Afrihost Business Uncapped Feedback

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D3athR3aver

Active Member
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Is there anywhere that I can check if my account is being throttled?

I am getting a maximum of 50kbps and an average of 20kbps on my 2mbps line. I have used approximately 81.7 GB of data, according to the Afrihost ClientZone.
 
AfriMan

AfriMan

Afrihost Representative
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Ho3n3r said:
Why is streaming sucking again? No matter which site, it needs to buffer at 320/360p quality. Speedtest shows no problems at all, neither with speed, nor with latency, and all downloads run about full speed, at around 210 KB/s.

It was running fine for a few months there. Guess I got happy too soon.

Please inform me whether you are aware of any problems that will specifically cause this, because it is becoming a pain in the butt.
Click to expand...

We just upgraded the North so contention is pretty much minimal. While we will still need to shape, there is enough headroom on the IPC to ensure that realtime services don't run into problems.

We'll need to look at whether buffering is suffering due to latency or poor throughput and what sort of services are affected.

Drop me a PM so we can run some testing on this ASAP :(
 
AfriMan

AfriMan

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D3athR3aver said:
Is there anywhere that I can check if my account is being throttled?

I am getting a maximum of 50kbps and an average of 20kbps on my 2mbps line. I have used approximately 81.7 GB of data, according to the Afrihost ClientZone.
Click to expand...

Seeing as this is the business thread, we shouldn't be touching your speeds in any way. Is the speed measured on a torrent or NNTP download. Maybe check that you've turned Business Optimisation off (formerly called Protocol Prioritisation).
 
D

D3athR3aver

Active Member
Joined
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Messages
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AfriMan said:
Seeing as this is the business thread, we shouldn't be touching your speeds in any way. Is the speed measured on a torrent or NNTP download. Maybe check that you've turned Business Optimisation off (formerly called Protocol Prioritisation).
Click to expand...

So business accounts are not throttled in any way? If so, that would be amazing news! I don't download excessively, but the looming possibility of being throttled has always been an annoyance for me :(.

As far as my downloads go, I was busy downloading a Steam game, which averaged about 20kbps. I also couldn't browse as almost no website wanted to load. Everything seems to be back to normal again now :)
 
AfriMan

AfriMan

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D3athR3aver said:
So business accounts are not throttled in any way? If so, that would be amazing news! I don't download excessively, but the looming possibility of being throttled has always been an annoyance for me :(.

As far as my downloads go, I was busy downloading a Steam game, which averaged about 20kbps. I also couldn't browse as almost no website wanted to load. Everything seems to be back to normal again now :)
Click to expand...

No there is definitely no throttling or shaping on business. That's part of the product core features :)
 
B

Bursty-dude

Expert Member
Joined
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Messages
1,289
Video streaming still sucks......

Other free accounts, blah blah blah....not interested in that either. I am paying over 1K per month for a 6Mb Business account coupled with a 10Mb ADSL line and demand decent service from both.
This "try another ISP free account" BS gets stale very quickly when someone answers with that.

3582982410.png


Zertop's "Is it my Line" Results
Basic Report:

Your average ping was 11ms
Your maximum ping was 12ms

Looking at your average ping, your line seems to be running perfectly :)
It seems that your maximum ping is also good. If there are any issues, they most probably lie with your ISP :-(


Detailed Report

Code: 
Ping results for last hop before account switches to ISP's hardware (Hop 2 on Tracert) 

Pinging 105.236.11.193 with 32 bytes of data:
Reply from 105.236.11.193: bytes=32 time=12ms TTL=254
Reply from 105.236.11.193: bytes=32 time=11ms TTL=254
Reply from 105.236.11.193: bytes=32 time=12ms TTL=254
Reply from 105.236.11.193: bytes=32 time=12ms TTL=254
Reply from 105.236.11.193: bytes=32 time=12ms TTL=254
Reply from 105.236.11.193: bytes=32 time=12ms TTL=254
Reply from 105.236.11.193: bytes=32 time=11ms TTL=254
Reply from 105.236.11.193: bytes=32 time=11ms TTL=254
Reply from 105.236.11.193: bytes=32 time=12ms TTL=254
Reply from 105.236.11.193: bytes=32 time=12ms TTL=254
Reply from 105.236.11.193: bytes=32 time=11ms TTL=254
Reply from 105.236.11.193: bytes=32 time=12ms TTL=254
Reply from 105.236.11.193: bytes=32 time=11ms TTL=254
Reply from 105.236.11.193: bytes=32 time=12ms TTL=254
Reply from 105.236.11.193: bytes=32 time=12ms TTL=254
Reply from 105.236.11.193: bytes=32 time=11ms TTL=254
Reply from 105.236.11.193: bytes=32 time=12ms TTL=254
Reply from 105.236.11.193: bytes=32 time=11ms TTL=254
Reply from 105.236.11.193: bytes=32 time=12ms TTL=254
Reply from 105.236.11.193: bytes=32 time=12ms TTL=254
Reply from 105.236.11.193: bytes=32 time=12ms TTL=254
Reply from 105.236.11.193: bytes=32 time=12ms TTL=254
Reply from 105.236.11.193: bytes=32 time=11ms TTL=254
Reply from 105.236.11.193: bytes=32 time=12ms TTL=254
Reply from 105.236.11.193: bytes=32 time=12ms TTL=254
Reply from 105.236.11.193: bytes=32 time=12ms TTL=254
Reply from 105.236.11.193: bytes=32 time=12ms TTL=254
Reply from 105.236.11.193: bytes=32 time=11ms TTL=254
Reply from 105.236.11.193: bytes=32 time=12ms TTL=254
Reply from 105.236.11.193: bytes=32 time=11ms TTL=254

Ping statistics for 105.236.11.193:
    Packets: Sent = 30, Received = 30, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 11ms, Maximum = 12ms, Average = 11ms
 
2014/06/24 15:21:12.02



Like I said before, no other issues with browsing, downloading etc. Just online video streaming is terrible.
 
Chevron

Chevron

Serial breaker of phones
Joined
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Messages
25,900
Bursty-dude said:
Video streaming still sucks......

Other free accounts, blah blah blah....not interested in that either. I am paying over 1K per month for a 6Mb Business account coupled with a 10Mb ADSL line and demand decent service from both.
This "try another ISP free account" BS gets stale very quickly when someone answers with that.
Click to expand...

Why?

If the other ISP works then you know it's AH and can move.

People have been complaining about streaming on AH for months, but they'll blame everything else, but their network.

If you want to fight with support instead of getting a solution then good for you.
 
AfriMan

AfriMan

Afrihost Representative
Company Rep
Joined
May 24, 2012
Messages
17,239
Bursty-dude said:
Video streaming still sucks......

Other free accounts, blah blah blah....not interested in that either. I am paying over 1K per month for a 6Mb Business account coupled with a 10Mb ADSL line and demand decent service from both.
This "try another ISP free account" BS gets stale very quickly when someone answers with that.

View attachment 127413


Zertop's "Is it my Line" Results
Basic Report:

Your average ping was 11ms
Your maximum ping was 12ms

Looking at your average ping, your line seems to be running perfectly :)
It seems that your maximum ping is also good. If there are any issues, they most probably lie with your ISP :-(


Detailed Report

Code: 
Ping results for last hop before account switches to ISP's hardware (Hop 2 on Tracert) 

Pinging 105.236.11.193 with 32 bytes of data:
Reply from 105.236.11.193: bytes=32 time=12ms TTL=254
Reply from 105.236.11.193: bytes=32 time=11ms TTL=254
Reply from 105.236.11.193: bytes=32 time=12ms TTL=254
Reply from 105.236.11.193: bytes=32 time=12ms TTL=254
Reply from 105.236.11.193: bytes=32 time=12ms TTL=254
Reply from 105.236.11.193: bytes=32 time=12ms TTL=254
Reply from 105.236.11.193: bytes=32 time=11ms TTL=254
Reply from 105.236.11.193: bytes=32 time=11ms TTL=254
Reply from 105.236.11.193: bytes=32 time=12ms TTL=254
Reply from 105.236.11.193: bytes=32 time=12ms TTL=254
Reply from 105.236.11.193: bytes=32 time=11ms TTL=254
Reply from 105.236.11.193: bytes=32 time=12ms TTL=254
Reply from 105.236.11.193: bytes=32 time=11ms TTL=254
Reply from 105.236.11.193: bytes=32 time=12ms TTL=254
Reply from 105.236.11.193: bytes=32 time=12ms TTL=254
Reply from 105.236.11.193: bytes=32 time=11ms TTL=254
Reply from 105.236.11.193: bytes=32 time=12ms TTL=254
Reply from 105.236.11.193: bytes=32 time=11ms TTL=254
Reply from 105.236.11.193: bytes=32 time=12ms TTL=254
Reply from 105.236.11.193: bytes=32 time=12ms TTL=254
Reply from 105.236.11.193: bytes=32 time=12ms TTL=254
Reply from 105.236.11.193: bytes=32 time=12ms TTL=254
Reply from 105.236.11.193: bytes=32 time=11ms TTL=254
Reply from 105.236.11.193: bytes=32 time=12ms TTL=254
Reply from 105.236.11.193: bytes=32 time=12ms TTL=254
Reply from 105.236.11.193: bytes=32 time=12ms TTL=254
Reply from 105.236.11.193: bytes=32 time=12ms TTL=254
Reply from 105.236.11.193: bytes=32 time=11ms TTL=254
Reply from 105.236.11.193: bytes=32 time=12ms TTL=254
Reply from 105.236.11.193: bytes=32 time=11ms TTL=254

Ping statistics for 105.236.11.193:
    Packets: Sent = 30, Received = 30, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 11ms, Maximum = 12ms, Average = 11ms
 
2014/06/24 15:21:12.02



Like I said before, no other issues with browsing, downloading etc. Just online video streaming is terrible.
Click to expand...

We're not seeing contention on the North that would affect your video streaming or realtime. Do you know if you're not getting full throughput on the line consistently? Also, is it international streams more affected than anything run or cached locally?
 
Rickster

Rickster

EVGA Fanatic
Joined
Jul 31, 2012
Messages
20,459
3583103448.png


100419843.png


Jitter is way too high.

On a side note, is it so difficult for an ISP (any ISP) to host a freaking Pingtest server in Johannesburg? Seriously.
 
B

Bursty-dude

Expert Member
Joined
Apr 28, 2011
Messages
1,289
AfriMan said:
We're not seeing contention on the North that would affect your video streaming or realtime. Do you know if you're not getting full throughput on the line consistently? Also, is it international streams more affected than anything run or cached locally?
Click to expand...

Like I mentioned, no ther browsing or download speed issues (torrents are regularly over 600k/sec), it is any video streaming. Youtube, Streetfire, Liveleak, all buffer like mad, even at lower quality settings. 2 weeks ago I could be downloading and watching a 1080p Youtube vid at the same time.
Now I have to choose one or the other as the video streaming sucks very badly even on 360p settings on Youtube.
 
Ho3n3r

Ho3n3r

Honorary Master
Joined
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Messages
17,058
AfriMan said:
Seeing as this is the business thread, we shouldn't be touching your speeds in any way. Is the speed measured on a torrent or NNTP download. Maybe check that you've turned Business Optimisation off (formerly called Protocol Prioritisation).
Click to expand...

I didn't say I thought it was shaping. But something's definitely up with regards to streaming performance.

Please let me know what exactly you need in the PM.
 
T

TomasW

Well-Known Member
Joined
Oct 30, 2009
Messages
294
What the hell is going on. 20Mbps VDSL Business Uncapped and Hulu Plus is unwatchable as it pauses every 30 seconds.

Not impressed.
 
AfriGuy

AfriGuy

Afrihost
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Joined
Jun 12, 2013
Messages
14,236
Rickster said:
3583103448.png


100419843.png


Jitter is way too high.

On a side note, is it so difficult for an ISP (any ISP) to host a freaking Pingtest server in Johannesburg? Seriously.
Click to expand...

The latency isn't looking too great :( Is there a traceroute that you're able to post?
 
AfriGuy

AfriGuy

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Joined
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Messages
14,236
Bursty-dude said:
Like I mentioned, no ther browsing or download speed issues (torrents are regularly over 600k/sec), it is any video streaming. Youtube, Streetfire, Liveleak, all buffer like mad, even at lower quality settings. 2 weeks ago I could be downloading and watching a 1080p Youtube vid at the same time.
Now I have to choose one or the other as the video streaming sucks very badly even on 360p settings on Youtube.
Click to expand...

Could I have a look at a traceroute or the results from our network test app? I hope it's not your line fault coming up again :(
 
AfriGuy

AfriGuy

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Messages
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Ho3n3r said:
I didn't say I thought it was shaping. But something's definitely up with regards to streaming performance.

Please let me know what exactly you need in the PM.
Click to expand...

You can PM through your DSL username or an email address that's linked to your account :) We can see what's happening from there.
 
AfriGuy

AfriGuy

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TomasW said:
What the hell is going on. 20Mbps VDSL Business Uncapped and Hulu Plus is unwatchable as it pauses every 30 seconds.

Not impressed.
Click to expand...

Not cool :(
There shouldn't be any issues on our end. What are other streaming services like?
 
Ho3n3r

Ho3n3r

Honorary Master
Joined
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Messages
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AfriGuy said:
You can PM through your DSL username or an email address that's linked to your account :) We can see what's happening from there.
Click to expand...

Posted my email in a PM. Odd thing is that, while tracert doesn't pick up any latency issues, Speedtest does.

Tracert:
Tracing route to www.google.com [173.194.34.82]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Broadcom.Home [192.168.1.1]
2 12 ms 11 ms 12 ms 105-236-249-1-esr-lo.mtnbusiness.co.za [105.236.249.1]
3 14 ms 15 ms 15 ms ipc-recieve-rb-1a.za.mtnbusiness.net [41.181.178.53]
4 17 ms 16 ms 16 ms rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.146]
5 16 ms 15 ms 14 ms jh-cr-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.95]
6 14 ms 14 ms 14 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
7 196 ms 196 ms 196 ms rb-ad-1--glgix-bloemf-1-a.mtnns.net [209.212.99.13]
8 * 213 ms 213 ms 209.85.255.76
9 195 ms 197 ms 197 ms 209.85.253.31
10 211 ms 211 ms 211 ms lhr14s19-in-f18.1e100.net [173.194.34.82]

Trace complete.
Click to expand...

EDIT: Now suddenly the whole Speedtest as well as latency has gone for a ball of dung.

Speedtest:

http://www.speedtest.net/my-result/3583672674
 
AfriGuy

AfriGuy

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Messages
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Evening guys

We are receiving reports of client unable to authenticate new sessions on our broadband network, including DSL and Mobile Data. Our network engineers are currently investigating with MTN to determine the cause of this. Some clients may be unable to connect to the internet due to this problem. Client who are already connected should remain connected, and we encourage not to reboot their routers until the problem has been resolved. We sincerely apologise to affected clients for the inconvenience.

Really sorry about the downtime :(
 
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