Afrihost Business Uncapped Feedback

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Rohan said:
Things are slow on my side too, downloading some small files I need for work today and it's going at 40kb/s on my 4m line.
Click to expand...

That's pretty strange. Business and Capped should be performing well on all sides. Do you have any test results I can look at? Please post when you can :(
 
dwellerza said:
Good day People
Ive been with afrihost for 2/3 months on 2mb business uncapped which is supposed to be uncapped and unshaped
The last 2 months my modem never sync above 1mbps on the modem stats itself and the clientzone also. Im sick and tired of this everytime i report the issue they tell me the problem is with telkom then they report it with telkom and telkom cant find anything wrong. My internet is terribly slow. Im struggling just to do normal browsing. Its really pathetic and how do they just take your money every month and give you not even half the service in return. I moved from mweb to afrihost for better speeds and service and i must say it went from bad to worse. Hopefully by posting here maybe i can draw some attention.
Thanks
Regards
Click to expand...

I'm sorry to hear that you're having such a horrid time getting this resolved. Please drop me a PM and let's get our very best and brightest on this so we can try and figure this out :(
 
AfriMan said:
Oh no - that sucks. There's clearly some kind of underlying issue that keeps cropping up :(

Let's hope we can try and isolate this when Telkom investigate.
Click to expand...

A couple of years ago I had a massive issue with my ADSL line, and it was random, 1 moment perfect and stable the next in the gutters. (latency, random disconnects, speeds all over the place)
So after much frustration, harsh words, polite requests, all the charm you can manage... a Telkom ADSL tech specialist came to my house, (wonderful chap) with a "large" machine contraption, not the usual laptop......

He ran some test over the course of the day and they finally narrowed it down to an exact distance/spot/location from the exchange there was an issue with the underground cable or the pair I was running on.
I was switched over to another pair or something, and never had a days issue again, "touch wood"
I feel sorry who ever was placed on the troubled pair after me, hopefully they are not ADSL users.
 
So I get a phonecall from some Telkom tech earlier today, he says he is going to reset the port, now we have no ADSL since 3pm.....

Incompetency Award Of The Day goes to?
 
@ Afridudes.

So after being throttled all the way to 18.8 & 6.25% on my Home uncapped since yesterday 2 15:00 and Afriman basically saying that is the way the Home uncapped account operates (with slight easing in the evening), I again moved from 4Mbps to 2Mbps Business account.
The previous time I did this, it was a disaster.

Well it did not go any better this time.
Is there a time delay for the business account to kick in?
It shows "Not shaped" and I turned off the Protocol prioritization.

Http downloads are still rubbish and P2P as well.
It is if I still get the same results with 4Mbps Home uncapped.
Note the 12 minute download for a 20 Mb file.

Local Tracert

Tracing route to news24.co.za [41.86.110.143]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 12 ms 9 ms 7 ms 105-236-8-129-esr-lo.mtnbusiness.co.za [105.236.8.129]
3 44 ms 20 ms 18 ms 41.181.221.254
4 19 ms 20 ms 20 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
5 20 ms 19 ms 19 ms unc-cpt-1.mtnns.net [196.44.18.8]
6 20 ms 22 ms 21 ms 196.44.31.106
7 29 ms 26 ms 25 ms nl-ha-2.za--rb-cr-1.za-a.mtnns.net [196.44.0.121]
8 26 ms 26 ms 27 ms 196-28-178-141.adsl.mweb.co.za [196.28.178.141]
9 39 ms 45 ms 37 ms 197-84-7-2.cpt.mweb.co.za [197.84.7.2]
10 27 ms 27 ms 27 ms 197-84-5-254.cpt.mweb.co.za [197.84.5.254]
11 21 ms 20 ms 23 ms vp-02-14.bb.ctn.c27.za.net [196.28.178.70]
12 28 ms 29 ms 28 ms gig5-2-cpt-opt-65-1.optinet.net [196.41.133.166]
13 20 ms 20 ms 20 ms OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6]
14 21 ms 21 ms 21 ms 197-84-208-146.cpt.mweb.co.za [197.84.208.146]
15 21 ms 21 ms 23 ms 41-86-110-143.mweb.co.za [41.86.110.143]

Trace complete.

International Tracert

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 19 ms 8 ms 8 ms 105-236-8-129-esr-lo.mtnbusiness.co.za [105.236.8.129]
3 43 ms 59 ms 35 ms ipc-send-tb-3a.mtnbusiness.net [41.181.53.214]
4 33 ms 33 ms 33 ms tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.184.28]
5 30 ms 27 ms 26 ms unc-cpt-1.mtnns.net [196.44.18.8]
6 27 ms 27 ms 26 ms 196.44.31.106
7 181 ms 177 ms 198 ms am-cr-1.am--lt-cr-1.uk-a.mtnns.net [196.44.31.221]
8 176 ms 220 ms 174 ms ls-pr-1.uk--ls-cr-1.uk-a.mtn.net [209.212.111.83]
9 180 ms 169 ms 169 ms linx-gw1.thn.ncuk.net [195.66.224.240]
10 170 ms 175 ms 171 ms te2-1-9.star10g.bdr-rt3.thdo.ncuk.net [80.249.97.17]
11 177 ms 178 ms 184 ms te1-1-1-31.core-rs2.thdo.ncuk.net [80.249.97.85]
12 178 ms 177 ms 176 ms www.thinkbroadband.com [80.249.99.130]

Trace complete.

International Speedtest
Downloaded 20.0 megabytes in 12:04 seconds. (28.25 KB/s)

Local Speedtest
Downloaded 15.6 megabytes in 52 seconds. (304.71 KB/s)
Click to expand...
.
 
RoMark said:
@ Afridudes.

So after being throttled all the way to 18.8 & 6.25% on my Home uncapped since yesterday 2 15:00 and Afriman basically saying that is the way the Home uncapped account operates (with slight easing in the evening), I again moved from 4Mbps to 2Mbps Business account.
The previous time I did this, it was a disaster.

Well it did not go any better this time.
Is there a time delay for the business account to kick in?
It shows "Not shaped" and I turned off the Protocol prioritization.

Http downloads are still rubbish and P2P as well.
It is if I still get the same results with 4Mbps Home uncapped.
Note the 12 minute download for a 20 Mb file.


.
Click to expand...

When did you upgrade to the Business account?
If it was today the shaping changes only take place at midnight.
 
dwellerza said:
Good day People
Ive been with afrihost for 2/3 months on 2mb business uncapped which is supposed to be uncapped and unshaped
The last 2 months my modem never sync above 1mbps on the modem stats itself and the clientzone also. Im sick and tired of this everytime i report the issue they tell me the problem is with telkom then they report it with telkom and telkom cant find anything wrong. My internet is terribly slow. Im struggling just to do normal browsing. Its really pathetic and how do they just take your money every month and give you not even half the service in return. I moved from mweb to afrihost for better speeds and service and i must say it went from bad to worse. Hopefully by posting here maybe i can draw some attention.
Thanks
Regards
Click to expand...

Hey Dweller,

Unfortunately - router sync is a telkom issue :( Please would you run my second tool in my sig :)

Z
 
Seems my business account is still up to something.
Capped account from Afrihost, WA and OpenWeb work well but the business account is stuttering along at less that 50kb/s.
Normal speed is 400kb/s.
 
Damn ..... Love this business account ......
Its performing well, and last night when I needed it most, it worked flawlessly .....

Still a happy camper me .....
 
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