Afrihost Business Uncapped Feedback

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So whats the Verdict?? will we be looking at other corridors of isps??? how are your speeds looking??? dont know im still having latency issues with pings in the region of about 100ms more than on mweb accounts???
 
skoenman said:
So whats the Verdict?? will we be looking at other corridors of isps??? how are your speeds looking??? dont know im still having latency issues with pings in the region of about 100ms more than on mweb accounts???
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So you are saying your Afrihost account has higher latency than your MWEB account? Line's looking fine?

Z
 
jip lines dont have any issues.... its been going on for some time now and telkom says the lines are fine. When i load account from openweb/mweb/webafrica its fine and my speed also returns to normal.
 
skoenman said:
jip lines dont have any issues.... its been going on for some time now and telkom says the lines are fine. When i load account from openweb/mweb/webafrica its fine and my speed also returns to normal.
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Please would you run my first tool below when on the afrihost account :) I want to see where the latency is introduced, as this has been fixed.

You may be routing through the incorrect IPC by mistake, which would cause these issues :(

Z
 
International speed down to 50% my line speed, so the crap is starting again!!

Last Result:
Download Speed: 2984 kbps (373 KB/sec transfer rate)
Upload Speed: 779 kbps (97.4 KB/sec transfer rate)
Latency: 161 ms
Monday, 21 April 2014 12:44

This is on a 8mb Business Uncapped Account, for 2 days it was running 100% and now its back to the way it was before the so called provisional upgrade.
 
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Been like this for over a week now, and no response from a ticket that was opened via ClientZone last week Monday morning.
And this is on a 6Mb line sync.
 
Zertop said:
Are you syncing at full 6Mbps? How does the line perform on a capped account?

Z
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Afrihost responded to my last ticket, resynced the line at 10Mb, yet still stuck with 3Mb speed.
And I don't have any other accounts so can't test on any other, and I am not going to sit and open trial accounts either just to test what line speeds they are.

I am paying for a 6Mb Uncapped business account, I demand a 6Mb line speed in return. Simple really.

All the BS of "ADSL is a best effort service" will not cut it anymore. It was working perfectly fine at 6Mb up until a week ago, then line speed dropped to half of what it's supposed to be. Not acceptable.
 
Bursty-dude said:
Afrihost responded to my last ticket, resynced the line at 10Mb, yet still stuck with 3Mb speed.
And I don't have any other accounts so can't test on any other, and I am not going to sit and open trial accounts either just to test what line speeds they are.

I am paying for a 6Mb Uncapped business account, I demand a 6Mb line speed in return. Simple really.

All the BS of "ADSL is a best effort service" will not cut it anymore. It was working perfectly fine at 6Mb up until a week ago, then line speed dropped to half of what it's supposed to be. Not acceptable.
Click to expand...

I understand what you are saying, and I agree with you, but it looks like you are being rate limited to 3Mbps...? You should definitely be getting your 6Mbps speeds! No-one is dropping the Best Effort thing here...

Could you please take a picture of your router status page and post it here. You can just sign up for a free 1GB account through Afrihost, it will really help to see where the issue is :)

Z
 
Now Afrihost have synced it down to 2Mb.....
What the hell?

ScreenShot002.jpg


From 6Mb running like a dream, then 3Mb for no apparent reason, now down to 2Mb after complaining that it was running at half of what it's supposed to be.

Alrighty then....
 
Afrihost has opened a fault with Telkom. Again.
Will see how long it takes them this time. Last time it was almost 11 months of struggling to get them to fix a fault.
 
Good day People
Ive been with afrihost for 2/3 months on 2mb business uncapped which is supposed to be uncapped and unshaped
The last 2 months my modem never sync above 1mbps on the modem stats itself and the clientzone also. Im sick and tired of this everytime i report the issue they tell me the problem is with telkom then they report it with telkom and telkom cant find anything wrong. My internet is terribly slow. Im struggling just to do normal browsing. Its really pathetic and how do they just take your money every month and give you not even half the service in return. I moved from mweb to afrihost for better speeds and service and i must say it went from bad to worse. Hopefully by posting here maybe i can draw some attention.
Thanks
Regards
 
Hi All

Is the net work currently busy.
See downloads are not up to power. Yesterday flying today up and down.
 
Things are slow on my side too, downloading some small files I need for work today and it's going at 40kb/s on my 4m line.
 
Bursty-dude said:
Afrihost has opened a fault with Telkom. Again.
Will see how long it takes them this time. Last time it was almost 11 months of struggling to get them to fix a fault.
Click to expand...

Oh no - that sucks. There's clearly some kind of underlying issue that keeps cropping up :(

Let's hope we can try and isolate this when Telkom investigate.
 
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