Afrihost Business Uncapped Feedback

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==========================================================================
VisualRoute trace to www.vsl.co.at
==========================================================================


This trace was started on Mar 11, 2014 7:39:02 PM.
The host 'www.vsl.co.at' (known as ip-212-24-125-70.cyberservice.net) has been found, and is reachable in 21 hops. Also, it responded to HTTP requests on port 80 (it is running server Microsoft-HTTPAPI/2.0, which responded in 434ms). The TTL value of packets received from it is 110.In general this route is reasonably quick, with hops responding on average within 157ms. However, all hops after hop 17 in network 'PSINet, Inc.' respond particularly slowly. This slow speed could perhaps be accounted for by the fact that the remote network is located far away. The DNS lookup was completed almost instantaneously (less than 2ms - this may be the result of caching).

---------------------------------------------------------------------------------------------------------------------------------------------------------------------------
| Hop | %Loss | IP Address | Node Name | Location | Tzone | ms | Graph | Network |
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------
| 0 | | 192.168.178.32 | kohlhages-mbp.fritz.box | | | 0 | x | [Local Network] |
| 1 | | 192.168.178.1 | fritz.box | | | 1 | x | [Local Network] |
| 2 | | 105.236.8.129 | 105-236-8-129-esr-lo.mtnbusiness.co.za | | | 9 | x | The whole IPv4 address space |
| 3 | | 41.181.54.86 | ipc-recieve-tb-2a.mtnbusiness.net | (South Africa) | | 38 | x-- | MTN Business SA Static space |
| 4 | | 41.181.184.28 | tb-dca-2.za--qux-a.za.mtnbusiness.net | (South Africa) | | 35 | x | MTN Business SA Customer |
| 5 | | 196.44.18.2 | compj-cpt-1.mtnns.net | (South Africa) | | 36 | x | john ward option |
| 6 | | 196.44.31.113 | ls-cr-2--tb-cr-1.uk-b.mtnns.net | (South Africa) | | 191 | x- | Core Links |
| 7 | | 196.44.31.183 | am-cr-1.nl--ls-cr-2.uk-a.mtnns.net | (South Africa) | | 196 | x- | Core Links |
| 8 | | 209.212.111.141 | am-tpr-1.nl--am-cr-1.nl-a.mtn.net | (South Africa) | | 221 | x- | UK Node |
| 9 | | 212.72.41.89 | xe-4-1-0.edge5.amsterdam1.level3.net | Amsterdam, Netherlands | | 223 | x | Level (3) Communications International |
| 10 | 14 | 4.69.162.145 | vl-3601-ve-225.csw2.amsterdam1.level3.net | Amsterdam, Netherlands | | 219 | x | Level 3 Communications, Inc. |
| 11 | | 4.69.162.193 | ae-229-3605.edge4.amsterdam1.level3.net | Amsterdam, Netherlands | | 189 | x | Level 3 Communications, Inc. |
| 12 | | 130.117.14.41 | be3356.mag21.ams03.atlas.cogentco.com | Amsterdam, Netherlands | | 185 | x | PSINet, Inc. |
| 13 | 6 | 154.54.78.109 | be2323.mpd22.ams03.atlas.cogentco.com | Amsterdam, Netherlands | | 226 | x | __________________________ |
| 14 | 3 | 154.54.61.6 | be2263.mpd21.fra03.atlas.cogentco.com | Frankfurt, Germany | | 227 | x- | __________________________ |
| 15 | | 154.54.38.190 | be2231.ccr22.muc01.atlas.cogentco.com | Munich, Germany | | 193 | x | __________________________ |
| 16 | 6 | 130.117.49.2 | be2200.ccr21.vie01.atlas.cogentco.com | Washington, DC, USA | -05:00 | 218 | x | PSINet, Inc. |
| 17 | | 154.54.74.6 | te1-1.mag01.vie01.atlas.cogentco.com | (Mauritius) | | 302 | -x-- | __________________________ |
| 18 | | 149.6.80.42 | - | Washington, DC, USA | -05:00 | 208 | x | PSINet, Inc. |
| 19 | | 212.24.125.70 | www.vsl.co.at | (Austria) | | 210 | x | Housing Customer Interxion,VIE |
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------
 
 
Traceroute has started…

traceroute to vsl.co.at (212.24.125.70), 64 hops max, 72 byte packets
1 fritz.box (192.168.178.1) 2.304 ms 1.318 ms 1.338 ms
2 105-236-8-129-esr-lo.mtnbusiness.co.za (105.236.8.129) 10.585 ms 9.308 ms 10.451 ms
3 ipc-recieve-tb-2a.mtnbusiness.net (41.181.54.86) 27.505 ms 27.433 ms 27.550 ms
4 tb-dca-2.za--qux-a.za.mtnbusiness.net (41.181.184.28) 35.414 ms 36.650 ms 36.797 ms
5 compj-cpt-1.mtnns.net (196.44.18.2) 34.166 ms 35.311 ms 35.518 ms
6 ls-cr-2--tb-cr-1.uk-b.mtnns.net (196.44.31.113) 171.886 ms 172.337 ms 441.890 ms
7 am-cr-1.nl--ls-cr-2.uk-a.mtnns.net (196.44.31.183) 190.562 ms 188.928 ms 188.945 ms
8 am-tpr-1.nl--am-cr-1.nl-a.mtn.net (209.212.111.141) 304.806 ms 258.798 ms 307.101 ms
9 * xe-4-1-0.edge5.amsterdam1.level3.net (212.72.41.89) 528.618 ms 303.924 ms
10 vl-3601-ve-225.csw2.amsterdam1.level3.net (4.69.162.145) 307.339 ms 304.319 ms 306.195 ms
11 ae-229-3605.edge4.amsterdam1.level3.net (4.69.162.193) 188.769 ms 188.908 ms 188.851 ms
12 be3356.mag21.ams03.atlas.cogentco.com (130.117.14.41) 185.032 ms 183.488 ms 182.232 ms
13 be2321.ccr22.ams03.atlas.cogentco.com (154.54.78.101) 190.214 ms
be2323.mpd22.ams03.atlas.cogentco.com (154.54.78.109) 512.267 ms
be2321.ccr22.ams03.atlas.cogentco.com (154.54.78.101) 188.948 ms
14 be2262.ccr22.fra03.atlas.cogentco.com (154.54.37.34) 196.549 ms
be2263.mpd21.fra03.atlas.cogentco.com (154.54.61.6) 529.987 ms 303.996 ms
15 be2228.ccr21.muc01.atlas.cogentco.com (154.54.38.50) 193.421 ms 192.711 ms
be2229.ccr22.muc01.atlas.cogentco.com (154.54.38.58) 533.088 ms
16 be2223.ccr21.vie01.atlas.cogentco.com (130.117.49.138) 303.721 ms
be2200.ccr21.vie01.atlas.cogentco.com (130.117.49.2) 303.895 ms 303.370 ms
17 te1-1.mag01.vie01.atlas.cogentco.com (154.54.74.6) 308.018 ms * 526.514 ms
18 149.6.80.42 (149.6.80.42) 1023.408 ms 507.708 ms 307.987 ms
19 ip-212-24-125-70.cyberservice.net (212.24.125.70) 306.445 ms 304.101 ms 306.644 ms
snappedJPEG-1.jpg
 
trace to traceroute to vsl.co.at from telkom

vsl_telkom.jpg



Traceroute has started…

traceroute to vsl.co.at (212.24.125.70), 64 hops max, 72 byte packets
1 fritz.box (192.168.178.1) 1.875 ms 1.262 ms 1.403 ms
2 ti-224-140-01.telkomadsl.co.za (105.224.140.1) 15.618 ms 12.944 ms 10.607 ms
3 ti-226-0-22.telkomadsl.co.za (105.226.0.22) 45.145 ms 37.895 ms 35.858 ms
4 ti-226-0-57.telkomadsl.co.za (105.226.0.57) 47.574 ms 35.296 ms 43.448 ms
5 165.165.214.213 (165.165.214.213) 27.777 ms 36.442 ms 31.544 ms
6 fra-ip-hsll-1-gig-0-1-0.telkom-ipnet.co.za (196.43.9.102) 195.315 ms 196.630 ms 203.382 ms
7 te0-7-0-11.rcr21.fra06.atlas.cogentco.com (149.11.20.65) 201.306 ms 202.433 ms 202.482 ms
8 be2307.mpd22.fra03.atlas.cogentco.com (154.54.74.85) 208.231 ms
be2304.ccr21.fra03.atlas.cogentco.com (154.54.74.73) 203.043 ms 192.187 ms
9 be2230.ccr21.muc01.atlas.cogentco.com (154.54.38.98) 211.236 ms
be2228.ccr21.muc01.atlas.cogentco.com (154.54.38.50) 206.680 ms
be2230.ccr21.muc01.atlas.cogentco.com (154.54.38.98) 210.436 ms
10 be2200.ccr21.vie01.atlas.cogentco.com (130.117.49.2) 207.505 ms 208.906 ms 212.726 ms
11 te8-1.mag01.vie01.atlas.cogentco.com (154.54.73.214) 208.502 ms 214.687 ms 234.109 ms
12 149.6.80.42 (149.6.80.42) 224.158 ms 214.235 ms 213.303 ms
13 ip-212-24-125-70.cyberservice.net (212.24.125.70) 211.760 ms 208.820 ms 215.288 ms
 
Here are the results of the speed tests done from 20:10 till 20:22 (2014-03-11):

Afrihost 10MB Business Uncapped Account
http://speedtest.ookla.com/result/2531815151.png
http://speedtest.ookla.com/result/2531818739.png
http://speedtest.ookla.com/result/2531819922.png

Afrihost 1GB Free Account
http://speedtest.ookla.com/result/2531823301.png
http://speedtest.ookla.com/result/2531825198.png
http://speedtest.ookla.com/result/2531826244.png

MWEB 1GB Account
http://speedtest.ookla.com/result/2531828829.png
http://speedtest.ookla.com/result/2531829644.png
http://speedtest.ookla.com/result/2531830520.png

Telkom 10GB Account
http://speedtest.ookla.com/result/2531833859.png
http://speedtest.ookla.com/result/2531834711.png
http://speedtest.ookla.com/result/2531836318.png


Speeds on AH are really pathetic this evening... somehow, Telkom and MWEB don't seem to be affected at all :(

EDIT: Important to note that the MWEB and Telkom accounts are shaped, unlike the AH.
 
Last edited:
2531855857.png


8Mb/s Business Uncapped. It's just getting worse. This is unacceptable.
 
Gatecrasher said:
better than a traceroute: pathping:

Code: 
C:>pathping google.co.za

Tracing route to google.co.za [74.125.233.88]
over a maximum of 30 hops:
  0  192.168.1.5
  1  192.168.1.254
  2  105-236-8-129-esr-lo.mtnbusiness.co.za [105.236.8.129]
  3  41.181.51.182
  4  tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
  5  compj-cpt-1.mtnns.net [196.44.18.2]
  6  ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]
  7  rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]
  8  41.181.139.109
  9  72.14.194.74
 10  64.233.174.57
 11  jnb01s02-in-f24.1e100.net [74.125.233.88]

Computing statistics for 275 seconds...
            Source to Here   This Node/Link  Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           192.168.1.5
                                0/ 100 =  0%   |
  1    0ms     0/ 100 =  0%     0/ 100 =  0%  192.168.1.254
                                0/ 100 =  0%   |
  2   20ms     2/ 100 =  2%     2/ 100 =  2%  105-236-8-129-esr-lo.mtnbusiness.co.za [105.236.8.129]
                                0/ 100 =  0%   |
  3   33ms     1/ 100 =  1%     1/ 100 =  1%  41.181.51.182
                                0/ 100 =  0%   |
  4   32ms     3/ 100 =  3%     3/ 100 =  3%  tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
                                0/ 100 =  0%   |
  5   30ms     3/ 100 =  3%     3/ 100 =  3%  compj-cpt-1.mtnns.net [196.44.18.2]
                                0/ 100 =  0%   |
  6   40ms     0/ 100 =  0%     0/ 100 =  0%  ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]
                                0/ 100 =  0%   |
  7   53ms     0/ 100 =  0%     0/ 100 =  0%  rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]
                                0/ 100 =  0%   |
  8   44ms    49/ 100 = 49%    49/ 100 = 49%  41.181.139.109
                                0/ 100 =  0%   |
  9   51ms     1/ 100 =  1%     1/ 100 =  1%  72.14.194.74
                                0/ 100 =  0%   |
 10   58ms     0/ 100 =  0%     0/ 100 =  0%  64.233.174.57
                                2/ 100 =  2%   |
 11   50ms     2/ 100 =  2%     0/ 100 =  0%  jnb01s02-in-f24.1e100.net [74.125.233.88]

Trace complete.

Almost 50% packet loss on 41.181.139.109 ! That's on the MTN network.
Click to expand...

Thanks. Please PM me your info so I can have this escalated for you.
 
cortexenslaver said:
I have had open tickets for both my Dad's line and mine for the last 2 weeks. I have supplied tests over and over again, when I originally asked for a physical port change. Once I got it to the point that Afrihost submitted a request to Telkom, all of a sudden, on the same day, BOTH lines started working again. Because of this, when the Telkom technician called me from the exchange to change the port, we thought it best to leave it as is (working, that is). All was fine for a few days, and again this Sunday at 15:00, my line dropped (just like 2 weeks ago when all this started). When it came up again, the line was syncing at a slightly higher speed than it has been since the installation last March (2013). My line since installation was syncing at 10012kbps (down) and 1020 (up)... Now it is syncing at 10230kbps (down) and 1020 (up), and the speeds are all over the place and line is unstable. I have requested that Afrihost re-open the fault with Telkom, and I have re-opened my own fault logged with them, too. The response I have so far, is that Telkom is aware of the problem and is tending to it.... WTF? When? How Long?

So, basically, I am paying for 2 services that are not as advertised... as for my 10MB Uncapped Business account, it was running perfectly since I moved over from MWEB in November/December... so why is it now worse than a 4MB MWEB account????

Today I downgraded my Dad's 10MB Uncapped account to a 4MB Business so that I could salvage the month for him - taking a R100-00 no refund KNOCK in the process - only to find that this new account isn't even 3MB, never mind the 4MB we are paying for.

Now you tell me how I am supposed to react? :(
Click to expand...

I know you're upset, and the overall experience that we're seeing you guys report isn't great at all :(
I'll have a chat with our team tomorrow morning to see if we have any further feedback on the improvements.
 
cortexenslaver said:
Been saying it for over a week... there is not enough IPC, and instead of fixing the problem, AH is working on their new website, or releasing new specials, or giving away free bandwidth..... W T F ????

....must be nice to have people paying you, so you can do all these nice upgrades, and NOT have to do anything in return for it..... INNIT?????? :p
Click to expand...

Please remember that we have a lot of separate teams working on a lot of things.
I don't think it's fair to assume that we aren't working on improving our network or prioritising the improvements. Please see that we aren't doing this intentionally.
 
Seeyou said:
@AfriGuy/Man - is there a problem in the WC today? Things are still really slow.
Click to expand...

We aren't seeing any reported issues on our end. Shaping is being implemented heavier than what we usually see but this shouldn't be affecting realtime services.
 
If using Afrihost then compj-cpt-1.mtnns.net (196.44.18.2) is the bottleneck in our part of the woods. 33.33% packet loss
 
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