to share that, I will.
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You've confirmed already that Afrihost has already ordered more IPC capacity? Now you using terminology like 'under-negotiation'. Has Afrihost ordered additional IPC capacity or not? If it has been ordered, then it's confirmed, and then surely you can give us some feedback already?
 
BGE said:
You've confirmed already that Afrihost has already ordered more IPC capacity? Now you using terminology like 'under-negotiation'. Has Afrihost ordered additional IPC capacity or not? If it has been ordered, then it's confirmed, and then surely you can give us some feedback already?
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Capacity is something that takes time I'm afraid.
The upgrades are confirmed, but I can't go into any further info than that I'm afraid. I'll update you once further feedback is available around go live dates.
 
AfriGuy said:
Can't see a PM from you, did you maybe PM AfriMan?
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I Mailed and PM'ed Afriman, from our correspondence last Friday, as yet no response from either you guys or MTN, I seem to be accruing references left and right but these are what I have at hand.

#EYL-549-41496
#HFL-718-36421
MTNB1365645
UKH-478-81609
 
I just tried Elder Scrolls online again - with AH I can't even log in to the game. Tried with WA and it logs in and no latency problems. Tried AH again and again can't even log in.
 
8-BALL said:
I Mailed and PM'ed Afriman, from our correspondence last Friday, as yet no response from either you guys or MTN, I seem to be accruing references left and right but these are what I have at hand.

#EYL-549-41496
#HFL-718-36421
MTNB1365645
UKH-478-81609
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Can you FW me the PM you sent to AfriMan please? I'll chase this up.
 
Rohan said:
I just tried Elder Scrolls online again - with AH I can't even log in to the game. Tried with WA and it logs in and no latency problems. Tried AH again and again can't even log in.
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Sorry to hear that :(
Which platform are you gaming on?
 
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