Afrihost Business Uncapped Feedback

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AfriMan said:
There could be local factors like congestion on your home network. Also issues on your line or exchange.

ON our side, if demand is extremely high, there could be contention on the network affecting throughput. Streaming especially needs to burst occasionally and this what causes buffering.
Click to expand...

Great thanks for the feedback, I am pretty happy that if demand is high that you manage this internally (i.e. by limiting speed on accounts), which actually in my mind is fine, you're a business and need to keep on being in business.

What I want to check is are there any conditions that say something like "When Usage > 200GB Then 80%" and such...
 
crashy said:
Great thanks for the feedback, I am pretty happy that if demand is high that you manage this internally (i.e. by limiting speed on accounts), which actually in my mind is fine, you're a business and need to keep on being in business.

What I want to check is are there any conditions that say something like "When Usage > 200GB Then 80%" and such...
Click to expand...

We don't limit throughput (as in throttling) we shape Uncapped non-realtime services (not for Business though) to bring demand down. We don't work with thresholds though.

MyBB actually did a pretty interesting article on this yesterday

http://mybroadband.co.za/news/columns/102945-uncapped-adsl-why-throttle.html
 
Ready to pull my hair and your hair out!

@Afriman: I have issues with my Business ADSL service which Afrihost manages...Let me give you the rundown of events so that you may get the correct resource to contact me.

  • I initially ordered a 4Mbps Business ADSL Afrihost managed service.
  • Said service was delivered flawlessly up until Telkom carried out upgrades nationally earlier this year. My line speed then could not perform at near 4Mbps speeds anymore and I was told that I would have to downgrade my line speed to 2Mbps. I was not happy about the downgrade but accepted it and thought at least I can still do business with it.
  • I ran into line speed performance issues last week, reported it on Friday and said fault has not been resolved up to now. I got a response from the support agent today quoting Telkom (and I quote said response):

    "We have received an update from Telkom.

    The update is as follows:
    I tested several other ADSL's in same Distribution Point and it seems all services fail on 2meg. Line distance not that bad at average 4km. Most of the lines I tested have fault conditions. This clients line is one of the better ADSL's as it has no conditions. Telkom will not replace cables at this stage as customers can still have 1meg ADSL as best effort service.

    I apologize for this, but we unfortunately will not be able to rectify the issue as per the update by Telkom.

    The only other alternative we can offer is our mobile data."
  • So now I sit with a line that is barely able to handle me posting this feedback.
  • I consume nothing less than 100GB of data per month so the mobile options proposed do not meet my requirements of uncapped unshaped.
  • Other network providers won't put in a link fixed line or otherwise as it is not feasible.
  • I want to put up my own microwave / wireless point to point link from your nearest POP (by plugging into an ethernet port on your equipment) to my premises which I will manage and pay for - who do I speak to at Afrihost to achieve this? I don't want a call from a support agent who cannot make a decision and guide me.

I am a telecomms engineer with experience in wireless links, so please get a product manager or somebody technical to contact me. As I tried via the call centre to get through but spent just under and hour getting nowhere on a call using my mobile phone.

*sigh* such is the country we live in and the monopoly of Telkom holds us to ransom. Small Businesses will not grow because of this wonderful attitude from Telkom.
 
CriticalConsumer said:
@Afriman: I have issues with my Business ADSL service which Afrihost manages...Let me give you the rundown of events so that you may get the correct resource to contact me.

  • I initially ordered a 4Mbps Business ADSL Afrihost managed service.
  • Said service was delivered flawlessly up until Telkom carried out upgrades nationally earlier this year. My line speed then could not perform at near 4Mbps speeds anymore and I was told that I would have to downgrade my line speed to 2Mbps. I was not happy about the downgrade but accepted it and thought at least I can still do business with it.
  • I ran into line speed performance issues last week, reported it on Friday and said fault has not been resolved up to now. I got a response from the support agent today quoting Telkom (and I quote said response):

    "We have received an update from Telkom.

    The update is as follows:
    I tested several other ADSL's in same Distribution Point and it seems all services fail on 2meg. Line distance not that bad at average 4km. Most of the lines I tested have fault conditions. This clients line is one of the better ADSL's as it has no conditions. Telkom will not replace cables at this stage as customers can still have 1meg ADSL as best effort service.

    I apologize for this, but we unfortunately will not be able to rectify the issue as per the update by Telkom.

    The only other alternative we can offer is our mobile data."
  • So now I sit with a line that is barely able to handle me posting this feedback.
  • I consume nothing less than 100GB of data per month so the mobile options proposed do not meet my requirements of uncapped unshaped.
  • Other network providers won't put in a link fixed line or otherwise as it is not feasible.
  • I want to put up my own microwave / wireless point to point link from your nearest POP (by plugging into an ethernet port on your equipment) to my premises which I will manage and pay for - who do I speak to at Afrihost to achieve this? I don't want a call from a support agent who cannot make a decision and guide me.

I am a telecomms engineer with experience in wireless links, so please get a product manager or somebody technical to contact me. As I tried via the call centre to get through but spent just under and hour getting nowhere on a call using my mobile phone.

*sigh* such is the country we live in and the monopoly of Telkom holds us to ransom. Small Businesses will not grow because of this wonderful attitude from Telkom.
Click to expand...

Have a look here:

http://mybroadband.co.za/vb/showthr...mer-Review?p=12423378&viewfull=1#post12423378
 
Really bad this evening in Cape Town.
My AH Business Uncapped 10mb is extremely choppy and only giving me 4MB at a push :(

Here are some speed tests using different ISP's... line is working fine:

AH 10MB Business Uncapped:
http://speedtest.ookla.com/result/2610546330.png
http://speedtest.ookla.com/result/2610548909.png
http://speedtest.ookla.com/result/2610567733.png

AH 1GB Free Capped:
http://speedtest.ookla.com/result/2610538009.png
http://speedtest.ookla.com/result/2610538630.png
http://speedtest.ookla.com/result/2610539211.png

WA 40GB Capped:
http://speedtest.ookla.com/result/2610534677.png
http://speedtest.ookla.com/result/2610535434.png
http://speedtest.ookla.com/result/2610536168.png

MWEB 1GB Capped:
http://speedtest.ookla.com/result/2610540905.png
http://speedtest.ookla.com/result/2610541461.png
http://speedtest.ookla.com/result/2610542125.png

Telkom 5GB Capped:
http://speedtest.ookla.com/result/2610543457.png
http://speedtest.ookla.com/result/2610543914.png
http://speedtest.ookla.com/result/2610544463.png

....and it seems to be getting worse.
 
Last edited:
cortexenslaver said:
Really bad this evening in Cape Town.
My AH Business Uncapped 10mb is extremely choppy and only giving me 4MB at a push :(

Here are some speed tests using different ISP's... line is working fine:

AH 10MB Business Uncapped:
http://speedtest.ookla.com/result/2610546330.png
http://speedtest.ookla.com/result/2610548909.png
http://speedtest.ookla.com/result/2610567733.png

AH 1GB Free Capped:
http://speedtest.ookla.com/result/2610538009.png
http://speedtest.ookla.com/result/2610538630.png
http://speedtest.ookla.com/result/2610539211.png

WA 40GB Capped:
http://speedtest.ookla.com/result/2610534677.png
http://speedtest.ookla.com/result/2610535434.png
http://speedtest.ookla.com/result/2610536168.png

MWEB 1GB Capped:
http://speedtest.ookla.com/result/2610540905.png
http://speedtest.ookla.com/result/2610541461.png
http://speedtest.ookla.com/result/2610542125.png

Telkom 5GB Capped:
http://speedtest.ookla.com/result/2610543457.png
http://speedtest.ookla.com/result/2610543914.png
http://speedtest.ookla.com/result/2610544463.png

....and it seems to be getting worse.
Click to expand...

Posted much of the same in the AH capped thread (http://mybroadband.co.za/vb/showthread.php/473778-Afrihost-CAPPED-ADSL-Feedback-(MTN)/page139)
 
DrJohnZoidberg said:
Posted much of the same in the AH capped thread (http://mybroadband.co.za/vb/showthread.php/473778-Afrihost-CAPPED-ADSL-Feedback-(MTN)/page139)
Click to expand...

Yeah... strange that it doesnt seem to affect the Capped accounts???? Both my Business Uncapped and my Dad's Home Uncapped are shocking this evening (and actually most evenings lately), yet both of our 1GB FREE Capped account seem better. I also have erratic speeds and choppy performance all day long.

So much for the "guaranteed performance" of Business Uncapped :wtf:
 
cortexenslaver said:
Yeah... strange that it doesnt seem to affect the Capped accounts???? Both my Business Uncapped and my Dad's Home Uncapped are shocking this evening (and actually most evenings lately), yet both of our 1GB FREE Capped account seem better. I also have erratic speeds and choppy performance all day long.

So much for the "guaranteed performance" of Business Uncapped :wtf:
Click to expand...

My issue is for a capped account.
 
DrJohnZoidberg said:
My issue is for a capped account.
Click to expand...

At any time, all the AH accounts seem to be performing poorly.... I now did a test on the 1GB Free Capped, and the speeds are as bad as my Business account. Getting about 4MB on 10MB line, and the test takes ages to complete - speeds are all over the place :(

EDIT: NOT A TELKOM PROBLEM, as ALL other ISP accounts (even Telkom capped) are performing well :(
 
CriticalConsumer said:
@Afriman: I have issues with my Business ADSL service which Afrihost manages...Let me give you the rundown of events so that you may get the correct resource to contact me.

  • I initially ordered a 4Mbps Business ADSL Afrihost managed service.
  • Said service was delivered flawlessly up until Telkom carried out upgrades nationally earlier this year. My line speed then could not perform at near 4Mbps speeds anymore and I was told that I would have to downgrade my line speed to 2Mbps. I was not happy about the downgrade but accepted it and thought at least I can still do business with it.
  • I ran into line speed performance issues last week, reported it on Friday and said fault has not been resolved up to now. I got a response from the support agent today quoting Telkom (and I quote said response):

    "We have received an update from Telkom.

    The update is as follows:
    I tested several other ADSL's in same Distribution Point and it seems all services fail on 2meg. Line distance not that bad at average 4km. Most of the lines I tested have fault conditions. This clients line is one of the better ADSL's as it has no conditions. Telkom will not replace cables at this stage as customers can still have 1meg ADSL as best effort service.

    I apologize for this, but we unfortunately will not be able to rectify the issue as per the update by Telkom.

    The only other alternative we can offer is our mobile data."
  • So now I sit with a line that is barely able to handle me posting this feedback.
  • I consume nothing less than 100GB of data per month so the mobile options proposed do not meet my requirements of uncapped unshaped.
  • Other network providers won't put in a link fixed line or otherwise as it is not feasible.
  • I want to put up my own microwave / wireless point to point link from your nearest POP (by plugging into an ethernet port on your equipment) to my premises which I will manage and pay for - who do I speak to at Afrihost to achieve this? I don't want a call from a support agent who cannot make a decision and guide me.

I am a telecomms engineer with experience in wireless links, so please get a product manager or somebody technical to contact me. As I tried via the call centre to get through but spent just under and hour getting nowhere on a call using my mobile phone.

*sigh* such is the country we live in and the monopoly of Telkom holds us to ransom. Small Businesses will not grow because of this wonderful attitude from Telkom.
Click to expand...

I totally understand where you are coming from, but I don't think this something we could offer. Firstly, local points of presence are not really open to the public, even for us, and that would need to into MTN's infrastructure, which would bypass all of our management infrastructure - since all of that happens at the IPC (which you would not be going through). As much as we'd love to able to do this, it would not be feasible at all at this stage :(
 
Internet cut out about 5 min ago and the speeds have gone to hell.

4357294f0a.png
 
Evening has come, and speeds are in the crapper AGAIN.
Only 3.5MB speed on 10MB line.... and unstable at that.
What is going on???? Is this now the norm for my premium Business Uncapped????
AH accounts are the only ones that suffer like this every evening.... all other ISP accounts are flying.

I sent a pm late last night to ALL 3 AH reps, and have not had one response :wtf:
 
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