Afrihost Business Uncapped Feedback - 2

Status
Not open for further replies.
Upgrades help alot, but then again.. as soon as the upgrades is done. More people join, more people actually get to use their bandwidth. then it slows down over the averages.. Making it a little slower again for all.
 
Napalm said:
Upgrades help alot, but then again.. as soon as the upgrades is done. More people join, more people actually get to use their bandwidth. then it slows down over the averages.. Making it a little slower again for all.
Click to expand...

In a matter of a few weeks? Then you need to plan better, and buy MUCH bigger upgrades.... That's no excuse at all...
 
“ There are few bastions to customer service in South Africa, Afrihost is one amongst a very short and elite list. Their efficient and dedicated response to queries no matter how benign is astounding and so much appreciated. Despite having a slight hiccup with my first account, Afrihost took accountability and stood by their superior standard of customer service and delivered. Now go out there and show… ”
Click to expand...

AH website ^^

Come on AH, give it horns ..... sort out my erratic speed problem today and live up tp the testimonial along with a dose of awesome!!
 
kohlhtor said:
My connection to VoIP sipgate.de was lost
17.11.1421:09:57Registration of Internet telephone number 2211174 failed. Reason for error: Remote site not responding. Timeout.
70% packet loss gateway mtn

View attachment 168009
Click to expand...

I get a automatic replay read this

Good day.

Thank you for the email.

Please note that you should be able to connect to your VoIP network as your account with us is in good order.

Please send us a help sms to 32541 if you need to speak to a agent.

Kind regards.

Afrihost.com
Pure Internet Joy!

Please visit your Afrihost Client Zone, https://clientzone.afrihost.com to activate your account, update your details, make changes to your account and packages and much much more.


Ticket Details
Ticket ID: QDY-775-69805
Department: Afrihost - ADSL Support
Priority: High

Helpdesk: https://support.afrihost.com/?/Default


I had 60 % packed loss and I send them the trace with email
Their is no name on the email
 
Good Morning Everyone

I flicked through the comments here and I think most of them relate to the ongoing changes on the network. I also noticed that performance dipped a few times over the evening and this seems to correspond to each time our team was making changes to improve performance. Although we believe the bulk of the problems are behind us, we want to try to have the network running at absolute optimal levels now so that it can carry us effortlessly through the next few months (especially over the Christmas period).

For the most part daytime performance is looking increasingly better, but we're using the evening as the best time to make improvements without affecting business. I know that many clients do conduct business at odd hours, and also take part in gaming tournaments, etc, but I promise we're doing our best to have the least impact on performance while we make these changes. I know it's tough right now, but I think the results are almost here and we should be having a great experience all round.
 
Hummercellc said:
It would seems international is still borked. Packet loss to sipgate.de and I tried a Skype call to Dartford in the UK which was shocking. Switched to my MWEB account and sipgate has no packet loss and the Skype call was perfect....
Click to expand...

We know there is still more for us to do to get everything working absolutely perfectly. There were a few times in the evening where changes were rolled out where speeds would have dipped and one may have experienced packet loss. Once the changes settled though, my tests showed pretty good throughput and good overall performance.
 
AfriMan said:
Good Morning Everyone

I flicked through the comments here and I think most of them relate to the ongoing changes on the network. I also noticed that performance dipped a few times over the evening and this seems to correspond to each time our team was making changes to improve performance. Although we believe the bulk of the problems are behind us, we want to try to have the network running at absolute optimal levels now so that it can carry us effortlessly through the next few months (especially over the Christmas period).

For the most part daytime performance is looking increasingly better, but we're using the evening as the best time to make improvements without affecting business. I know that many clients do conduct business at odd hours, and also take part in gaming tournaments, etc, but I promise we're doing our best to have the least impact on performance while we make these changes. I know it's tough right now, but I think the results are almost here and we should be having a great experience all round.
Click to expand...

Could someone please fix the international packet loss?
 
TEXTILE GUY said:
This from your network status


and this from Donovan at Critical Care responding my problem ...



Care se gat ... this twit did a copy and paste ...AND YOU DARE TO USE THE WORD CARE!!!

Thats just disgusting customer service dont you think .... or you also not give a hoot like Donovan?
Click to expand...

It's not a great reflection on the team to just copy and paste answers, that should not have happened. I can understand if the guys are dealing with a lot of similar queries, but Critical Care means personalised service, and at least genuine responses to each client.

My apologies, I'll take this up with the individual involved :(
 
Hummercellc said:
Could someone please fix the international packet loss?
Click to expand...

It's hard to measure international service when we know changes are being made on the fly locally. I think it would probably be best to wait until the network is completely stable and settled and then test what issues remain to be addressed.
 
AfriMan said:
It's hard to measure international service when we know changes are being made on the fly locally. I think it would probably be best to wait until the network is completely stable and settled and then test what issues remain to be addressed.
Click to expand...

allgreen.jpg

Hmmm...
 
Afriman please fix the packets loss to sipgate.de
I received this email last night I send traceroute but I get this standard automate email

Good day.

Thank you for the email.

Please note that you should be able to connect to your VoIP network as your account with us is in good order.

Please send us a help sms to 32541 if you need to speak to a agent.

Kind regards.

Afrihost.com
Pure Internet Joy!

Please visit your Afrihost Client Zone, https://clientzone.afrihost.com to activate your account, update your details, make changes to your account and packages and much much more.


Ticket Details
Ticket ID: QDY-775-69805
Department: Afrihost - ADSL Support
Priority: High

Helpdesk: https://support.afrihost.com/?/Default
 
kohlhtor said:
Afriman please fix the packets loss to sipgate.de
I received this email last night I send traceroute but I get this standard automate email

Good day.

Thank you for the email.

Please note that you should be able to connect to your VoIP network as your account with us is in good order.

Please send us a help sms to 32541 if you need to speak to a agent.

Kind regards.

Afrihost.com
Pure Internet Joy!

Please visit your Afrihost Client Zone, https://clientzone.afrihost.com to activate your account, update your details, make changes to your account and packages and much much more.


Ticket Details
Ticket ID: QDY-775-69805
Department: Afrihost - ADSL Support
Priority: High

Helpdesk: https://support.afrihost.com/?/Default
Click to expand...

I feel your pain.... Packet loss to Canada, Germany and the UK. The 25th is almost here....
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X