Afrihost Business Uncapped Feedback

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Who is Zertop and why is he using your account?

Hi, Im Zertop :)

He PM'ed me his account's details (With a temp password) for me to see what the performance was on my side. (P.S. I didnt ask him to do so, he just did)
 
Who is Zertop and why is he using your account?

Zertop is a very helpful forumite who has helped me decode results of many, many, many, many tracerts and diagnostic tests run on my AH business account.

He also happens to be the author of a very helpful tool that can shed some light on ADSL-type account issues.

I PM'd him today in an attempt to understand my peculiar issues with this AH account and other test accounts.

It was completely and totally my request that he tests my account in order to negate my setup, my line and my exchange from my troubleshooting equation.

He (I assume Z is a he, we all know that there are simply no gurlz on the interwebz) gave a lot of his time and effort in an attempt to assist me.

Thankz Z ! One day with your input has managed to save weeks of conjecture. It is much appreciated.
 
Obviously an account issue then. Must be the capacity issues as Chevron has mentioned.

...and now certain sites are not accessible either... cannot use turbobit / hitfile / etc. YET these sites are accessible from all the other ISP accounts I have, including the my Dad's 10MB Home Uncapped. Go figure, 3 weeks ago I had full speed, but couldn't download torrents faster than 6kB/s - AND NOW THIS :(

...and earlier today I was asked to provide more tests, for the 9th person who has been assigned to my now 1 month old open ticket - WTF... it's gone way beyond incompetency now.
 
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Hmmm... my ftp is still chugging along, but now I have another issue...

2014-03-24 21.42.59.jpg

I shall have to move along to that other thread that deals with empty liquor bottles and such.

/hic
 
Zertop is a very helpful forumite who has helped me decode results of many, many, many, many tracerts and diagnostic tests run on my AH business account.

He also happens to be the author of a very helpful tool that can shed some light on ADSL-type account issues.

I PM'd him today in an attempt to understand my peculiar issues with this AH account and other test accounts.

It was completely and totally my request that he tests my account in order to negate my setup, my line and my exchange from my troubleshooting equation.

He (I assume Z is a he, we all know that there are simply no gurlz on the interwebz) gave a lot of his time and effort in an attempt to assist me.

Thankz Z ! One day with your input has managed to save weeks of conjecture. It is much appreciated.

Haha - no probs :D

And Yes, I am a he :P
 
...and now certain sites are not accessible either... cannot use turbobit / hitfile / etc. YET these sites are accessible from all the other ISP accounts I have, including the my Dad's 10MB Home Uncapped. Go figure, 3 weeks ago I had full speed, but couldn't download torrents faster than 6kB/s - AND NOW THIS :(

...and earlier today I was asked to provide more tests, for the 9th person who has been assigned to my now 1 month old open ticket - WTF... it's gone way beyond incompetency now.

I have no idea what that's about?? Seriously - something is very wrong somewhere. It must be the account... uhmm - did you upgrade from a home product or was this a straight business product? It could be that the shaper profile is stuck on your account. Afriman has the means to clear that mess up - not sure about Afriguy though...
Z
 
Why is there so much irrelevant garbage in this thread today? If you're not having AH business account issues, go to the off topic forums. Let's help AH support focus on the real stuff.
 
Guys... listen here. I'm not here to get into any arguments with anyone. I just enjoy helping people out if they need it.
I sometimes get it wrong, yes, and sometimes it is the account's fault, but when I ask for people to give me some test results, it is just to provide some info to tell whether or not they have a line fault...



I'm not sure if this comment was directed at me, but if it was - I only post here to lend a helping hand. I do not feel the need to promote/lie about Afrihost's service, nor do I find the need to purposefully pretend all faults are line faults. I am always willing to say if I believe it is an account fault, and believe me - I will do so!

So finally, I don't post here to cause a fight, and I would appreciate it if people stopped constantly arguing with my comments/tips, I'm just trying to help.

I have no idea why you would think it was aimed at you?
 
Why is there so much irrelevant garbage in this thread today? If you're not having AH business account issues, go to the off topic forums. Let's help AH support focus on the real stuff.

All, well... most :P, of what i've posted today has been related to the issues with the business accounts. We did have a conversation about the different links of the network, in order to get a better understanding of the tracerts - which I guess, counts as "irrelevant garbage"... sorry bout that :P

Z
 
I have no idea why you would think it was aimed at you?

Yea sorry man haha - I was just getting a lot of flak recently about not having a business account but posting in the business thread :P I was just wondering if you were continuing your sarcastic streak like with the previous post :D

Z
 
Yea sorry man haha - I was just getting a lot of flak recently about not having a business account but posting in the business thread :P I was just wondering if you were continuing your sarcastic streak like with the previous post :D

Z

Nope not at all.
I was just indicating that I got full speed on my SQL databases up and downloads, while I was being shaped and to avoid any sudden confusion, I indicated that I was on a Home Capped account.
Someone mentioned that his SQL database was uploading slow, using a business account.
 
Nope not at all.
I was just indicating that I got full speed on my SQL databases up and downloads, while I was being shaped and to avoid any sudden confusion, I indicated that I was on a Home Capped account.
Someone mentioned that his SQL database was uploading slow, using a business account.

Hahaha, oh okay then :D
 
Nope not at all.
I was just indicating that I got full speed on my SQL databases up and downloads, while I was being shaped and to avoid any sudden confusion, I indicated that I was on a Home Capped account.
Someone mentioned that his SQL database was uploading slow, using a business account.

It was I... and it was downloading, not uploading, at a snails pace.

Zertop has identified an issue that is not isolated to Afrihost business.. although this business account falls over more quickly than the others i have tested with;

Reply from 41.181.53.150: bytes=32 time=21ms TTL=60
Reply from 41.181.53.150: bytes=32 time=280ms TTL=60
Reply from 41.181.53.150: bytes=32 time=754ms TTL=60
Reply from 41.181.53.150: bytes=32 time=1449ms TTL=60
Reply from 41.181.53.150: bytes=32 time=1281ms TTL=60
Reply from 41.181.53.150: bytes=32 time=707ms TTL=60
Reply from 41.181.53.150: bytes=32 time=1719ms TTL=60
Reply from 41.181.53.150: bytes=32 time=1776ms TTL=60



Reply from 197.84.96.138: bytes=32 time=12ms TTL=251
Reply from 197.84.96.138: bytes=32 time=1529ms TTL=251
Reply from 197.84.96.138: bytes=32 time=1309ms TTL=251
Reply from 197.84.96.138: bytes=32 time=1328ms TTL=251
Reply from 197.84.96.138: bytes=32 time=136ms TTL=251
Reply from 197.84.96.138: bytes=32 time=215ms TTL=251
Reply from 197.84.96.138: bytes=32 time=147ms TTL=251

^^ 2 different ISPs, 2 different times of the day. Insane latency.

Hence, perhaps, my continued head-against-the-wall cycle until Telkom can confirm or refute an ADSL line or exchange issue.
 
It was I... and it was downloading, not uploading, at a snails pace.

Zertop has identified an issue that is not isolated to Afrihost business.. although this business account falls over more quickly than the others i have tested with;



^^ 2 different ISPs, 2 different times of the day. Insane latency.

Hence, perhaps, my continued head-against-the-wall cycle until Telkom can confirm or refute an ADSL line or exchange issue.

Wait!! A thought!! You aren't uploading anything are you? Like torrent uploads?
 
The current speed of my 2mb uncapped unshaped business adsl account, no background downlaods or anything.

Capture.JPG

Anyone if Plz area having same issues?
My friend lives a few houses away and is on a lame mweb 1mb and he is fine, why is this?
 
The current speed of my 2mb uncapped unshaped business adsl account, no background downlaods or anything.

View attachment 107498

Anyone if Plz area having same issues?
My friend lives a few houses away and is on a lame mweb 1mb and he is fine, why is this?

Looks like a line fault, please run the tool in my sig and post the results here :) how does the line perform with another isp's account?
 
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