Afrihost Business Uncapped Feedback

[zs6cey]

Exactly the same. I'm also Durban, you've got a serious issue with your POP here.

I was just in thinking the same thing. I tried telkom and they say nothing wrong and problem with isp.

 

[Bursty-dude]

For the nerds

View attachment 148194

And this is what I get on a 6MB line:


And then, as usual, at 29 seconds it all goes to hell and the vid crashes (not clearly visible so I highlighted the dreaded "circle of dots which means your Youtube streaming sucks" part):

 

[JesseG]

No general problems on our end, do you have any test results to the pages you're having issues with?

C:\Users\jesseg>tracert www.mybroadband.co.za

Tracing route to www.mybroadband.co.za [197.242.89.170]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 81 ms 81 ms 81 ms 105-236-0-65-esr-lo.mtnbusiness.co.za [105.236.0
.65]
3 91 ms 90 ms 90 ms 41.181.221.218
4 * 90 ms 90 ms 41.181.165.118
5 92 ms 91 ms 92 ms rb-cr-1.za--rb-dca-2.mtnns.net [196.44.31.122]
6 115 ms 91 ms 91 ms 196.44.31.95
7 92 ms 91 ms 90 ms jh-pr-1.za--jh-cr-2.za.mtnns.net [196.44.0.222]

8 * * * Request timed out.
9 111 ms 112 ms 111 ms CORE.GP-CN-HET-MEE-1.TO.GP-MR-VOD-MEE-1.DFA.P2P.
10G.za.africainx.net [41.84.12.151]
10 151 ms 111 ms 111 ms 41-66-132-246-f6.HET001-CPE-1-to-GP-CN-HET-MEE-1
.africainx.net [41.66.132.246]
11 112 ms 112 ms 112 ms core-access-switch1.jnb1.host-h.net [197.189.193
.1]
12 134 ms 112 ms 114 ms row-access-switch1-row3-4.jnb1.host-h.net [197.1
89.193.36]
13 112 ms 110 ms 111 ms 197.242.89.170

Trace complete.

C:\Users\jesseg>

 

[zs6cey]

C:\Users\jesseg>tracert www.mybroadband.co.za

Tracing route to www.mybroadband.co.za [197.242.89.170]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 81 ms 81 ms 81 ms 105-236-0-65-esr-lo.mtnbusiness.co.za [105.236.0
.65]
3 91 ms 90 ms 90 ms 41.181.221.218
4 * 90 ms 90 ms 41.181.165.118
5 92 ms 91 ms 92 ms rb-cr-1.za--rb-dca-2.mtnns.net [196.44.31.122]
6 115 ms 91 ms 91 ms 196.44.31.95
7 92 ms 91 ms 90 ms jh-pr-1.za--jh-cr-2.za.mtnns.net [196.44.0.222]

8 * * * Request timed out.
9 111 ms 112 ms 111 ms CORE.GP-CN-HET-MEE-1.TO.GP-MR-VOD-MEE-1.DFA.P2P.
10G.za.africainx.net [41.84.12.151]
10 151 ms 111 ms 111 ms 41-66-132-246-f6.HET001-CPE-1-to-GP-CN-HET-MEE-1
.africainx.net [41.66.132.246]
11 112 ms 112 ms 112 ms core-access-switch1.jnb1.host-h.net [197.189.193
.1]
12 134 ms 112 ms 114 ms row-access-switch1-row3-4.jnb1.host-h.net [197.1
89.193.36]
13 112 ms 110 ms 111 ms 197.242.89.170

Trace complete.

C:\Users\jesseg>

This looks very similar to mine.

 

[AfriGuy]

Tracing route to www.afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

1 4 ms 3 ms 3 ms 192.168.2.1
2 87 ms 116 ms 476 ms 105-236-11-65-esr-lo.mtnbusiness.co.za [105.236.
11.65]
3 115 ms * 293 ms 41.181.221.214
4 146 ms 117 ms 126 ms rb-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.118]
5 151 ms 158 ms 225 ms rb-cr-1.za--rb-dca-2.mtnns.net [196.44.31.122]
6 113 ms * 104 ms 196.44.31.97
7 201 ms * 487 ms 196.30.1.53
8 322 ms 158 ms * 196.31.220.25
9 500 ms 137 ms 133 ms 196.31.63.206
10 127 ms 125 ms 119 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
11 151 ms 125 ms 142 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

This looks to be exchange related, your response time on the 2nd hop is very inconsistent

 

[AfriGuy]

I have very slow connection to everything. Client zone not even loading. Pings around 100 ms to local sites. Tracert takes forever

Can you paste the traceroute here please?

 

[AfriGuy]

Exactly the same. I'm also Durban, you've got a serious issue with your POP here.

No issues with our IPC in the area, perhaps exchange/ infrastructure in the area?
What's your latency like?

 

[AfriGuy]

And this is what I get on a 6MB line:
View attachment 148210

And then, as usual, at 29 seconds it all goes to hell and the vid crashes (not clearly visible so I highlighted the dreaded "circle of dots which means your Youtube streaming sucks" part):
View attachment 148212

Did you manage to run the ping results I chatted about earlier?

 

[AfriGuy]

C:\Users\jesseg>tracert www.mybroadband.co.za

Tracing route to www.mybroadband.co.za [197.242.89.170]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 81 ms 81 ms 81 ms 105-236-0-65-esr-lo.mtnbusiness.co.za [105.236.0
.65]
3 91 ms 90 ms 90 ms 41.181.221.218
4 * 90 ms 90 ms 41.181.165.118
5 92 ms 91 ms 92 ms rb-cr-1.za--rb-dca-2.mtnns.net [196.44.31.122]
6 115 ms 91 ms 91 ms 196.44.31.95
7 92 ms 91 ms 90 ms jh-pr-1.za--jh-cr-2.za.mtnns.net [196.44.0.222]

8 * * * Request timed out.
9 111 ms 112 ms 111 ms CORE.GP-CN-HET-MEE-1.TO.GP-MR-VOD-MEE-1.DFA.P2P.
10G.za.africainx.net [41.84.12.151]
10 151 ms 111 ms 111 ms 41-66-132-246-f6.HET001-CPE-1-to-GP-CN-HET-MEE-1
.africainx.net [41.66.132.246]
11 112 ms 112 ms 112 ms core-access-switch1.jnb1.host-h.net [197.189.193
.1]
12 134 ms 112 ms 114 ms row-access-switch1-row3-4.jnb1.host-h.net [197.1
89.193.36]
13 112 ms 110 ms 111 ms 197.242.89.170

Trace complete.

C:\Users\jesseg>

Also looks to be an issue on your exchange, 80ms is way too high

 

[Kosmik]

This looks to be exchange related, your response time on the 2nd hop is very inconsistent

Can you please log a ticket then with Telkom as I am unable to even get on clientzone and this is a bundled account. Also, I'm pretty far from amanzimtoti and if they are suffering the same, doubt it's the exchange.

 

[JesseG]

I was just in thinking the same thing. I tried telkom and they say nothing wrong and problem with isp.

AfriGuy , this member has phoned telkom and they say it is an ISP problem and you guys say it's an exchange issue... So what do you guys expect us to do? Seems like neither of you guys want to help...i have a bundled account with AH, you guys should speak to telkom and tell them what's going on... I'm also in durban

 

[gson]

We all from durban with the same problem. My line was 100 percent before this evening please do something about this,can't even paste tracert resault. Location-seaview.

 

[wingnut771]

AfriGuy , this member has phoned telkom and they say it is an ISP problem and you guys say it's an exchange issue... So what do you guys expect us to do? Seems like neither of you guys want to help...i have a bundled account with AH, you guys should speak to telkom and tell them what's going on... I'm also in durban

If it's the 2nd hop (1st after your router) then its your exchange, if it's the 3rd then it's more than likely your ISP (likely as there could be intermittent latency from the exchange which didn't show up in the 1st test. Best then to do a continuous ping to 2nd hop and check for consistency:

try this tool: http://mybroadband.co.za/vb/showthread.php/607090-quot-Is-it-my-Line-quot-Report-Tool?p=12372998

 

[zs6cey]

I am in Toti, gson is in seaview. Totally different exchanges. If this is an exchange problem then telkom screwed up a bunch of exchanges at the same time.

 

[Kosmik]

I am in Toti, gson is in seaview. Totally different exchanges. If this is an exchange problem then telkom screwed up a bunch of exchanges at the same time.

This. It's only taken me 20 mins to get back to this page to type a response.

NOW FIX YOUR SHI*!

 

[zs6cey]

This. It's only taken me 20 mins to get back to this page to type a response.

NOW FIX YOUR SHI*!

Kosmik, where are you?

 

[Kosmik]

Kosmik, where are you?

Durban, upper Umbilo/Carrington Heights.

 

[zs6cey]

Durban, upper Umbilo/Carrington Heights.

Three different exchanges. Something fishy

 

[gson]

Someone make a call to telkom post refrence number ,I'll call log a fault n refrence previous number also mention you on afrihost.

 

[JesseG]

I am in Toti, gson is in seaview. Totally different exchanges. If this is an exchange problem then telkom screwed up a bunch of exchanges at the same time.

I am in the Prospecton area...