Afrihost Business Uncapped Feedback

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Hi

My 2 meg account has been atrocious today, especially ping. Streaming was almost non-doable. Could only view bits and pieces.

I logged a ticket, but they usually take days to respond there.

3494328520.png

This speedtest was done to the local Centurion server. Tried others, they are even worse, as you'd expect.

Centurion area, 012-667.
 
Last edited:
Ho3n3r said:
Hi

My 2 meg account has been atrocious today, especially ping. Streaming was almost non-doable. Could only view bits and pieces.

I logged a ticket, but they usually take days to respond there.

View attachment 117879

This speedtest was done to the local Centurion server. Tried others, they are even worse, as you'd expect.

Centurion area, 012-667.
Click to expand...

I am having the same issue in Randburg. Been going on the whole day.... See below trace route..

Code: 
Tracing route to www.afrihost.com [197.242.144.102]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.254
  2     6 ms     6 ms     7 ms  105-236-3-1-esr-lo.mtnbusiness.co.za [105.236.3.1]
  3   321 ms   322 ms   320 ms  ipc-recieve-rb-1a.za.mtnbusiness.net [41.181.178.53]
  4   259 ms   257 ms   289 ms  rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.146]
  5   345 ms   334 ms   323 ms  jh-cr-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.95]
  6   301 ms   307 ms   308 ms  qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
  7   269 ms   268 ms   276 ms  196.44.31.99
  8   326 ms   314 ms   313 ms  196.31.220.6
  9   248 ms   250 ms   253 ms  196.31.220.23
 10   301 ms   307 ms   305 ms  196.31.63.206
 11   256 ms   261 ms   265 ms  196.30.42.133
 12   329 ms   328 ms   325 ms  cms-gm.afrihost.com [197.242.144.102]

Trace complete.

So there is DEFINITELY something wrong
 
This is my speedtest on a 4 mb line..

3494404292.png


Quite crappy and as usual the network is performing as expected on their site. Getting so over this ****
 
I wonder what our clients would say if they had to inform us that there is a problem with the service we provide? This is scary, one would think a big company like Afrihost would have systems monitoring their service? Guess this is not in place and that the "network status monitor" (aka Piece of ****!!) is not automated but actually changed by someone when one of the clients complain..
 
Last edited:
Sl8er said:
Absolutely dead in Cape Town.
Click to expand...

Mine is flying at full speed.

/touching wood

3494438652.png

3494439998.png

3494436926.png

Code: 
C:\WINDOWS\system32>tracert www.afrihost.com

Tracing route to www.afrihost.com [197.242.144.102]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  H0M3nE11 [192.168.0.1]
  2    15 ms    18 ms    19 ms  ipc-recieve-tb-2a.mtnbusiness.net [41.181.54.86]
  3    20 ms    16 ms    21 ms  tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
  4    21 ms    17 ms    13 ms  compj-cpt-1.mtnns.net [196.44.18.2]
  5    18 ms    14 ms    23 ms  ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]
  6    45 ms    38 ms    39 ms  rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]
  7    46 ms    38 ms    36 ms  196.44.31.97
  8    42 ms    39 ms    36 ms  196.30.1.39
  9    40 ms    36 ms    45 ms  196.31.220.21
 10    37 ms    35 ms    37 ms  196.31.63.202
 11    36 ms    38 ms    38 ms  196.30.42.133
 12    35 ms    34 ms    43 ms  cms-gm.afrihost.com [197.242.144.102]

Trace complete.

C:\WINDOWS\system32>
 
Last edited:
Type RSA said:
I am having the same issue in Randburg. Been going on the whole day.... See below trace route..

Code: 
Tracing route to www.afrihost.com [197.242.144.102]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.254
  2     6 ms     6 ms     7 ms  105-236-3-1-esr-lo.mtnbusiness.co.za [105.236.3.1]
  3   321 ms   322 ms   320 ms  ipc-recieve-rb-1a.za.mtnbusiness.net [41.181.178.53]
  4   259 ms   257 ms   289 ms  rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.146]
  5   345 ms   334 ms   323 ms  jh-cr-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.95]
  6   301 ms   307 ms   308 ms  qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
  7   269 ms   268 ms   276 ms  196.44.31.99
  8   326 ms   314 ms   313 ms  196.31.220.6
  9   248 ms   250 ms   253 ms  196.31.220.23
 10   301 ms   307 ms   305 ms  196.31.63.206
 11   256 ms   261 ms   265 ms  196.30.42.133
 12   329 ms   328 ms   325 ms  cms-gm.afrihost.com [197.242.144.102]

Trace complete.

So there is DEFINITELY something wrong
Click to expand...

Indeed. My Traceroute looks almost exactly the same, first hop fine, then the **** hits the fan after that:
Tracing route to www.afrihost.com [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Broadcom.Home [192.168.1.1]
2 12 ms 12 ms 11 ms 105-236-249-1-esr-lo.mtnbusiness.co.za [105.236.
249.1]
3 332 ms 332 ms 334 ms ipc-recieve-rb-3a.za.mtnbusiness.net [41.181.178
.77]
4 286 ms 316 ms 295 ms rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.14
6]
5 310 ms 321 ms 326 ms jh-cr-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.95
]
6 271 ms 245 ms 240 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
7 274 ms 279 ms 283 ms 196.44.31.99
8 323 ms 326 ms 338 ms 196.31.220.8
9 291 ms 294 ms 290 ms 196.31.220.25
10 328 ms 333 ms 339 ms 196.31.63.206
11 340 ms 373 ms 341 ms 196.30.42.133
12 324 ms 326 ms 321 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.
Click to expand...

So, basically we can rule out exchanges, hardware etc.

Which is confirmed by the support mail I just received:
Hi There

Hope all is well

There is currently a latency issue on our network of which our technicians are still confirming the source and the areas affected. But they are also busy working on the solution. There isn't any turn around time as to when will the issue be sorted.

Please feel free to contact us should you need any further assistance

Regards
Surprise M
Click to expand...

Which basically means "expect it to be fixed when it's fixed".

What is really starting to tick me off though, is the Network Status page on Afrihost's site, which hasn't "shown" a fault since 1 May, making believe the **** is on my side initially, so I ran tests and stuff because I thought my router was failing or something. And judging by that mail, they have been aware of this quite substantial issue for at least a while, yet nothing on the status page, making us think everything is hunky dory on their side.

Why have it when you don't use it, guys?
 
Type RSA said:
I wonder what our clients would say if they had to inform us that there is a problem with the service we provide? This is scary, one would think a big company like Afrihost would have systems monitoring their service? Guess this is not in place and that the "network status monitor" (aka Piece of ****!!) is not automated but actually changed by someone when one of the clients complain..
Click to expand...

LOL. Read my post above, I posted it before I read this. Pretty similar sentiments.

May as well remove the Network Status page.
 
Type RSA said:
His pings are looking good though?? Second is to Jozi and third to London. So all looking good there.. But yeah their network monitor is a piece of ****!! Doesn't work
Click to expand...

i.got~issues said:
Those pings are good for me! :p

Usually in the 40's for CT, 80s for JHB and 180's international.
Click to expand...

Jeez, I gotta read better. My bad. Thought those were all to the same place.
 
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