Afrihost Business Uncapped Feedback - 2

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AfriGenie said:
At this point I'm still slightly ambivalent towards the new DSMS / ASSIA system. It is okay when it works fine, but I've had too many users suddenly having perfectly usable 40 / 20 /10 Mbps lines dropped to two thirds of the line speed or even half of the line speed because some arbitrary stats haven't been met. And getting those syncs reset to the original speeds is a nightmare.
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Im one of those VERY UNHAPPY clients, for more than a month now my 8mbps business bundle that was perfectly synced at 10mbps, was running like it was 2mpbs shaped line!!!

Now ive switched to capped account with you guys, and still the same issue, heres my latest speedtest http://www.speedtest.net/result/4218474262.png
 
Afiguy ..... hello ..... was in the middle of a discussion with Afrigenie .... found the problem and then BAM .... Suddenly The Sounds Of Silence.

Did I pi$$ someone off .... or what?
 
AfriGuy said:
Hhmm, odd.
The Genie has just stepped out for the day, could you PM me so I can take over? I'll be here until 8pm or so.
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Sure - no rush .... take your time, I have all night to wait - its only been the weekend that I have had the issue .....

This is REALLY cr@p customer service ....

Reckon I will walk out on an issue with my customers and leave them waiting in their own reception for a change ... sure that will make them happy,

:twisted::twisted::twisted:
 
Latency on local speed test still way too high, even general browsing seems slow, but of course there is no one from Afrihost on these forums this time of night.
 
electrofreeze said:
and there it goes down the crapper again
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Well its not the like ous really give a hoot .....

S'pose its guest account for me tonight, till its convenient for AH to sort out my issue.

And I am damned if I am going to to tests and f@rt around

CERTAINLY KNOW HOW TO TURN A FAN INTO A MADMAN IN AN HOUR!!


MY ACCOUNTS JIGGED - PROVEN - FIX IT
 
KamikaZe_88 said:
Im one of those VERY UNHAPPY clients, for more than a month now my 8mbps business bundle that was perfectly synced at 10mbps, was running like it was 2mpbs shaped line!!!

Now ive switched to capped account with you guys, and still the same issue, heres my latest speedtest http://www.speedtest.net/result/4218474262.png
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Really sorry to hear that :(
The test looks to be done off an IS account though, did you sign up for our 1GB account?
 
TEXTILE GUY said:
Sure - no rush .... take your time, I have all night to wait - its only been the weekend that I have had the issue .....

This is REALLY cr@p customer service ....

Reckon I will walk out on an issue with my customers and leave them waiting in their own reception for a change ... sure that will make them happy,

:twisted::twisted::twisted:
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I'm sorry I've taken a while to reply, please understand that I've been really, really busy today. I try my best to get back to everyone as quickly as I can.
I've replied to your PM.
 
electrofreeze said:
definitely a ipc problem looks like not enough bandwidth in the pool so people are fighting over it
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The IPC looks quite good, can't spot anything out of the obvious on monitoring.
Have you been in touch with our team to run troubleshooting?
 
I honestly give up, Local latency in the east is bad. 80ms+ to local (as opposed to 8-12ms on IS & Mweb) :wtf:

Something is up, I have sent AfriGenie Trace Routes, but nothing has changed, 3 days in a row :mad:

Since the last set of problems a extra hop has been introduced and that is when the latency went from a constant 16ms to variable 42-80ms.
 
Something is definately up with afrihost tonight. On my business uncapped I am only getting 2 meg connection on an 8 meg line, while my web africa account is getting full line speed
 
Last Result:
Download Speed: 6127 kbps (765.9 KB/sec transfer rate)
Upload Speed: 848 kbps (106 KB/sec transfer rate)
Latency: 57 ms
‎16‎/‎03‎/‎2015‎ ‎20‎:‎41

What's up with the ping, the local test used to have a ping of 19ms??? Also general speeds are slower, I used to get 8000kpbs and above?
 
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