Afrihost Business Uncapped Feedback

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Long term supporters can obviously expect less loyalty and commitment from this so called "relationship" that Afrihost claims it has with it's subscribers....

What was the words used in that post again... wait, let me go search for it and edit my post :)
 
Here, had hosting with Afrihost, signed up for ADSL, had rubbish ADSL, cancelled ADSL and claimed the 60 Day Money Back Guarantee for his rubbish, cancelled ADSL, Afrihost cancelled ALL his other accounts, hosting etc as well;

http://mybroadband.co.za/vb/showthr...-complaint?p=12373836&viewfull=1#post12373836

Afrihost then claimed that the "relationship's trust" was broken by client claiming and this they could terminate everything and not just limit it to his ADSL cancellation. Afrihost sighted it as a grey area, but they did it anyway... again, no Ts&Cs where ever offered in defense of this cancellation action of theirs.

http://mybroadband.co.za/vb/showthr...back-(Pt3)?p=12381648&viewfull=1#post12381648

http://mybroadband.co.za/vb/showthr...back-(Pt3)?p=12381926&viewfull=1#post12381926
 
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i.got~issues said:
Here, had hosting with Afrihost, signed up for ADSL, had rubbish ADSL, cancelled ADSL and claimed the 60 Day Money Back Guarantee for his rubbish, cancelled ADSL, Afrihost cancelled ALL his other accounts, hosting etc as well;

http://mybroadband.co.za/vb/showthr...-complaint?p=12373836&viewfull=1#post12373836

Afrihost then claimed that the "relationship's trust" was broken by client claiming and this they could terminate everything and not just limit it to his ADSL cancellation. Afrihost sighted it as a grey area, but they did it anyway... again, no Ts&Cs where ever offered in defense of this cancellation action of theirs.
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That makes it 3 known cases.....
 
i.got~issues said:
Here, had hosting with Afrihost, signed up for ADSL, had rubbish ADSL, cancelled ADSL and claimed the 60 Day Money Back Guarantee for his rubbish, cancelled ADSL, Afrihost cancelled ALL his other accounts, hosting etc as well;

http://mybroadband.co.za/vb/showthr...-complaint?p=12373836&viewfull=1#post12373836

Afrihost then claimed that the "relationship's trust" was broken by client claiming and this they could terminate everything and not just limit it to his ADSL cancellation. Afrihost sighted it as a grey area, but they did it anyway... again, no Ts&Cs where ever offered in defense of this cancellation action of theirs.
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Why are you confusing jeanres with hogrod now?
 
Fudzy said:
Why are you confusing jeanres with hogrod now?
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I am not ... my reference was for the benefit of the Money Back Guarantee post referring to cancellation of all Afrihost packages by Afrihost following a client's money back claim.

Here, just for you, I will quote them;

AfriMan said:
You can register a Double Money back claim directly on the website - under Who We Are and Our Guarantee
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cortexenslaver said:
Just know that if you do ask for double-refund, your account(s) will be cancelled, AND you will never be able to use Afrihost as an ISP again.
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eddief1 said:
I have not been following this that closely, who else got their account closed ?
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Hogrod said:
Due to receiving no satisfactory response I'm posting the following as an open complaint during my experience as a customer of Afrihost for 3 years, with ADSL uncapped and hosting products.
The following description is based on my best attempt to recall a series of events that resulted in discriminatory and unjustified action against me. We've already given Afrihost 2 days to respond and no official explanation has been received.

Due to the poor performance of my uncapped in Cape Town due to IPC issues over the past two months, a fact admitted to on here by AH forum reps and users, I decided to claim on the 60 money back guarantee 3 weeks ago. As yet I've not received that refund.

However, in the last week I opened a new hosting account with Afrihost for a customer of mine. After 3 days my new account was suspended for an unknown reason without notification or opportunity to hear what the problem was. This brought my customers on-line business website down for 26 hours, preventing access to email and data the business owns. After 24 hours and several phone calls and emails I eventually discovered the reason why it was suspended.

The website and hosting was suspended because I have, in my personal capacity, claimed the 60 day money back guarantee on the uncapped account, as explained by a call centre support staff.

The T&C http://www.afrihost.com/site/page/60...tion_guarantee of the money back guarantee allow me to claim on a product I deem to be unsatisfactory, there is no condition there that says you will be prevented from purchasing other products or blacklisted if you claim on any new product. So why have I been barred?

According to the feedback from the support call centre, the General Support Manager, Warren N (whose profile is visible on AH site) deemed it fit to completely blacklist me from all Afrihost products simply because I made a claim on the guarantee for the uncapped product. Allegedly, a note was even made under my account that call centre support are not to speak to me.

Afterwards I realised I would not be able to get the account reinstated and restored the website at a different host.

Unfortunately, I have incurred costs, damages and anger from MY clients due to a business website being down for 26 hours, simply because Warren N (according to the support staff I spoke to) felt he didn't need to speak to me, but instead and in my opinion and without proper reason, discriminated against a customer without due process for making a legitimate and honest money back claim on an uncapped product.
If Afrihost had issue why was I not prevented from creating a new product on signup? No one seems to be able to answer my questions.

Subsequently, I have received sympathy from Afrihost reps and advised to post my complaint on Facebook, this forum, twitter and Hellopeter as Afrihost have an external department that monitors customer complaints and customer interaction on social websites.

You can see the post regarding my hosting complaint here when it all began: http://mybroadband.co.za/vb/showthre...ting-complaint

In my opinion Afrihost has to investigate this complaint as I believe no company can simply treat customers in this manner without proper reasoning or explanation. We have emailed gian@afrihost, the normal support email, and abuse department. 48 hours later, we still await a satisfactory response.
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See. no confusing the two at all.
 
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Uhm,

Fudzy said:
He asked for his account to be cancelled, read the first page.
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If you are now referring to hogrod, he only cancelled his ADSL account, and claimed for this ... ALL his others were cancelled by Afrihost because he claimed, hogrod did not ask for these to be cancelled.

If you are not referring to hogrod, well then, just do not read this post then.
 
At the moment we would seem to be better off if Business Uncapped was shaped, and real time and priority protocols were given preference. The fact that the service is unshaped but contended means a worse internet experience for all. Unshaped really only has its intended benefits when the service is uncontended (or only mildly so). And it doesn't help to prioritize one's own bandwidth because the bottlenecks are not on one's own network, they are down the line at the IPC. Under current IPC constraints, the puny single threaded live video feed from user X has no chance at all against the well seeded torrent of user Y.
 
Gatecrasher said:
At the moment we would seem to be better off if Business Uncapped was shaped, and real time and priority protocols were given preference. The fact that the service is unshaped but contended means a worse internet experience for all. Unshaped really only has its intended benefits when the service is uncontended (or only mildly so). And it doesn't help to prioritize one's own bandwidth because the bottlenecks are not on one's own network, they are down the line at the IPC. Under current IPC constraints, the puny single threaded live video feed from user X has no chance at all against the well seeded torrent of user Y.
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I mentioned that they should block all P2P on the network and notify users why they are doing this, and all clients will be happy
 
Gatecrasher said:
At the moment we would seem to be better off if Business Uncapped was shaped, and real time and priority protocols were given preference. The fact that the service is unshaped but contended means a worse internet experience for all. Unshaped really only has its intended benefits when the service is uncontended (or only mildly so). And it doesn't help to prioritize one's own bandwidth because the bottlenecks are not on one's own network, they are down the line at the IPC. Under current IPC constraints, the puny single threaded live video feed from user X has no chance at all against the well seeded torrent of user Y.
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jeanres said:
I mentioned that they should block all P2P on the network and notify users why they are doing this, and all clients will be happy
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If they make changes to the packages (which has already occured due to the congestion) they MUST ammend the pricing too. I am not paying business uncapped prices, for normal uncapped services. They can't have their bread buttered on both sides, sorry.
 
jeanres said:
I mentioned that they should block all P2P on the network and notify users why they are doing this, and all clients will be happy
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That would definitely solve issues, however they won't be able to do that on Capped and Business accounts, due to their Unshaped nature. It would definitely irritate those guys who just use their accounts for torrents etc...

Z
 
jeanres said:
I mentioned that they should block all P2P on the network and notify users why they are doing this, and all clients will be happy
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"happy" might be an overstatement, but it may result in a better overall experience until the Easter Bunny delivers.
 
Zertop said:
That would definitely solve issues, however they won't be able to do that on Capped and Business accounts, due to their Unshaped nature. It would definitely irritate those guys who just use their accounts for torrents etc...

Z
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Dude to be honest here, I would rather have that then the useless internet I had
 
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