Afrihost Business Uncapped Feedback

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yup.

Shame *****, different day... I'm sick and tired of this nonsense. Ironically, since I've given notice on my account, my connection is dropped *every single night* just after midnight... Like clockwork.

And then to top it off, an email from Gian... Expecting an apology for the IPC issues, and touch wood, perhaps word on refunds, but nooo - he goes on about the PILES of red tape those poor support staff needs to jump though?

I've promptly responded.
And whilst you where playing games having your staff write essays and jumping through hoops, your customers suffered! And frankly, CONTINUES to suffer...

I'm sick and tired of your excuses, pathetic service levels, and SHOCKINGLY bad service given the CONTINUING issues with your IPC capacity in Cape Town. Given you see your customers as a two way relationship, I can't see this relationship continue given that you do absolutely NOTHING to meet your customer half way, whilst you KNOWINGLY provide a sub standard, no wait, PATHETIC service. At the very least I would have expected Afrihost to be forth coming with refunds after the problems with your IPC has been alleviated, but it seems it was premature to expect Afrihost to do ANYTHING to meet a customer half way... But g*d help us if we're a day late with our payments, of course!

I am EXTREMELY GLAD to be in a position to inform you that as from Saturday, I will no longer be a customer of Afrihost.

Thanks for nothing,
Click to expand...

I'm done with Afrihost.... You have literally, become a joke!
 
cortexenslaver said:
Evening has come, and speeds are in the crapper AGAIN.
Only 3.5MB speed on 10MB line.... and unstable at that.
What is going on???? Is this now the norm for my premium Business Uncapped????
AH accounts are the only ones that suffer like this every evening.... all other ISP accounts are flying.

I sent a pm late last night to ALL 3 AH reps, and have not had one response :wtf:
Click to expand...

Yep, same story as last night. Capped account is screwed.
 
Same here. 4Mbps line.
This morning it was fine.:D

Local Tracert

Tracing route to news24.co.za [41.86.110.143]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 8 ms 9 ms 9 ms 105-236-7-1-esr-lo.mtnbusiness.co.za [105.236.7.1]
3 10 ms 10 ms 23 ms ipc-recieve-jh-2a.za.mtnbusiness.net [41.181.178.17]
4 12 ms 11 ms 10 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
5 11 ms 10 ms 11 ms jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.165.114]
6 10 ms 11 ms 10 ms jh-cr-2.za--jh-dca-2.za-a.mtnns.net [196.44.0.224]
7 10 ms 10 ms 10 ms jh-pr-1.za--jh-cr-2.za.mtnns.net [196.44.0.222]
8 11 ms 10 ms 11 ms postfix.wipronet.co.za [196.22.161.133]
9 33 ms 35 ms 36 ms 197-80-7-34.jhb.mweb.co.za [197.80.7.34]
10 35 ms 35 ms 36 ms tengig-0-0-0-0-cpt-p-1.mweb.co.za [197.84.4.34]
11 32 ms 32 ms 32 ms vl-11-cpt-hscore-1.mweb.co.za [197.84.5.238]
12 32 ms 31 ms 31 ms 196.28.178.66
13 35 ms 32 ms 33 ms gig5-1-cpt-opt-65-1.optinet.net [196.41.133.234]
14 33 ms 33 ms 33 ms OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6]
15 33 ms 32 ms 32 ms 197-84-208-146.cpt.mweb.co.za [197.84.208.146]
16 34 ms 34 ms 33 ms 41-86-110-143.mweb.co.za [41.86.110.143]

Trace complete.

International Tracert

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 8 ms 9 ms 8 ms 105-236-7-1-esr-lo.mtnbusiness.co.za [105.236.7.1]
3 * 11 ms 10 ms ipc-recieve-jh-3a.za.mtnbusiness.net [41.181.178.29]
4 10 ms 10 ms 11 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
5 12 ms 10 ms 10 ms jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.165.114]
6 207 ms 210 ms 207 ms 41.181.180.10
7 207 ms 207 ms 206 ms ls-cr-2.uk--rb-cr-1.za.mtnns.net [196.44.31.114]
8 207 ms 206 ms 233 ms ls-cr-1.uk--ls-cr-2.uk-a.mtnns.net [196.44.31.156]
9 191 ms 191 ms 266 ms ls-pr-1.uk--ls-cr-1.uk-a.mtn.net [209.212.111.83]
10 207 ms 208 ms 206 ms linx-gw1.thn.ncuk.net [195.66.224.240]
11 192 ms 192 ms 192 ms te2-1-9.star10g.bdr-rt3.thdo.ncuk.net [80.249.97.17]
12 192 ms 196 ms 191 ms te1-1-1-31.core-rs2.thdo.ncuk.net [80.249.97.85]
13 191 ms 192 ms 191 ms www.thinkbroadband.com [80.249.99.130]

Trace complete.

International Speedtest
Downloaded 20.0 megabytes in 3:22 seconds. (101.36 KB/s)

Local Speedtest
Downloaded 15.6 megabytes in 1:02 seconds. (257.61 KB/s)




Test End Timestamp
2014-05-29 21:25:45,13

Last Result:MyBB
Download Speed: 2276 kbps (284.5 KB/sec transfer rate)
Upload Speed: 413 kbps (51.6 KB/sec transfer rate)
Latency: 57 ms
2014-05-29 21:27:57
http://speedtest.ookla.com/result/2611511902.png

Last Result:SaixNet
Download Speed: 3189 kbps (398.6 KB/sec transfer rate)
Upload Speed: 429 kbps (53.6 KB/sec transfer rate)
Latency: 19 ms
2014-05-29 21:30:07
Last Result:Speednet
http://www.speedtest.net/result/3531129715.png
Last Result:PingNet
http://www.pingtest.net/result/98680254.png
Click to expand...
 
Net keeps dropping, but otherwise seems fine. Anyone having a similar issue? Just goes keeps going offline periodically for a few seconds.
 
DrJohnZoidberg said:
Yep, same story as last night. Capped account is screwed.
Click to expand...

ALL my AH accounts are screwed :(
Hey AH.... are you still gonna try tell us that all the free giveaways did NOT impact the performance on your network????
When there was a shortage prior to your "self-claimed partial IPC" upgrade, my Business Uncapped performed better than it does now - I say self-claimed coz the truth is that you got ALL your ordered IPC from Telkom... unfortunately, you over-sold your network and taxed it with free giveaways to NEW clients, at the expense of your current clients.

I am still waiting for a personal apology and some form of compensation for the countless hours of crappy service, shoddy line stability, and time away from my business and family doing BS tests and traces.....

YOU NEED TO FIX THIS! Or at least indicate to me and everyone else that we matter enough for you to take the time to address our concerns and deliver on all your past promises. We have ALL been more than patient, we have waited long enough (3 months and counting).... Time to pay the piper :p
 
Last edited:
DrJohnZoidberg said:
Maybe it's only affecting faster line speeds.
Click to expand...
I also have it on good authority that Telkom is busy upgrading the backhaul in our area, and making use of the fibre in the ground, to link the majority of the SDC/MSAN boxes directly into the exchanges (thus cutting down the distance). This project is a bit behind (obviously), but "should" be complete by the end of June. Apparently, once complete, the entire Blouberg/Milnerton area will be 20MB/40MB capable. Telkom might be using this area/region as a starting point for their FTTH offering at the end of the year - REALLY HOPE SO :D

....maybe it's all BS... maybe it's just wishful thinking.... but I have seen them working at certain junctions and pavements - who knows???
 
cortexenslaver said:
I also have it on good authority that Telkom is busy upgrading the backhaul in our area, and making use of the fibre in the ground, to link the majority of the SDC/MSAN boxes directly into the exchanges (thus cutting down the distance). This project is a bit behind (obviously), but "should" be complete by the end of June. Apparently, once complete, the entire Blouberg/Milnerton area will be 20MB/40MB capable. Telkom might be using this area/region as a starting point for their FTTH offering at the end of the year - REALLY HOPE SO :D

....maybe it's all BS... maybe it's just wishful thinking.... but I have seen them working at certain junctions and pavements - who knows???
Click to expand...

I'm already on 40Mbit though and my other ISP accounts are fine, so I doubt that's the issue.
 
cortexenslaver said:
Nope... now it's our turn in Milnerton, Table View, Blouberg, etc.... before, the guys in the Southern Suburbs of Cape Town were having a horrid time for weeks on end ;)
Click to expand...

Oh crumbs ... then whoever is to experience what we just have... you have my sympathies! Stock up on tranquilizers now! It was months before it was sorted.
 
@Afriman

I've been getting worse and worse latency results lately.
Just now I noticed speeds are much slower than normal on a youtube video and decided to to do a test.

I've never seen the second hop have such a high latency before :( :confused:
Isn't that exchange congestion? :(
The fact that you see way more stories about congestion than stories about it being fixed, do these kind of things actually get fixed or is should a person just make peace Telkom's excuses and accept that another guest just boarded the sinking ship?

In one test it went to 600ms+
:wtf:

Traceroute has started…

traceroute to saix.net (196.25.1.204), 64 hops max, 72 byte packets
1 192.168.2.1 (192.168.2.1) 1.217 ms 0.828 ms 0.803 ms
2 105-236-4-65-esr-lo.mtnbusiness.co.za (105.236.4.65) 119.694 ms 102.632 ms 150.677 ms
3 * ipc-recieve-rb-2a.za.mtnbusiness.net (41.181.178.65) 199.721 ms 226.963 ms
4 rb-cr-1.za--rb-dca-1.za-a.mtnns.net (196.44.0.146) 267.470 ms 263.994 ms 255.929 ms
5 jh-cr-2.za--rb-cr-1.za-a.mtnns.net (196.44.31.95) 143.628 ms 107.594 ms 114.224 ms
6 qux-jh-dca-2.za-b.za.mtnbusiness.net (41.181.165.115) 138.035 ms 125.724 ms 121.086 ms
7 rrba-ip-se-2-wan.telkom-ipnet.co.za (196.25.58.17) 147.151 ms 147.297 ms 118.650 ms
8 rrba-ip-lir-1-gig-0-0-0-102.telkom-ipnet.co.za (196.43.25.137) 185.879 ms 124.498 ms 141.461 ms
9 wblv-ip-essr-1-atm-2-0-0-2.telkom-ipnet.co.za (196.43.11.30) 194.390 ms 205.691 ms 195.844 ms
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * wblv-ip-essr-1-atm-2-0-0-2.telkom-ipnet.co.za (196.43.11.30) 232.040 ms !X *
16 * * *
17 * * wblv-ip-essr-1-atm-2-0-0-2.telkom-ipnet.co.za (196.43.11.30) 259.979 ms !X
18 * wblv-ip-essr-1-atm-2-0-0-2.telkom-ipnet.co.za (196.43.11.30) 249.986 ms !X *
19 * wblv-ip-essr-1-atm-2-0-0-2.telkom-ipnet.co.za (196.43.11.30) 535.977 ms !X 562.923 ms !X
Click to expand...

Traceroute has started…

traceroute to saix.net (196.25.1.204), 64 hops max, 72 byte packets
1 192.168.2.1 (192.168.2.1) 0.923 ms 0.764 ms 0.850 ms
2 105-236-4-65-esr-lo.mtnbusiness.co.za (105.236.4.65) 97.680 ms 125.977 ms 151.462 ms
3 ipc-recieve-rb-2a.za.mtnbusiness.net (41.181.178.65) 158.263 ms 175.309 ms 152.054 ms
4 rb-cr-1.za--rb-dca-1.za-a.mtnns.net (196.44.0.146) 201.619 ms 180.760 ms 202.124 ms
5 jh-cr-2.za--rb-cr-1.za-a.mtnns.net (196.44.31.95) 226.919 ms 150.299 ms 223.133 ms
6 qux-jh-dca-2.za-b.za.mtnbusiness.net (41.181.165.115) 230.374 ms 11.057 ms 11.029 ms
7 rrba-ip-se-2-wan.telkom-ipnet.co.za (196.25.58.17) 29.456 ms 26.906 ms 27.438 ms
8 rrba-ip-lir-1-gig-0-0-0-102.telkom-ipnet.co.za (196.43.25.137) 26.363 ms 28.017 ms 26.937 ms
9 wblv-ip-essr-1-atm-2-0-0-2.telkom-ipnet.co.za (196.43.11.30) 49.043 ms 50.157 ms 102.670 ms
10 * wblv-ip-essr-1-atm-2-0-0-2.telkom-ipnet.co.za (196.43.11.30) 273.322 ms !X *
11 * wblv-ip-essr-1-atm-2-0-0-2.telkom-ipnet.co.za (196.43.11.30) 211.265 ms !X *
12 * * *
13 * wblv-ip-essr-1-atm-2-0-0-2.telkom-ipnet.co.za (196.43.11.30) 309.747 ms !X *
14 * * *
15 wblv-ip-essr-1-atm-2-0-0-2.telkom-ipnet.co.za (196.43.11.30) 299.639 ms !X * *
16 * * *
17 * * *
18 * * *
19 * * wblv-ip-essr-1-atm-2-0-0-2.telkom-ipnet.co.za (196.43.11.30) 241.421 ms !X
20 * wblv-ip-essr-1-atm-2-0-0-2.telkom-ipnet.co.za (196.43.11.30) 257.941 ms !X *
21 * * wblv-ip-essr-1-atm-2-0-0-2.telkom-ipnet.co.za (196.43.11.30) 151.068 ms !X
22 * wblv-ip-essr-1-atm-2-0-0-2.telkom-ipnet.co.za (196.43.11.30) 313.916 ms !X *
23 wblv-ip-essr-1-atm-2-0-0-2.telkom-ipnet.co.za (196.43.11.30) 102.428 ms !X * *
24 wblv-ip-essr-1-atm-2-0-0-2.telkom-ipnet.co.za (196.43.11.30) 122.930 ms !X * *
25 wblv-ip-essr-1-atm-2-0-0-2.telkom-ipnet.co.za (196.43.11.30) 135.840 ms !X * *
26 wblv-ip-essr-1-atm-2-0-0-2.telkom-ipnet.co.za (196.43.11.30) 167.059 ms !X * *
27 * * wblv-ip-essr-1-atm-2-0-0-2.telkom-ipnet.co.za (196.43.11.30) 166.436 ms !X
28 * * *
29 wblv-ip-essr-1-atm-2-0-0-2.telkom-ipnet.co.za (196.43.11.30) 408.055 ms !X * *
30 * * wblv-ip-essr-1-atm-2-0-0-2.telkom-ipnet.co.za (196.43.11.30) 179.193 ms !X
31 * wblv-ip-essr-1-atm-2-0-0-2.telkom-ipnet.co.za (196.43.11.30) 53.094 ms !X *
32 wblv-ip-essr-1-atm-2-0-0-2.telkom-ipnet.co.za (196.43.11.30) 355.440 ms !X * *
33 wblv-ip-essr-1-atm-2-0-0-2.telkom-ipnet.co.za (196.43.11.30) 368.920 ms !X * *
34 * wblv-ip-essr-1-atm-2-0-0-2.telkom-ipnet.co.za (196.43.11.30) 207.022 ms !X *
35 * * wblv-ip-essr-1-atm-2-0-0-2.telkom-ipnet.co.za (196.43.11.30) 412.939 ms !X
36 * wblv-ip-essr-1-atm-2-0-0-2.telkom-ipnet.co.za (196.43.11.30) 293.532 ms !X *
37 * * *
38 * * wblv-ip-essr-1-atm-2-0-0-2.telkom-ipnet.co.za (196.43.11.30) 176.011 ms !X
39 * * *
40 wblv-ip-essr-1-atm-2-0-0-2.telkom-ipnet.co.za (196.43.11.30) 149.356 ms !X * *
41 wblv-ip-essr-1-atm-2-0-0-2.telkom-ipnet.co.za (196.43.11.30) 379.487 ms !X * 278.220 ms !X
Click to expand...


Traceroute has started…

traceroute to saix.net (196.25.1.204), 64 hops max, 72 byte packets
1 192.168.2.1 (192.168.2.1) 0.972 ms 0.774 ms 0.805 ms
2 105-236-4-65-esr-lo.mtnbusiness.co.za (105.236.4.65) 205.614 ms 244.494 ms 225.210 ms
3 ipc-recieve-rb-2a.za.mtnbusiness.net (41.181.178.65) 257.821 ms 258.318 ms 301.061 ms
4 rb-cr-1.za--rb-dca-1.za-a.mtnns.net (196.44.0.146) 122.063 ms 42.789 ms 28.563 ms
5 jh-cr-2.za--rb-cr-1.za-a.mtnns.net (196.44.31.95) 27.669 ms 26.663 ms 29.654 ms
6 qux-jh-dca-2.za-b.za.mtnbusiness.net (41.181.165.115) 50.716 ms 78.723 ms 32.392 ms
7 rrba-ip-se-2-wan.telkom-ipnet.co.za (196.25.58.17) 37.181 ms 51.710 ms 52.503 ms
8 rrba-ip-lir-1-gig-0-0-0-102.telkom-ipnet.co.za (196.43.25.137) 51.796 ms 27.160 ms 52.419 ms
9 wblv-ip-essr-1-atm-2-0-0-2.telkom-ipnet.co.za (196.43.11.30) 47.444 ms 33.569 ms 33.856 ms
10 * * *
11 wblv-ip-essr-1-atm-2-0-0-2.telkom-ipnet.co.za (196.43.11.30) 227.586 ms !X * 220.326 ms !X
Click to expand...

Last Result:
Download Speed: 2816 kbps (352 KB/sec transfer rate)
Upload Speed: 285 kbps (35.6 KB/sec transfer rate)
Latency: 227 ms
29 May 2014 at 11:32:18 PM SAST
Click to expand...

Last Result:
Download Speed: 3196 kbps (399.5 KB/sec transfer rate)
Upload Speed: 282 kbps (35.3 KB/sec transfer rate)
Latency: 383 ms
29 May 2014 at 11:33:29 PM SAST
Click to expand...
 
Last edited:
yawn...

Every day, just after midnight... Why oh why, does Afrihost feel the need to disconnect my session every night, simply because I opted to cancel? Are you THAT retarted that you now punish your customers for wanting to leave you?

May 30 00:07:49.185 SAST: %DIALER-6-UNBIND: Interface Vi1 unbound from profile Di0
May 30 00:08:11.385 SAST: %DIALER-6-BIND: Interface Vi1 bound to profile Di0

May 29 00:09:50.601 SAST: %DIALER-6-UNBIND: Interface Vi1 unbound from profile Di0
May 29 00:10:12.725 SAST: %DIALER-6-BIND: Interface Vi1 bound to profile Di0

May 28 00:05:34.357 SAST: %DIALER-6-UNBIND: Interface Vi1 unbound from profile Di0
May 28 00:05:56.526 SAST: %DIALER-6-BIND: Interface Vi1 bound to profile Di0

Oh well - at least I won't have to deal with this nonsense for much longer.
 
DrJohnZoidberg said:
I'm already on 40Mbit though and my other ISP accounts are fine, so I doubt that's the issue.
Click to expand...
Maybe not... but it might affect the routing in our area to MTN IPC.... as all our tests confirm, it's definitely an AH/MTN issue - there are just too many users, and not enough bandwidth. Even when this mythical extra capacity arrives, I don't think it will make any difference. By the time it arrives, they would have over-sold that too, just like the last upgrade.
Empty promises, once again :(
 
cortexenslaver said:
Maybe not... but it might affect the routing in our area to MTN IPC.... as all our tests confirm, it's definitely an AH/MTN issue - there are just too many users, and not enough bandwidth. Even when this mythical extra capacity arrives, I don't think it will make any difference. By the time it arrives, they would have over-sold that too, just like the last upgrade.
Empty promises, once again :(
Click to expand...

It's all the okes finishing their FREE caps they are receiving. I predict things should be better on Sunday.
 
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